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Forum Discussion
XR700 Unacceptable Wifi issues
Details:
XR700 connected to Hitron DOCSIS 3 4582 cable modem
XR700 is connected to Hitron's port 1 to XR700 Internet port, Hitron port 1 is in bridged mode bypassing internal management
I have many Wifi smart home devices including lights,switches,thermostat,smoke/carbon detector,Amazon echos and a SECURITY System
This setup has been working stable for about a month
Tonight the wifi and ONLY the wifi just seemed to stop working and most of my wireless devices could not connect
I rebooted the modem and then the XR700 and then all the wireless devices
The Issue is that only a small portion of the devices could connect, as an example my iphone 11 pro max reconnected to the XR700 wifi
just fine and yet my iPad pro keeps attempting to connect but can not
some of my smarthome devices connected but not others no matter how many times i reboot them
being that i have safety and security devices connected to the XR700s wifi this is an unacceptable situation
I mean holy crap if the power were to ever go out how can i trust that everything will come back online?
what can i do to resolve this and prevent it in the future?
58 Replies
- Are you using Smart Connect for WiFi? If so disable this and then manually connect to 2.4 or 5GHz, do they connect properly then? Have any WiFi settings been changed before that issue occured?
Well that did work after two rounds of rebooting all devices and resetting all devices to 2.4ghz
and No absolutely nothing changed before this happened, I believe we had power interuption in my neighborhood though
guess I am going to have to get a tesla powerwall as primarily a whole house UPS
- It might have gotten confused with Smart Connect enabled, monitor it and let us know if it occurs again now that you've disabled that.
After reading through the string, this sounds similar to what I have been finding which I have not yet been able to resolve. I live in an area where the power can flash on and off at any time. It’s been nicknamed Flicker and Flash. The XR700 is on a UPS. I have found when the power flashes on and off, any wireless device that reboots, will not connect back to the router. Any wireless device such as cell phone and tablets have no issues with connectivity. But smart home devices or other that reboot, will not re-connect. I can power them off and on again with no success. The only way to get everything working again is to reboot the router. I do not use Smart Connect option and most of the devices have static assigned IPs. This affects both DHCP and Static device. When I am away I have it setup so I can remote into my PC just so I can reboot the router when cameras quit working. PC is hard wired.
However, I do have a switch (GS308) not on a UPS which will power off and on, which any connected device to this switch will also not regain a connection. Rebooting the switch or the connected device/s will not regain the connection to the router. Again only rebooting the router fixes the issue. I sometimes can reproduce the issue just by unplugging a device and plugging it back in, simulating a power flicker. This router replaced my R8500 which NEVER had this problem. I only replaced the R8500 because it was out of support. I am getting to the point of going back to the R8500 because this XR700 is worthless in this case. Unfortunately I missed the time frame of returning it or I would have but stuck with it. SO need to look at making it work.
In trying to figure out the problem, it seems to hold/remember the devices connected so when they disconnect, they are not allowed to reconnect because the router things they are already connected. Rebooting clears memory letting devices reconnect again.
- That is quite an odd issue, nothing that could be affected by a settings change on the router that I could think of. You could try connecting wireless devices to the guest network and see if that helps. For the Switch, does it occur in all the LAN ports?
As for the switch it is the ports with devices connected. I have not tried plugging something into any of the opened ports when the problem occurs. I just know that any device connected wireless and to the switch at the time the power flickers on and off, will not connect until I reboot the router. These are any devices connected to power when the flicker occurs. Phones, tablets work fine on both bands. I also have an old GS108 connected to UPS and any device connected to it will still function. But I did have the same issue with the GS108 when it was connected to the surge protect side of the UPS. All device would loose connectivity when the power flickered which the GS108 would reboot. I moved it to the battery backup side of the UPS and the problem went away. I have factory reset the router and used pretty much the defaults and re-flashed the firmware. Same results. This passed 2 weeks I have had to reboot the router 3 times to get wireless devices working again place the devices plugged into the GS308.
well well well
Here we are a week away from the XR1000 release wich will apparently come with DumaOS 3.0 built in and I still NEVER got my beta invite for the XR700
BTW the 700 seems to be a discontinued product at this point
we've strung along way past the point of being able to return the device to get our money back and now it feels like we have been utterly raped by how netgear handled this, never did they even respond to this
I thank the Duma guys for at least responding even though there seemed to be nothing they could do that actually provided a fix to these issues.
The XR700 is Fundamentally flawed hardware with a perpetually flawed firmware.
- We are still supporting the XR700 and working on the beta for it as we speak, it will be available very soon. We haven't given up on any of our products.
Its taken me since March to stumble across this thread, but I want to throw my hat in the ring as another customer that strongly echoes the sentiments of the other customers in this thread. I honestly cannot believe that I paid money for this brick only to be completely snubbed by Netgear. The fact that I have a piece of hardware that literally just does not work as its supposed to, and functions worse than the cheapest of crappy low end routers is bad enough, then I realize that official support kept me placated JUST enough to let the time period in which they will provide support LAPSE (really, you just stop supporting your own products 3 months after purchase, really?) and now its 100% a sunk cost in money and time.
Fraser, you look to be a caring and thoughtful person, and I think most customers on this thread recognize that, but unfortunately you being likable and caring doesn't actually solve our problems this time around.
I will never purchase a Netgear product again, not just because of some flawed roll out of a product, but because there has been no transparency from Netgear on it, its persisted for FAR too long, and their policies for even providing technical support or anti-consumer. Destroying brand loyalty is bad.
Thank you Fraser for at least attempting diligently to resolve this for everyone.
Sense going to the latest firmware version for the XR700 (1.0.1.34), the wireless has been crashing out several times. It went fine at first but now the last couple days its been crashing. The wireless is lost both 2.4 and 5ghz but wired connections remain. Give it a little more time and the router itself would reboot. Or I had to reboot.
I been working from home but primarily been using the wired connection. So the wireless is not hit to hard. Not sure what could be making it crash out, not to mention it rebooting. And I do not see any issues relating to heating problems. When it was upgraded to .34 I had done a hard reset and reconfigured all over again. I just do not have the time to do this all over again nor can rely on this much anymore. I’ll be replacing it with my old R8500 putting this XR700 on the shelf until I can see a firmware version that appears to resolve all the issues this device has to offer. I been using netgear devices for a very very long time and this by far has been a complete waste.- Sorry to hear that is still happening. I think that is probably the wise thing to do in this situation and wait to see if the 3.0 helps with the issue.
Later on I had discovered the issue I was having was worse than expected. Once I got everything back up and running for the time being with the xr700 so I could work, later I found that Port Aggregation was not working and a portion of my wireless devices would not reconnect. Then I found out only my main PC and my work laptop only had internet access. These 2 devices are hard wired. Everything else was offline, wired and wireless devices. This time I had to power off by the button and unplug power. Gave it about 20sec and plugged it all back in. Some of my wireless devices did reconnect, others I had to redo their connections. But everything else was good and the aggregation came back.
The issues with the devices not reconnecting seems to be the router maintaining the device in memory. And when maybe it tries to reconnect, it sees its already connected and will not let it back on. But that theory kind of goes away when I see my work laptop show up on the site grid(Device Manager) 3 times. All 3 the same except IP. A complete power off clears them out.
This past weekend I finally gave up with the xr700. I put back the R8500 and boy what a difference. And I mean for the better. The R8500 was my back up so all I needed to do was unplug the xr700 and drop the r8500 in its place. I cannot believe how stable things are. Also, speeds have increased, go figure. For example, I have Roku boxes. They have a network connection test built in. I used to get in the 60’s on an ISP providing 100 down. With this r8500 I know get 80’s and sometimes 90’s. Being the wireless setup is the same between the 2 routers, once the r8500 was in place, all my wireless devices connected with out me needing to redo any of them.
I wanted to try something out one more time with the xr700 so I removed the r8500 and put back the xr700. Again, nothing has changed between routers. I could barely get my wireless stuff to work. Only stuff working was the wired connections. To get my wireless devices working I had to redo the connection setup which I only did on the ones I wanted to test. When done, I put the r8500 back in play and everything was back online. Did not have to do a thing to fix anything.
Overall, this xr700 is a bad idea. At this point I really doubt the new 3.0 is going to have any affect on the device performance. I will say thou, with my experience with Netgear devices, this has been the only one that really was disappointing.
