NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
iOS 14
After upating my iphone to iOS 14, I cannot log into the Orbi application via local access. I can still access via remote access. Please help.
Update 29 September 2020.
Orbi has released a new update 2.6.4.13 and my problem has been solved. It is working now. Thank you everybody.
50 Replies
- IOS 14 has a new permission for local network. Please make sure you have given the Orbi app those permissions.
Also if you had any parental controls, MAC filtering or static IP addresses IOS 14 also now has MAC randomization per SSID. The first time the IOS 14 device joins an SSID it creates a unique MAC address. So all features using the real MAC will now fail.
Apple allows a user to toggle it per network if you want. Though it’s on by default. Hit the “I” and it’s the “private address” toggleIUpdate:
My old iphone, my wife's iphone and my ipad all has the iOS 14 and the Orbi application all can connect locally to the Oribi without having to connect "remotely". I suspect it had something to do with my Apple watch. My new iphone is the only iphone connected to an Apple watch. So, that may have something to do with it. I have also deleted the Orbi application and then re-downloaded the Obi application several times, completely turn off my iphone several times. I also tried turning off my Apple watch so that it is not connected to the iphone. But it still does not work.
I have experienced similar problems with Wemo when I cannot set up a new Wemo switch into the home network. But my older iphone and ipad can all instantly set up and connect to a new Wemo device. I believe all these problems may be connected to my iphone as an Apple watch is in its profile. I can still connect locally to Orbi with my wife's iphone and my ipad to check if the Orbi needs a firmware update. So, I have a work around but it is annoying.
iOS14 support. " Please ensure that you grant "Local Network" access so that the app can communicate with your Orbi WiFi system."
Yes yes. I did that from day one already.
Another update. I also downloaded the Orbi Appication to a work cell phone which is running Android and it is also no problem. I still think it has something to do with the Apple Watch. I hope either iOS has an update that will help or Orbi has an update. It is often that both sides point towards the other guy.
awawaw wrote:Yes yes. I did that from day one already.
Another update. I also downloaded the Orbi Appication to a work cell phone which is running Android and it is also no problem. I still think it has something to do with the Apple Watch. I hope either iOS has an update that will help or Orbi has an update. It is often that both sides point towards the other guy.
Not to knock Apple, but I see a lot of complaints with regard to Orbi and Apple products such as iPhone, iPad, Mac Pro, Macbook air, etc.
So after reading this thread and not understanding some of it... Are there any easy difinitive answers on this app? It's been broken for me for close to 2 months at this point. I already have the LAN access activated, but it just says it can't connect. It just tells me Wifi not detected, despite being connected to the phone. I just downloaded the most recent update yesterday and it didn't do anything to fix the problem. Tried deleting and reinstalling again 3 times and it still doesn't recognize the wifi.
GY84, I feel your pain (if you see my posts, I've been fighting this thing for quite some time). Two possible sources of good news:
- This morning I saw an update on the Orbi app come through -- so maybe, just maybe, Netgear fixed this hot mess, and
- The general consensus is that the problem of not seeing the the local network is due to the way Netgear developed their various apps, and if you have more than one installled, it screws up the others.
So, here's what I recommend: Check to be sure you don't have any other Netgear apps installed on your device (including My Time, Insight, Nighthawk, ReadyCLOUD, Genie, and Mobile). Then delete the Orbi app, reinstall it and (before you launch it) reboot your Orbi system (just in case, not sure this matters), and then try it. That's what worked for me.
Let us know how it works out.
I was super excited to just see and download the new update today that said it fixed the IOS 14 issues, and it still doesn't detect the wifi that my phone literally used to download the app update... I don't have any other netgear apps downloaded. I could always see the local network access slider and it has always been green, so that wasn't my issue. It just refuses to recognize/connect to my orbi wifi router. After the first fail, I deleted and reinstalled the app and tried doing the whole setup process using the trust this device for my phone, and that failed. Then I deleted, reinstalled, and tried telling it not to trust my phone and that also failed. It always says "Wifi Not Detected."
I just tried logging into the router with 2 of my home computers via orbilogin.com and both times, it said it didn't detect any wifi router. I'm beginning to wonder if something is wrong with the programming in the router itself. I just got this thing from costco in March of this year, so it's basically brand new.
