When I look at the Network Map in the iPhone app, I keep getting always different network topology and differen colours for the devices (green, magenta, orange) every time I look at it! Strangely enough I have no problems with connectivity and everything looks ok but this issue gets me crazy. Also I can see a daisy chain topology while the setting is disabled. I tried to enbaled but the map keeps changing randomly ignoring the setting. I am on the latest firmware V2.3.1.60. Does anyone have an explanation? Is there any other way to see the map

Thanks you so much SW_ Reverting back to SINGLE SSID fixed all my problems.. except that iPhones often are connecting to the 2.4Ghz and getting only 50Mb/s instead of 100Mb/s... I bought Orbi because reviews advertised the dual SSID.. now it looks like it is either accepting sometime a lower speed or return it back to Amazon.. PS. this community is Amazing.. but Netgear support is abolutely the very worst ever!

Please post about this in the Orbi app forum: https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app Daniel-UK wrote: When I look at the Network Map in the iPhone app, I keep getting always different network topology and differen colours for the devices (green, magenta, orange) every time I look at it! Strangely enough I have no problems with connectivity and everything looks ok but this issue gets me crazy. Also I can see a daisy chain topology while the setting is disabled. I tried to enbaled but the map keeps changing randomly ignoring the setting. I am on the latest firmware V2.3.1.60. Does anyone have an explanation? Is there any other way to see the map

I tried to post it in the Orbi app forum... but there is a bug... i.e. "Labels" are required to be selected (mandatory field) but no labels have been defined so cannot post there!!! Does anyone have a solution for this crazy problem?

Troubleshooting doesn't work as a lable? Others are posting there...

No! There is ZERO labels available to choose if you try to post in the "Orbi app" forum... sorry I don't have time to send you also a screenshot for this bug..

Network map keeps randomly changing on iPhone app

26 Replies

FURRYe38
Guru
May 16, 2019
Please post about this in the Orbi app forum:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

Daniel-UK wrote:

When I look at the Network Map in the iPhone app, I keep getting always different network topology and differen colours for the devices (green, magenta, orange) every time I look at it!

Strangely enough I have no problems with connectivity and everything looks ok but this issue gets me crazy.

Also I can see a daisy chain topology while the setting is disabled. I tried to enbaled but the map keeps changing randomly ignoring the setting.

I am on the latest firmware V2.3.1.60.

Does anyone have an explanation? Is there any other way to see the map
Daniel-UK
Apprentice
May 16, 2019
I tried to post it in the Orbi app forum... but there is a bug... i.e. "Labels" are required to be selected (mandatory field) but no labels have been defined so cannot post there!!!

Does anyone have a solution for this crazy problem?
- FURRYe38
  Guru
  May 16, 2019
  Troubleshooting doesn't work as a lable?
  
  Others are posting there...
  - Daniel-UK
    Apprentice
    May 16, 2019
    No! There is ZERO labels available to choose if you try to post in the "Orbi app" forum... sorry I don't have time to send you also a screenshot for this bug..
DexterJB
NETGEAR Moderator
May 16, 2019
Hi Daniel-UK, we will look into the label issue. As for the app, may I know what version you have installed? Also, does the behavior stay the same after a re-install or on another device?

Dexter
- Daniel-UK
  Apprentice
  May 16, 2019
  2.3.5.20 is the version of the iPhone app
  
  Yes, same issue after reinstall and using it from other devices
- SW_
  Prodigy
  May 16, 2019
  
  Daniel-UK wrote:
  
  Does anyone have an explanation? ...
  
  Daniel-UK, this could be a problem with weak/unstable Orbi backhaul rather than a problem with Orbi App itself. If you look at the LEDs color presented by Orbi app, it's trying to tell you the same thing. The Orbi can't make up its mind, deciding which network topology is best, hencing keep trying to find the most stable one.
  
  I had experienced the same issue when I splitted my Orbi SSIDs, the Orbi would go crazy as seen in your case. To check if your backhaul is stable, login to Orbi GUI, go to Orbi Attached Devices page, check if Orbi/Satellites are stuck in "Config Sync" loop. Next, go to Firmware Update page and check if both Satellites report the same 'Status' as Orbi, "No new firmware version available", or something else like "Waiting for connection".
  - Daniel-UK
    Apprentice
    May 16, 2019
    This could be a reasonable explanation looking at the pictures and I also splitted 2.4 and 5 Ghz ssid
    However
    1) from the Web interface 10.0.0.1 the back haul connection is good. Only rarely I saw config sync
    2) the daisy chain setting is disabled. There should be no daisy chain topology
    3) the Internet speed is very good. However there seem to be handover problems when moving around
    
    I tried all the suggestions from agents and found on the Internet (reduce power, enable/disable fast roaming,mimo, etc) but no luck to have a stable network with a stable topology

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Network map keeps randomly changing on iPhone app