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Forum Discussion
Orbi App Settings
My Orbi 13 has stopped connecting to my Hot Tub am iAqua app. I am told that the app will only connect to if the unit is set at 2.4 or 2.5 Gigs, but I can't locate where in the app I can check or adjust the settings. Any help would be appreciated.
7 Replies
Thanks for the information. This is an Orbi 660 product:
https://www.downloads.netgear.com/files/GDC/RBK663/RBK663_TS.pdf
The user manual does not indicate that this specific model includes the "IoT" feature.
https://www.downloads.netgear.com/files/GDC/RBK663/RBK663_UM.pdf
To confirm: the Hot Tub smartphone app
- was working with this Orbi WiFi router and stopped working? or
- was working with a Nighthawk router and has never been successfully connected to the Orbi system?
I would set the security level (page 55 of the user manual) to WPA2.
As FURRYe38 indicated, our "Internet of Things" devices are typically controlled by a smartphone app. Once the gizmo has been connected to the WiFi system, the smartphone app uses the manufacturer's "cloud" connection to tell the thing what to do. Making that initial connection (the 'setup') requires the smartphone to communicate directly with the device and tell it the WiFi system name and password. While the vast majority of IoT devices are easy to set up, some of the apps are poorly written and struggle when the smartphone is connected to WiFi at 5G and the device itself has only a 2.4G radio. These people make Hot Tubs. They almost certainly contracted out the smartphone app.
There are a bunch of "work-arounds" when a smartphone app cannot set up an IoT device on a mesh WiFi system (eero, google, Asus, TP-Link, Netgear Orbi, etc.)
Where do I locate the RBR and the LoT network?
Nevermind. Will reach out to the hot tub app. We have an Orbi 13 with model number RBR660. I don't see the 2 digits on the label.
We were using a NightHawk for the hot tub but had to disconnect it. Are you saying Orbi won't work at 2.4G?
Might see if your RBR has a separate IoT network. Not sure on this model Orbi system if it does or not. If it does, then you can use the IoT network to setup a 2.4Ghz only network.
Some Mfrs of these devices fail in there setup software to allow the mobile phone or pad to work with devices on 2.4Ghz, there software, and 2.4Ghz and 5Ghz being on the same network. Mfrs limit there SW to have the phone or pad that needs to be on 2.4Ghz, when both frequencies are on same network.
Thank you for the two replies. My response has been blocked
Check with the Hot Tub apps Mfr for help and information regarding there app and product.
Please report the actual model number printed on the product label. When Orbi systems are packaged, the WiFi name (SSID) is set to the letters "ORBI" plus a two digit number. (Perhaps so that two neighbors who happen to purchase the same product will have only a 1 percent chance of having the same default SSID. Many customers immediately change the WiFi credentials, but some do not.
Orbi system broadcast the WiFi signal on both 2.4G and 5G.
How long did the Hot Tub app work correctly?
