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Forum Discussion
HP Officejet Pro 8620 Cannot Connect to Internet
I have a HP Officejet Pro 8620 printer. I also have an Orbi - AX 6000 Router. I am enrolled in HP Instant Ink program which requires my printer to connect to HP servers. I have internet connection via wifi...I can print to this printer wirelessly with no problems. However; my printer cannot connect to HP servers. I get an error msg which displays...."No Internet Connection - The printer could not connect to the internet. If your network does not use a proxy server, try turning the printer off and then on again. If your network uses a proxy server, touch set proxy, and then try again. If you are still unable to connect, contact your internet service provider." I've tried many forms of trouble shooting with no success. My only thought is that since I am connected to the internet for reasons unknown my Orbi AX 6000 is not recognizing my printer.
8 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Is the printer connected to the main WLAN, IoT network or via Ethernet?
What security modes are being used on the Orbi router? WPA2 only or Mixed Mode WPA2/WPA3?
Something to check with HP support about as well.
Thank you for your response. Firmware version - v7.7.15. Mfr is Netgear / Model AX 6000. The printer is connected to WLAN 2.4 GHZ WiFi. I went into settings and toggled "loT" to the on position. Orbi router security mode is WPA2. I turned on loT because it says it works well for older devices. However; still no luck.
You'll need to make contact with the printers Mfrs support for help and support information regarding there product.
Many printers offer two types of network connections:
- To a local network, which assigns them an address (IP) and which allows devices on the network to connect to the printer.
- WiFi Direct, which allows devices to print directly to the printer without using the local network
The HP printer can reach HP servers only when it is connected to the local network. When you look at the WiFi router Attached Devices, what IP address is assigned to this printer?
Thank you for your response. I've checked the printer local network option, and the "local network" option is selected. The IP address in the connected router is the same as shown on the printer. The printer still shows "not connected to the internet".
Might be a good idea to double check the Access Control settings...
Is Access Control enabled?
Does the printer show up in this table with a status of "Allowed"?
"accessing your network" is a bit of a delicate subject (splitting hairs). There is no method to prevent a device from connecting:
- A device with an Ethernet port can be plugged in.
- A WiFi device that presents the correct password will be connected to WiFi.
- Both will be assigned IP addresses.
What is blocked is the ability to communicate through the router or satellite.
The IP address in the connected router is the same as shown on the printer.
Are you able to ping the printer from a computer connected to the same network?
