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Forum Discussion
Orbi RBK850 Speedtest Not Working
I have RBK850 with three RBS850 satellites and after one day the Speedtest on the Orbi App and on the QoS setup on the Orbi Web interface have not worked.
When I try to run the speedtest I keep recieving a message 'Connection Failed", although the sysetm is working normally.
I have been in contact with Netgear support several times and they have been telling me for two weeks that it is a known issue and will be resolved within 1-2 days....
Does anyone else have the same issue?
26 Replies
I wouldn't use the built in speedtest app regardless. its good to check/prove theres a a connection but it rarely picks the best server for speedtesting. Its one of the issues we see when people say "my orbi isn't getting full speed" and they're testing off the built in speedtest.
Please post about this over in the Orbi AX forum:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Be to to compare speed results with Ooklas installable speed test app on a wired PC or laptop.
Thank you.
PeterHK wrote:I have RBK850 with three RBS850 satellites and after one day the Speedtest on the Orbi App and on the QoS setup on the Orbi Web interface have not worked.
When I try to run the speedtest I keep recieving a message 'Connection Failed", although the sysetm is working normally.
I have been in contact with Netgear support several times and they have been telling me for two weeks that it is a known issue and will be resolved within 1-2 days....
Does anyone else have the same issue?
Yes, I'm having the same problem. I have an RBR750 with 2 satellites. Like you, mine worked at first, then after a few days, I started getting the connection failed error. I also contacted Netgear, but they did not say this was a known error when I called. I still have the problem.
Hi PeterHK and Fritzsche0529
Welcome to NETGEAR Community!
Please provide the following information:
- Router firmware version
- Orbi App version
- Android and/or iOS version
Regards,
Blanca
Community TeamOrbi app 2.6.2.9
Orbi firmware V3.2.16.6iOS 13.7
- I have the same problem on my RBR850. The app, router and iOS versions are all the latest levels. I’ve deleted the app and reinstalled. Still no speed test capability. My ISP is Charter at 1Gig speed. All else is fine. The speedtest worked from March through about August time frame. I think the router did a firmware update just about then. I’ve called netgear support. They were useless.
Yes, I have the same issue.
I did a hard reset of my 850 and it all came back to normal
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Are you speed testing wireless or wired?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
JanSt wrote:Yes, I have the same issue.
- I have this exact same issue and have tried everything to get around it. Nothing seems to help it though.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Are you speed testing wireless or wired?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Hereford85 wrote:
I have this exact same issue and have tried everything to get around it. Nothing seems to help it though.Speedtest working here:
Same problem here. Wish I never would have bought this buggy $1000+ Albatross.
