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Orbi SpeedTest not working
Has anyone had a problem running the Orbi Speed Test from the App? I started having problems a few days after setup...it worked for several days, then stopped working. I contacted Netgear, reset the router, reset the modem, reinstalled the app...all several times...but no success. The error says "Connection Failed".
I had tried rebooting my router and other components multiple times with no luck. I was able to contact NG support (Rose) and she suggested that I do a factory reset. She walked me through it and actually did most of the reset remotely. It was then necessary to do a new system setup for my router. Rose stayed on the line while everything rebooted. When I tried the SpeedTest upon full system startup, it worked. It has been working since last Friday. It took about an hour, and I had to clear my schedule and family's schedule to enable full shutdown of my WiFi, but in the end, everything is working great now. I hope it works for you, too.
43 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Does the speed test work from the RBRs web page under QoS use a web browser?
Does ooklas installable speed test app work from a wired PC and wireless mobile device?
The firmware is V3.2.16.6. I have a Motorola modem through Spectrum.
Ookla test works, but not the test via the app.
Modem model: Motorola E31U2V1
I have not tried the Speed Test other than through the app or via the Ookla site.
I can’t run the speedtest in the Orbi app either. Error recommends to reboot the router after over 20 configuration changes and reboot it still will not work. Speed test from Ookla works without error from windows app, web browser, iphone app just not from the Orbi app.
Connected to a MOFI4500 sim 7 V2 to Visible wireless. Modem setup in passthrough mode firewall on and off same result.
I have read about this and the only solutions I saw was to roll back the firmware. That was in a 2018 post so that is not possible for me.
The only other issue the modem has is my Carrier infinity touch t-stat will not wifi.
Oh BTW speedtest did work the for few days after setup so yes I may have selected a bad configuration option. I am not ready to do a factory reset to shotgun the problem yet.ideas?
PS firmware V3.2.16.6_1.4.4
- Same here, worked for months, now nothing.
- I’ve had my Orbi 6 since March. The speed test within the app was working great up until about The JUky / August timeframe when I did a firmware update. Ever since the speed test hasn’t worked. I’ve called netgear 4 times - each time on hold for over 1.5 hours. They can’t figure it out. Incompetent support - that they now want me to pay for as my support contract has expired. That’s not going to happen. Very disappointed in the app but extremely disappointed in their support.
I shut down my network, restarted, there may have been a firmware upgrade (can't tell) but Orbi Speedtest works fine now, easy-peasy.
What do you mean by shut down? Power off the RBR? Just curious what you did.
Yes if there was FW update, it's recommended to power OFF the RBR and RBS for 1 minute then back after the udpate.
tedmichon wrote:I shut down my network, restarted, there may have been a firmware upgrade (can't tell) but Orbi Speedtest works fine now, easy-peasy.
- I shut off the xfinity modem, the Orbi router, the Orbi satellites, for a minute, then turned back on in that same order.
