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Forum Discussion
SYNOLOGY NAS unable to connect to internet through Orbi 960 Satellite when connected directly to it
Orbi Mesh WiFi 6E System - AXE11000 - 3 pack - Black (RBKE963B)
Firmware: V6.3.7.10_3.3.3
I have been using Orbis for several years now and recently migrated from a Orbi 5 to a Orbi 6E system when the it was released. It works just fine, having devices all over the house that use WI-FI and have no issues. I have a satellite on the 3rd floor (my office), the Router on the 1st floor directly connected to the Cable Modem, and another satellite in the basement. I have great service throughout the house.
I recently (a month or so ago) acquired a Synology 1522+ NAS. I have it in my office, on the 3rd floor, sitting next to my main PC and an ESXi server which are connected to a managed switch, a TRENDnet 10-Port Multi-Gig Web Smart Switch (TEG-3102WS) connecting all my devices. The Switch is attached to the satellite. I have an additional a work laptop connected to the satellite via WI-FI. I have added the 10gb NIC to the NAS.
The main issue is that the NAS will not connect to the internet.
Using 1 NIC on the NAS, no matter whether I connect it directly to the Orbi Satellite, or the switch it is unable to connect to the internet.
Wanting to take advantage of the 10gb (2.5gb really) speeds, I had purchased and installed the 10gb Synology NIC upgrade. So, there are 4-1GB nics, and 1-10GB NIC. I have tried the different NICS and combinations of the 10G NIC and the 1GB NICs.
With the NAS connected to the switch, I can access it from my PC sitting right next to it. I have moved over 7TBs of data to it. The NAS however, cannot access the internet.
The NAS is configured with DHCP on all NICs, including the 10gb one. On the ORBI I have setup IPs reservations for all 5 nics on the NAS. When I plug cables in for them, they receive the correct IPs.and DNS server / Gateway settings (I point the DNS via DHCP back to the Orbi, which has two OpenDNS DNS IPs configured for the DNS Servers).
I need help. I have been struggling with the NAS, I just don't know what else to do. It's the only device I have ever connected to the Orbi that didn't "just work".
Any advice would be helpful.
15 Replies
rob_bart wrote:
The NAS however, cannot access the internet.
To prevent ambiguity, is the problem that:
- The NAS unit is unable to connect to Sinology resources on the internet, such as to update NAS software, install options, etc. or...
- That it is not possible to access the NAS from the internet?
The direction is rather important.
As I stated, the NAS cannot connect to the Internet. I am not trying to connect to it FROM the internet.
Nothing on the NAS can connect to Synology services... ie My Synology, Package Center, syncing time, etc.
When I follow the directions on this post (https://www.synoforum.com/threads/nas-connected-to-local-network-but-no-internet.6109/) and SSH into the NAS, it cannot even ping the router.
I feel like the Orbi is absolutely blocking the traffic, but I cannot find where in the Orbi interface to free it up.
All settings that drive the NAS are the same as all other items on my network, ie DHCP enabled, gateways are assigned by the router, etc.Additionally, been using these steps as well to troubleshoot it: https://kb.synology.com/en-us/DSM/tutorial/Why_cant_I_connect_to_Package_Center
I have a feeling this isn't a Synology issue, but an Orbi issue.
Thanks for the clarification. Indeed strange.
The obvious place to check is the Security menu under Access Control. Ethernet connected devices are affected by Access Control differently than WiFi devices. For example, when connected to the switch, a PC connected to the same switch will be able to communicate with the NAS even is the NAS is "Blocked" by access control. This is is because switches have internal tables showing which ports lead to specific hardware MAC addresses and packets between the devices never leave the switch. (The Orbi router never sees them, and thus cannot block them.)
Another test is to connect to the NAS from a device that is connected to the primary router on WiFi.
Does the NAS have typical command line tools such as the ability to ping?
Im experiencing this and desperately need to find the fix.
the 920+ is connected to the Orbi with static IP address and I think that the gateway IP address may be contributing to the problem.
However the Synology isnt letting me change it.
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...Something to contact the Mfr of the NAS about as well regarding there product.
Hi Furrye38,
thanks for your reply. additional information: I am in Australia with an NBN FTTP connection.
I am not using the ISP issued modem, instead I am using the Orbi963 to handle the PPOE authentication.
Synology NAS 920+ (dual NIC adn running DSM7) both NICs are connected via ethernet with static IP address in the same range.( i have also confirmed they are not duplicated)
Prior to installing the Orbi963, I have used successfully multiple other Netgear Mesh and routers with this same set up.
Previous routers in descending order was:
Nighthawk Pro Gaming XR500 (running DumeOS),
Nighthawk Mesh MK83.
Netgear Armour appears to be the main difference,
I can access the NAS locally, but the NAS cant get out to the internet to access updates.
Did someone manage to solve the issue?
I have the same problem with Netgear Orbi 960 and Synology 220+.In January 2023 I did some research and appeared that the problem was introduced since a certain version of the firmware.
The only way I found to "patch" the issue is to downgrade the Orbi firmware to 6.0.3.85 and set up a custom OpenDNS as router DNS in router settings to lock Netgear update sites because there's no option to prevent auto-updates in that version.
Testing various versions, the issue seemed to be introduced in version 6.3.7.5.
Some days ago I tried to update to the latest version of the Orbi firmware (7.2.6.31) but the issue is still present. I managed to update some packages in my Synology, but then it stopped working during the update process and the problem is back again.
Some additional info:
- Synology 220+ wired into the router
- DHCP enabled but has reserved IP
- No Armor enabled
Here is a thread that I was following last year when I encountered the problems because I had this problem too and seemed related to me:
https://www.synoforum.com/threads/ddns-failed.6762/page-12#postsIt says that Netgear released a firmware for RBR50/RBS50 and solved the issue, but I have another router, so I can't test it.
