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Forum Discussion
Work laptop can’t see Wi-Fi network RBK852
For some reason when I replaced the Orbi hardware with the new RBK852 all other devices had no problem connecting to the network except for my work laptop that can’t see the network.
Any idea what could be causing this?
Any idea what could be causing this?
19 Replies
What is the Mfr and model of this laptop?
What is the Mfr and model of the wifi adapter built into this laptop?
What OS platform is installed?
Ensure the wifi drivers are updated for the laptop.
Disable AX mode on the RBR...
- Which wifi radio channels does your Orbi have when you have this issue? Some wifi adapters in laptops don't accept the higher wifi channels.
- Which laptop and wifi adapter are you using?
- Some settings can be changed in Windows under Control Panel\All Control Panel Items\Network Connections, like the wireless mode, 802.11AC support, Channel width. What values do you have in those settings? Please see attached snapshot.
I noticed the same exact issue! I previously had the Orbi RBR50/RBS50 system and the laptop (Lenovo Think pad 4xx series) worked just fine. After replacing the entire Orbi system with the new AX WiFi 6 Orbi system, the laptop can no longer see the SSID in the available wifi connections on Windows 10 Enterprise
Some older 802.11ac wireless device drivers (e.g. from Inhell) won't see or connect to the 802.11ax access points uless the drivers are current.
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html might help - permitting you have the privileges required on your business computer.
schumaku wrote:Some older 802.11ac wireless device drivers (e.g. from Inhell) won't see or connect to the 802.11ax access points uless the drivers are current.
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html might help - permitting you have the privileges required on your business computer.
After updating to the latest Intel drivers, my Orbi is seen on my wife's Lenovo Ideapad 310 now. Thanks!
- I’m in the same boat.
50+ devices including all my Apple gear (MacBook Pro included) connecting great, 1 2-3 year old Asus Windows laptop won’t even see any networks created by the RBK852Try disabling AX mode temporarily on the RBR.
Be sure the wifi drivers for this laptop are up to date.
Try disabling the WPA security on the RBR as a quick test. try to connect. Re-enabled WPA2 and AES after testing.
I have two Lenovo notebooks, and after replacing Orbi Pro with the RBK852, I had the same result several people reported in this thread. One worked fine, the other could not see the SSID, even though it was the same as the old router.
What worked for me was removing the WiFi from device manager, and also deleting the driver. Then reboot using hotspot from my phone, Windows updated the WiFi driver, and then it could see the SSID again.
I had to connect to a different wifi network, download an Intel driver updater utility and update the wifi driver. Works now.
I also had a Thinkpad that couldn't see my SSID with the RBK852. I had success the same as reported in this thread - get the latest WiFi drivers and re-install. have seen the same thing in a number of threads, so just adding a post so it'll be easy for people to find.
Thanks for letting us know.
Enjoy. :smileywink:
Tangmu wrote:I also had a Thinkpad that couldn't see my SSID with the RBK852. I had success the same as reported in this thread - get the latest WiFi drivers and re-install. have seen the same thing in a number of threads, so just adding a post so it'll be easy for people to find.
