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Forum Discussion
6 G to Satellite is slow
I ran a speedtest of my Orbi97 in the interface and it is showing 66mbps download speed. My laptop has a 6G connection to a satellite with a strong signal, and while it normally gets pretty good speed, it will often drop to like 5mpbs download (upload is about 10 which is what my provider gives me). There aren't that many devices demanding the bandwidth. Other devices are using 2.4g and 5 g., but mostly 2.4
Any ideas on why this might happen and what settings I might use to prevent this slowdown?
18 Replies
I am at the point of ditching my Orbi 770 Series Tri-Band WiFi 7 Mesh System, 11Gbps, 3-Pack (RBE773) with latest firmware.
My Router 771 gets between 60 and 80 Mbps to my ISP, however I am seeing terrible results with my Mac M4 Laptop. Note, sometimes my speed is 60 Mpbs with my laptop but then it is 100 KB! When I check my router it is still showing a good strong connection. This variance on my laptop is without any changes in location or any other devices on or interfering. I cannot explain this discrepancy. I did not have this issue with my Orbi 50 set, but only upgraded because the 50 was EOL. I don't think I would buy another Netgear mesh system.
I am frustrated to the point of exasperation. Any lifelines for a sinking ship?
No other devices seem to have this problem My wife's Mac laptop 2020 doesn't have this issue I don't think.
Intermittent problems are the very devil to diagnose. It may be helpful to keep a record of these occurrences. Do any other devices in the house appear to suffer similar problems?
Also, I did a 30-30-30 reset on the satellite and that may have helped.
What is a 30-30-30 Reset?
With the router plugged in and powered on, depress the reset button for 30 seconds. This button is usually a tiny dot recessed into the back of the router. You may need a jeweler's screwdriver or a bent paperclip to access it.
While still holding down the button, unplug the router from its power source for another 30 seconds.
With the reset button still held down, turn the power back on and hold for another 30 seconds.
The M4 can have 6E disabled - System Settings/WiFi/Details button, toggle WiFi 6E modem OFF. It will in certain cases toggle it back on, so verify it when/if you are testing. But if the Mac is stationary (not moving around the house), not rebooting or updating, you are pretty safe that will stay on the 5GHz band.
I am furious.
I have a year warranty on the product but in order to get tech help for a possible hardware issue, they want me to pay $99 This is robbery, bogus, BS and I will never recommend Netgear again to anyone. It is unbelievable after paying over $500 for a new system, NG can't even offer tech support for the first year. Anyway, will recommend other mesh systems for this BS customer service. I will have to pay $99 to find out if it is a hardware issue!!! That is covered under warranty!!!
UPDATE: I took the problematic Satellite over to my
Ethernet connection and it is getting 1/4 the speed of the
other satellite on the same system. Plus it seems its wifi system is flakey I brought it back to its original location and it cannot connect to the hub. I even did the WPS and the router can't see the item. I thought this was a problem when it kept disconnecting from the base less than 70 feet from it with only 1 wall between them. I even tried to force flashed manual update to the firmware on the satellite but can't tell if it took or not since the firmware was already current.
Any thoughts? hardware issue?
Try a 30-30-30 reset on the RBS. Do this with all other RBS turned off.
Bring the RBS to the same room as the RBR and complete the 30-30-30 reset. Once complete, try to add the RBS to the RBR using the RBRs Add Satellite feature on the RBRs web page. Give about 5-10 minutes and keep checking the RBRs web page to see if the RBS connection status should show 5+6Ghz and not 2.4Ghz only.
The MacBook Pro M4 WiFi is 6E (802.11ax), which does support 6Ghz connections. However 6GHz is much more sensitive to distance and building material than 5GHz.
(showing ignorance here.....)
On many Windows systems, there is an option in the WiFi settings to enable/disable each of the wireless bands. If the MacBook has a similar feature, it might be worth experimenting by disabling 6GHz and observing if the speed changes.
thank you I have turned off 6 g on my laptop. I wonder if I have a bad satellite. It kept disconnecting from the router and now, even thought it is on the same floor with only 1 wall between it and the hub, it says the connection is poor:
RBE770Orbi Satellite-1192.168.1.45
192.168.1.45 E0:C2:50:0C:70:9E 2.4GHz Orbi Satellite-Studio
E0:C2:50:0C:88:DAPoor
So details as others have said.
- what actual router do you have?
- what firmware is on it?
- what modem/gateway is it connected to?
- Does the speed drop only happen when connected to the satellite?
- how far from the router is the satellite and what materials are in the way? (type of wall materials, appliances, floors, etc)
- Is it only the 6ghz on the satellite that has the lower speed.
The more you can tell us, the more we can help
Hi Folks, Thank you for your help. More information:
Orbi 770 Series Tri-Band WiFi 7 Mesh System, 11Gbps, 3-Pack (RBE773)
Firmware Version
V10.5.20.7_2.2.48It connects to an RF antenna that connects to a tower with Spectrum broadband.
The speed drop seems to happen only when connected to the satellite and when it is 6ghz mode, but my Apple MacBook Pro M4 makes this automatic. The Satellite is above me on the second floor about 20 feet away. So 1 floor and 1 wall separate us. However, this never used to be a problem for my older Mac Laptop.... Theoretically, the 6 G should be faster. Don't know if I can force it to connect to the main router.
Any suggestions appreciated.
it is showing 66mbps download speed. My laptop has a 6G connection to a satellite with a strong signal,
In addition to getting the actual product number, it would be useful to know what speeds you are seeing when you connect the laptop over ethernet.
Ideally make this test with the laptop connected to the router ethernet, and again when connected to the satellite ethernet port.
ORBI97 sounds like a default WiFi SSID ("name" printed on the product label). It would be helpful to know the actual product number. (also from the label)
