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Forum Discussion
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my experience has been pretty poor so far for a £1500 system.
First the positives:
- speed is pretty mega when you are close to the router. I have a 1 gig fibre connection and getting exactly this over WiFi.
- range and speeds around the house do seem vastly improved. On my 850 I’d get 200 ish from satellite, now I get 700.
Now the downsides:
- random latency spikes when doing pretty much anything, maybe every 10-15 mins? It’s quite random. Typically when connected to satellite but also observed from router.
- device disconnections happen randomly and for no reason.
- ping-pong between satellite and router seems a lot worse than the 850 when roaming the house.
- latency when testing over WiFi from router (stood next to it) is worse on the 970 vs 850 by the tune of 5-7ms which is unexpected?
I’m on the latest firmware 9.12.2.1 on both and have identical setup from before with the 850. Both units in the same place, connected wirelessly. Router wired into ISP modem on high quality cat6 with modem on a 2.5g port/router 10g port. Same number of connected devices etc. Was literally a drop in place with change of SSID. Only other settings I’ve changed is disabling the iot and guest WiFi as not needed.
House is approx 200 sqm and router is ground floor and satellite on first floor, almost opposite ends to provide coverage across 3 floors. Router and satellite report “good” connection with 5+6 ghz shown.
I’ve tried hard resets and reboots and factory resets and all that. No real change observed. Wife is now complaining that even she feels it’s far worse than before (and she’s in no way technical).
I know this is a relatively new and expensive system so maybe not much uptake but are others facing these issues? I know home setup/building materials etc make every setup unique but shocked it’s worse than the previous much older system in terms of reliability.
First the positives:
- speed is pretty mega when you are close to the router. I have a 1 gig fibre connection and getting exactly this over WiFi.
- range and speeds around the house do seem vastly improved. On my 850 I’d get 200 ish from satellite, now I get 700.
Now the downsides:
- random latency spikes when doing pretty much anything, maybe every 10-15 mins? It’s quite random. Typically when connected to satellite but also observed from router.
- device disconnections happen randomly and for no reason.
- ping-pong between satellite and router seems a lot worse than the 850 when roaming the house.
- latency when testing over WiFi from router (stood next to it) is worse on the 970 vs 850 by the tune of 5-7ms which is unexpected?
I’m on the latest firmware 9.12.2.1 on both and have identical setup from before with the 850. Both units in the same place, connected wirelessly. Router wired into ISP modem on high quality cat6 with modem on a 2.5g port/router 10g port. Same number of connected devices etc. Was literally a drop in place with change of SSID. Only other settings I’ve changed is disabling the iot and guest WiFi as not needed.
House is approx 200 sqm and router is ground floor and satellite on first floor, almost opposite ends to provide coverage across 3 floors. Router and satellite report “good” connection with 5+6 ghz shown.
I’ve tried hard resets and reboots and factory resets and all that. No real change observed. Wife is now complaining that even she feels it’s far worse than before (and she’s in no way technical).
I know this is a relatively new and expensive system so maybe not much uptake but are others facing these issues? I know home setup/building materials etc make every setup unique but shocked it’s worse than the previous much older system in terms of reliability.
35 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?What devices are you connecting to the system?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageIs the RBS showing 5+6Ghz in the RBRs web page under Connected Devices?
Try disabling the following and see:
Armor, Smart Parental Controls or Traffic Meter.- Thanks, answered pretty much all of the info in the initial post. To confirm/add:
- ISP is virgin media in the UK, using a super hub 5.
- router/satellite are ~30ft apart but have experimented and no change.
- not experienced any issues wired.
No other changes with devices which were all working perfectly fine on the 850 system.
I’ve tried disabling armour (as it’s useless anyway) to see if that helps.Is the modem you have in modem mode or router mode?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopDoes this happen with the RBS turned OFF?
What channel configurations are currently set on the router?What devices are you connecting to the system?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
Is the RBS showing 5+6Ghz in the RBRs web page under Connected Devices?
Any progress on this?
Kappo_84 wrote:
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my experience has been pretty poor so far for a £1500 system.
First the positives:
- speed is pretty mega when you are close to the router. I have a 1 gig fibre connection and getting exactly this over WiFi.
- range and speeds around the house do seem vastly improved. On my 850 I’d get 200 ish from satellite, now I get 700.
Now the downsides:
- random latency spikes when doing pretty much anything, maybe every 10-15 mins? It’s quite random. Typically when connected to satellite but also observed from router.
- device disconnections happen randomly and for no reason.
- ping-pong between satellite and router seems a lot worse than the 850 when roaming the house.
- latency when testing over WiFi from router (stood next to it) is worse on the 970 vs 850 by the tune of 5-7ms which is unexpected?
I’m on the latest firmware 9.12.2.1 on both and have identical setup from before with the 850. Both units in the same place, connected wirelessly. Router wired into ISP modem on high quality cat6 with modem on a 2.5g port/router 10g port. Same number of connected devices etc. Was literally a drop in place with change of SSID. Only other settings I’ve changed is disabling the iot and guest WiFi as not needed.
House is approx 200 sqm and router is ground floor and satellite on first floor, almost opposite ends to provide coverage across 3 floors. Router and satellite report “good” connection with 5+6 ghz shown.
I’ve tried hard resets and reboots and factory resets and all that. No real change observed. Wife is now complaining that even she feels it’s far worse than before (and she’s in no way technical).
I know this is a relatively new and expensive system so maybe not much uptake but are others facing these issues? I know home setup/building materials etc make every setup unique but shocked it’s worse than the previous much older system in terms of reliability.
