NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBE771/770 Firmware 10.5.13.1 is Available!
Hello Orbi Community,
Firmware version 10.5.13.1 is now available for installation. Manual update will be required for the devices that do not have the firmware available as an automatic update.
Bug Fixes:
- Fixed a 2.4 GHz device connectivity issue that could occur in noise-heavy environments.
- Fixed a WiFi 7 device connectivity issue that could affect iPhone 16 and IoT client devices.
Download Link:
RBE771: https://www.downloads.netgear.com/files/GDC/RBE770/RBE771-V10.5.13.1.zip
RBE770: https://www.downloads.netgear.com/files/GDC/RBE770/RBE770-V10.5.13.1.zip
Firmware Update Instructions:
To update the RBE771/RBE770 firmware, follow the instructions in your router’s user manual. To view your router’s user manual, visit https://www.netgear.com/support/product/RBE771.aspx#docs
Best,
Kevin
Community Team
39 Replies
- Would there be similar firmware fix for 2.4ghz issues on 970 series which obviously suffering from same issues.
Hello Barrykkli,
Welcome to the NETGEAR Community!
The current firmware for the RBE970 / RBE971 is Firmware Version 9.12.4.16 (for NA Region Only). This firmware enhances the following features:
Improved Wi-Fi and backhaul stability.
Improved system stability.
Improved client steering.
Improved speed test accuracy.If you are located in the NA region please download that firmware to resolve network instability:
https://kb.netgear.com/000066418/RBE970-RBE971-Firmware-Version-9-12-4-16-for-NA-Region-Only
For step-by-step instructions on how to successfully manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comBest,
Kevin
Community Team
I do not agree that this release fixes all the issues, I am experiencing random drops, loss to internet, random disconnects, network instability, my RBR850 never had the issues I am experiencing with this much more expensive RBR771.
David H
What random drops are you experiencing?
Where are you experiencting these drops at? RBR, RBS? Connected devices?What devices do you have connected?
What region are you located?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageHas a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
AkWingnut wrote:
I do not agree that this release fixes all the issues, I am experiencing random drops, loss to internet, random disconnects, network instability, my RBR850 never had the issues I am experiencing with this much more expensive RBR771.
David H
Thank you for all the helpful tips, I have a current case with NetGear and are working with their engineers on fixing the issues, currently running Debugs logs for them. The last time I ran the debug it was for 3 laptops, 1 hard wired PC, a surface pro 7 and steamdeck both wired and wireless for that one. I have wired 2.5gb, WiFi 7 WiFi 6e Wifi 6 so a wide range of different devices and connections to test and run speed tests for them.
David H
I'm having similar issues. Netgear support said it was due to double NAT with my AT&T gateway (BGW320-505). As recommended, I tried setting the AT&T gateway to IP Passthrough mode but I'm still having issues. I noticed that the Orbi RBE771 has two MAC addresses (LAN Port and Internet Port).
I configured the IP Passthrough using the MAC address that is on the back of the Orbi router (LAN Port), but I wonder if I should be using the other MAC address that shows in the Orbi config screen as "Internet Port". If someone could provide some feedback, I'd appreciate it. Thanks!
You need to use the WAN (Internet Port) MAC address. Not the LAN MAC address.
wallis97 wrote:
I'm having similar issues. Netgear support said it was due to double NAT with my AT&T gateway (BGW320-505). As recommended, I tried setting the AT&T gateway to IP Passthrough mode but I'm still having issues. I noticed that the Orbi RBE771 has two MAC addresses (LAN Port and Internet Port).
I configured the IP Passthrough using the MAC address that is on the back of the Orbi router (LAN Port), but I wonder if I should be using the other MAC address that shows in the Orbi config screen as "Internet Port". If someone could provide some feedback, I'd appreciate it. Thanks!
This is what the zip contains for me which doesn't work.
I extract the zip, go to orbi web page, go to manual update, select 1 satellite, select that file and upload it. But it gets stuck infinitely on the page in the screenshot.
