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Losing WiFi connection on RAX40 AX3000 Wi-Fi 6
RAX40 AX3000 Wi-Fi 6
Firmware Version: v1.0.3.80_1.0.1 (most current)
Enable AX and Enable Smart connect are both off because of issues with the PC I'm using has an older modem internally (at least I think that's why my company's IT folks had me turn those off?).
WiFi is regularly dropping. Spoke to my Interent provider (Spectrum) thinking it may be a modem issue and they had me try changing the Channel settings from "Auto" to channel 11 and channel 157, respectively, for 2.4 GHz and 5.0 GHz. They thought I was having some frequency interference. Still dropping out. Is there a better choice for which channel to use? How would I know what's best? Any other thoughts on my predicement?
I hope it helps others. I tossed my Netgear router and purchased a Linksys Dual-Band WiFi 6 Router model AX1800 three days ago. Works perfect! No drops and is super fast. I highly recommend it and suggest anyone to toss their Netgear products.
25 Replies
What modem do you have?
Since the update to the firmware you're on, have you tried a factory reset on the router?
And then reinstalling it not using a backup? This can help with the RAX devices since they got such significant firmware changes.
If that doesn't help, you can try downgrading the firmware a version. Maybe the one you're on has a bug.
I did not do a factory reset after the firmware update.
The modem is supplied by Spectrum and doesn't have a model name on it.
I've only had this router for about 4 months and initially I wasn't having this issue, but after about a month, this started happening. When the issue started, it dropped out maybe once a week or so, but now it's a couple times a day. To fix it, I turn off my modem and turn off my router, and re-start both.
I will add that this issue was happening prior to me updating the firmware on the router and I read that I should try using the most current firmware version if I'm having issues, and yet the same issue persists.
If I do a factory reset, will I have to change all my device settings that are connected to this router? I only have like 20 but that would be a pain if it doesn't fix this issue.
- If you read all of the posts regarding wifi drops that everyone is having your know this is occurring mostly with the .80 firmware and the only workaround at the moment is to downgrade back to .64 firmware until Netgear finally release a fixed firmware to replace V .80. Beta has been tested for quite some time so I don’t understand what’s taking them so long.
I have the same issue with mine and even replaced it with a refurbished from netgear support with same issue. This is truly a real issue. Support won't help you either and wait until warranty is up to toss you to the curb.
- I’m not paying 90$ for a problem that shouldn’t be there. That’s absurd.
You are absolutely correct, Netgear needs to wake up on this one!
i don't think there is a solution, only temperary solutions that only fail later. I replaced mind as it was glitchy from day one, then had a major DHCP failure, which is more than likely what you are experiencing. if you have devices with fixed ip addresses, it will probably work fine, but I had pretty much the same issues. No WiFi, but it said it was working, static hardwire PC's worked fine, but not any dhcp pc's. wifi wouldn't transmit. it was a mess. Give it up and stop wasting your time being a beta-tester for NG. Just buy a more reliable router. Good Luck!
