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Forum Discussion
RAX 200 slow LAN and Wireless
Hello team,
First time on here. I purchased a RAX 200 and have had slow issues with LAN connections of not being able to obtain full downloadspeeds through the router. It cuts to half of my 1gig plan. Today is also the second time this month where we have woken up to no internet over WIFI. LAN still worked but WIFI was down. I also have the matching extender. One service call with tech was down about 2 weeks ago and still have LAN speed issue. Please help.
52 Replies
Presume LAN speed issue is inherent to this device. My 1GB AT&T Wifi is brought down to 300 Mbps both ethernet LAN and Wifi (on a Killer AX 1650 card). Called Netgear support. After a routine latest firmware manual update, factory reset. Results were all the same. Eventually suggested replacing the device and got Amazon to replace the device. Replaced one isn’t any different either. Called Netgear support again. This time round suggestion was to have a previous firmware updated and reset to factory setting. Did all that but nothing changed from a speed delivery perspective. Now I’m clueless if even a firmware update would rescue or if the speed issue is tied to the underlying hardware limitation.
Our tech call a couple of weeks ago sugested I change all sorts of settings within the router which led to slower speeds. The following day another 2hr call with a tech resulted in a factory reset. The change worked for about a day and now it's back to half speed. About 450-500. When I run speed test from within the router I do get up to 980 Mbps so I know the router is receiving it, but it's not passing it through, either through WIFI or LAN. I just updated my phone to the newest iPhone Pro Max which should take advantage of the new WIFI X band and my speed is the same. Since I got the modem to pass through speed for a day, may it's just bad software within the modem. Do you have a link the first firmware? Maybe the 1st one is the best one and all others have killed the device.
Here's the link.
http://www.downloads.netgear.com/files/GDC/RAX200/RAX200-V1.0.1.6_1.0.38.zip
I find it a bit unstable if you are using VPN (not the router inherent one but office VPN etc). Latest is good with that.
Try your luck.
I'm having the same slow speeds both hardwire and wifi. Spent 3 hours with tech support with no solution.
Try turning the dynamic qos on and off. For me it worked, although I have to repeat the operation every time I change something in the router menu.
- That would mean the $600 router is broken my guy. Netgear should get everyone a refund as this is one of the most severe defects in a shipped piece of network hardware I can recall. Meanwhile the RAX120 is still on a “hotfix” to fix its severe issues.
Long week at work this past week and havn't had a chance to catch up on the thread. I'm sad to hear that I am not alone on this issue. My current speed tests right now at at half my 1gig plan, both through speedtest site and through the router itself. I spent a lot of money in their equipment including the new AX80 extender to match the router. Per my last call with tech support I'm currently an older firmware version V1.0.1.6_1.0.38. This is after a full factory reset of the router.
I believe the issue is a firmware issue rather than the actual hardware itself. I've asked for a refund but I have yet to hear any word from Netgear.
mlotov83 wrote:Long week at work this past week and havn't had a chance to catch up on the thread. I'm sad to hear that I am not alone on this issue. My current speed tests right now at at half my 1gig plan, both through speedtest site and through the router itself. I spent a lot of money in their equipment including the new AX80 extender to match the router. Per my last call with tech support I'm currently an older firmware version V1.0.1.6_1.0.38. This is after a full factory reset of the router.
I believe the issue is a firmware issue rather than the actual hardware itself. I've asked for a refund but I have yet to hear any word from Netgear.
Nothing happened to my case that went to their engineering team. They came back with request for more information like:
1. When you tested with your phone were you on 5Ghz or 2.4Ghz band?
2. Provide a screen shot from PC using Speedtest.net app installed and execute a speed test
3. Download 1GB file from net using ethernet cable and Wifi and suggest how long it takes
Apparently, Amazon doesn't hold off on their 30 days return counter for any engineers at Netgear. So made the best decision given current circumstance, returned it and got my refund back. Done with my part of RAX200 exploration.
This is my last message to the Netgear Support:
"Hello, I still have additional information, which I kindly ask you to pass on to the engineers. I verified that, when the router renews the lease with the wired device, the speed is halved (this happens even if the lease is renewed manually from the "connection status" panel). In this case it is enough, with the qos activated, to open the "connected devices" panel, select the device connected by cable and simply click on "apply" (even without changing any settings) and the speed returns to maximum. However, at the first automatic renewal of the lease, the speed will be halved again".
This is the reponse:
"Hi Luca, Thank you for this another detailed information. I'll forward this to our engineers now. xxxxxxxxx Level 2 Support"
Called this morning and asked to be transferred to a L2 or L3 tech. They put me on hold and after reading all of my previous case files, they offered an RMA. I'll update again once I get my new unit to see if the problem was isolated to bad hardware and firmeware on my first unit.
This night a new firmware came out, but does not solve the problem.
Here is the message I sent to netgear support, updating my case:
"Hi, the new firmware V1.0.1.10_1.0.40 does not solve the problem of reduced speed with cable connection. This, even after having reset the router to the factory settings: at the beginning everything is fine, but at the first renewal of the lease or at the first intervention on the settings, the speed is halved again".
I just got home and installed the new firmware. You are currect. Speeds are at half. This did not fix the issue. My RMA unit should be in next Tuesday. Hoping it works as advertised. Will update the group once I get it up and running next week.
Just received my RMA unit. Will install it and get it up and running. Will update the group with my results.
- My question is... For such a "new" (powerful) router, why are there so many RMA s?
RMA router up and running. So far so good. I'm recieving LAN speeds of 800mb down. It's up almost 350mb from replacement router. It came with original launch firmware installed. Against my gut I updated the firmware and so far results are the same.
AX - on
Smart Connect - On
QOS - off
Wifi speeds on iPhone 11 Pro Max - 414mb - I am a dissapointed at these speeds as I thought this speeds would be higher since the phone supports new wifi AX signal. Maybe someone can provide somehelp. 22 devices connected to the router.
All connections are stable. I'll update again in a couple of days to see if these tests hold true.
mlotov83 wrote:RMA router up and running. So far so good. I'm recieving LAN speeds of 800mb down. It's up almost 350mb from replacement router. It came with original launch firmware installed. Against my gut I updated the firmware and so far results are the same.
AX - on
Smart Connect - On
QOS - off
Wifi speeds on iPhone 11 Pro Max - 414mb - I am a dissapointed at these speeds as I thought this speeds would be higher since the phone supports new wifi AX signal. Maybe someone can provide somehelp. 22 devices connected to the router.
All connections are stable. I'll update again in a couple of days to see if these tests hold true.
Try to change some settings (and then maybe bring it back to the original setup) and check if the cable speed remains high or decreases.
