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Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figured if we collect them all under one location, Netgear may take a look at the issues?
My issue are;
- The firmware broke the connectivity with the EAX20 WiFi Extender, extender can not connect to the router
- Same situation doesn't exist with EX7500 Router
- With Smart Connect I experience some wifi connection drops with mobile devices.
389 Replies
Hello all,
Here is an article in french (google translate is your friend...;))
https://www.cachem.fr/sonos-et-synology-probleme-de-wifi/
It's dealing with problems with Synology / Smart Connect and Sonos speakers.
I also have Sonos speakers and was having issues with Wifi and Smart Connect
Multicast translation (and IGMP snooping in a mesh Wi-Fi system) seems to be an issue on the Syno router FW.
May be something to look at / double check for Netgear engineers ?
My two cents
I set 5Ghz band to max out at 1200mbps and router seems more stable on firmware .80
Smart connect enabled
It still fallsback to 5Ghz channel 36 no matter what channel you set in the settings which is a bummer.
iPhones on Wifi 6 also complain intermittently of a wrong password probably has to WPA3 or something. Only fixed by rebooting the router.
I've had the RAX40 for a few months now and overall it is a terrible abysmally bad router. Just absolutely god awful. I've never spent this much time playing around with a routers settings just to get it to get a stable WiFi connection.
For anyone even considering this product please save yourself the misery and buy another brand.
Hard to believe this problem has yet to be fixed.
I have the same problem and hed to downgrade software to precent crashes.
- Probably frowned upon but I bought a pricey router from another brand known for cable modems. Zero issues. No reboots etc. good luck guys. I’ll never buy netgear again :(
[Issue with RAX40 Firmware 1.0.3.80] My partner and I are working from home these days. Video conferencing is an essential work routine for us to connect with our teams and clients. From time to time when both of our laptops join video coferencing (together on the 5G SSID) at about the same timeframe (ie. the start of the hour), the RAX40 would disconnect from the Internet to all devices. The only way to "fix" this is through a router restart which takes a good 3-5 minutes. Imagine when this happens when you need to VC with your supervisor or client.....very frustrating and embarassing.
On my PC, sometimes it will show IP address conflict issue when the disconnection happens. That being said, I want to highlight that our laptops internet browsing is working fine together beforehand and somehow the disconnection issue gets triggered when we start VC-ing together.
I have now downgraded the firmware back to 1.0.3.62 and so far it is more stable and no issue yet with the aforementioned scenario.
On another noteworthy experience - earlier I was considering to get the EAX20 WiFi Extender to boost the signal strength to my bedrooms and I was enquiring about the EAX20 product detail with a sales representative. Below are his exact words:
"The EAX20 works with all other routers with the exception of RAX40. We have asked Netgear representative to see if there are any beta firmware that can fix the issue but none so far and no timeline."
I know this has been reported by other on this thread already but just want to share with how this issue translates into sales opportunity and customer perception - a Netgear extender product that can connect with all other routers in other brands except for thier very own RAX40.
Anyways, will be nice if someone from Netgear product team can include the fixes in the next firmware and shred some light when this next firmware will be released.
To the Netgear moderators or super admins
REMOVE THE 1.0.3.80 FIRMWARE FROM THE SERVER
It is rediculously unreliable and frustrating and is not up to Netgear standards. In fact, this whole particular Router is a dissapointment.
I personally use dozens of Netgear professional products, but this makes me wonder whether the Netgear quality and reliability is now a thing of the past.
I think it's pretty evident that at least for the RAX40, Netgear didn't actually build or design this router and its entire existence was farmed out to a sub-par company and all they did was supply the logo for marketing. Netgear also didn't do their quality control and now they are having trouble negotiating with the manufacturer for a fix. It's the only explanation I can think of. I have never seen such poor support or a response from the company. Their online reivews are just riddled with almost automated responses of "please run how to troubleshoot your wifi connection". It's as if the person responding to these doesn't realize that saying the same thing over and over again won't give you a different result. It's time to just admit fault and remove these off the shelves. It's pretty obvious by all the online reviews and this discussion board that this has been a disasterous product for you.
Couldn't agree more with previous post.
Please remove this buggy firmware from your servers and advice people to do a roll back while waiting for a better fw.
This will prove that Netgear is still a serious company that does mistake (it happens) but is working hard for resolving all these issues for their customers.
Else, it might be interesting to consider something like a remplacement program or provide discount for people who would be ready to switch toanother netgear Wifi 6 router product (it there's still some customer to do so...)
"The EAX20 works with all other routers with the exception of RAX40. We have asked Netgear representative to see if there are any beta firmware that can fix the issue but none so far and no timeline."
Not true. My EAX20 is solid with RAX40 w/ firmware 1.0.3.64. Extender download speeds are up to 225 mpbs.
1.0.3.80 is a different story though.
Believe the sales representative is making that comment on 1.0.3.80
When I was enquiring about EAX20, the representative actively checked with me whether I am using RAX40 and shared with me the limitation. Think it is a known issue already reported by other customers or their internal sales guide
- after updating firmware Version V1.0.3.80_1.0.1Already experience 2 times, the router suddenly have no connectivity (wired nor wireless), and after normal switch-off then on, it was hard-reset and need to reconfigure again.already twice happened in a week...
Nighthawk AX4: RAX35
Firmware Version: V1.0.3.80_1.0.1I installed a RAX35 router less than 2 weeks ago and during the setup wizard the firmware was updated to 1.0.3.80. I have been experiencing the issues described in this discussion. I did talk to a Netgear support representative who walked me through reflashing the router and resetting back to factory defaults. I'm still seeing disconnects and the router freezing. The support tech didn't appear to have any knowledge of a firmware bug that would be causing these issues.
Below are my issues:
- Random disconnect using 5Ghz - This occurs even when I'm only a few feet away from the router with strong signal. When the disconnect occurs, 5Ghz connections are dropped from multiple devices. I was able to reproduce it by running an internet speed test a few times.
- Router freeze - Occasionally the router will completely freeze. Connections are dropped, 2.4 and 5Ghz SSIDs disappear from discovery, LAN can't connect to internet, and even the WAN connection on the router is no longer active from the modem. Only a power cycle resolves this issue.I've tried a variety of different settings but have been unable to isolate the issue. I did move the 5Ghz to channel 48 @ 574Mbps and it made things significantly worse. This was surprising since channel 149 - 161 has many more surrounding networks compared to 36 - 48.
I have not tried to reflash the router to the older firmware version. I was hoping it was a setting causing the issue. I'm familiar with networking and routers so Christian_R please message me if you want me to try something. My old Netgear device from 2014 rarely has an issue, unfortunately, it's only b/g/n. Hopefully someone will post details on an updated firmware that addresses the issue.
I say this with all sincerity. You just bought this router. get your money back. Run for the hills. Save yourself. There's cheaper stuff out there that's a million times better than this. It's not worth trying to get this working.
Thanks but I actually purchased the router a while ago and I'm just now getting around to setting it up. Unfortunately its past the return date. The RAX35 seems to perform and work good immediately after a power cycle.
Hi, any update on the new firmware ?
This is ridiculous. When will technical support release a solution? I updated my firmware last weekend not knowing about the issue, and now have to do 2 power cycles a day when the WiFi drops.
I even attempted to rollback the firmware which did not solve the issue, but maybe I did not rollback far enough.
- So when can we expect the new firmware to be released? I noticed there’s been new firmware drops for the RAX80 and RAX120 over the last few days.
UP ?
Hi all
I had almost all the issues mentioned in this post when I upgraded to 1.0.3.80 so not repeating those. I raised an issue with the support and after 2 to 3 weeks to and fro communication with them, they decided to replace my router.
I was aware of the 1.0.3.80 firmware issue from these channels but I decided to give this replacement a try. The device was out of stock for more than a month and got the replacement on 2020-09-09.
Upgraded the replacement router to 1.0.3.80 firmware and Its been 4 days now and I can say that I am not facing any issues with it. Not even one time I had restarted the router and there is no siggnal drop or router been going to a hung state.
I will update if any issues in future, but now I am beleving that the there was a hardware issue.
Any one else in the community tried with the replacement? I think all should try to get a replacement if possible.
Thanks
Sreenuraj
- Net gear will and are doing everything they can to NOT provide replacements...
Yeah so probably a hardware component changed. And the firmware development teams are developping on the new hardware. That is why they can not fix it. They can not reproduce it on their devices.
I have a RAX35 with 1.0.3.80 firmware and my router just completely froze on me again requiring a power cycle. Only one device was browsing the internet so the internet load was very low. The router information page says its hardware version R1.05. The router is less than a year old and still under hardware warranty but out of technical support. Should I try to RMA the device?
All this is quite disheartening: I bet on Netgear for their quality by taking also an eax20... if it was a hardware problem, in Italy their support is paid, should I open a support subscription to have my router replaced? No thanks....
sreenuraj wrote:Hi all
I had almost all the issues mentioned in this post when I upgraded to 1.0.3.80 so not repeating those. I raised an issue with the support and after 2 to 3 weeks to and fro communication with them, they decided to replace my router.
I was aware of the 1.0.3.80 firmware issue from these channels but I decided to give this replacement a try. The device was out of stock for more than a month and got the replacement on 2020-09-09.
Upgraded the replacement router to 1.0.3.80 firmware and Its been 4 days now and I can say that I am not facing any issues with it. Not even one time I had restarted the router and there is no siggnal drop or router been going to a hung state.
I will update if any issues in future, but now I am beleving that the there was a hardware issue.
Any one else in the community tried with the replacement? I think all should try to get a replacement if possible.
Thanks
Sreenuraj
I will try first with Amazon because luckily I got it through them.
Hi all. Currently using a beta firmware following a discussion with the support yesterday. So far so good, 24 devices connected, smart connect and wpa2/wpa3 mode. Router hw version v1.05. Will let you know in a week or 2.
No Ax devices yet but today 2 smart TVs with 4K, 1 pc with Fortinite running and 6 sonos speakers with music all day.... no issues.
