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Forum Discussion
RAX50 Internet LED is red
I have a Nighthawk router, AX5400 6-Stream ("RAX50"). The Internet LED light is red, even though I have internet service. (We are connected through a cable modem provided by the ISP.) Could someone tell me why it's red, and is that a problem? Again, it is red even though we are getting internet service. Thank you.
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Hi Richandi,
May you factory reset the router and run through the setup assistant again.
ChristianThanks, Christian. I may try that -- although, because I have internet service (even though the LED is red), I don't want to do anything that will mess it up!
I have a RAX50 with the same exact thing. Internet LED is red and I have internet access.
i just rebooted it and it's been fine.
Was solid red. 24 hours later now solid white.
Ive had this happen twice with my RAX50. Both times after a power outage and the modem and router both lost power for a second.
The router had a red intenet light on but had full internet access. I just rebooted the router and the internet light went back to white and everything is good.
Yes the red light does not appear to be service affecting. It came on after a reboot and after waiting a day it went out. The netgear PDF User guide does not reference any red light status for the internet light.
• Solid white. The Internet connection is ready.
• Blinkingwhite.Theportissendingorreceivingtraffic.
• Off.NoEthernetcableisconnectedbetweentherouterandthemodem.Seems like Netgear needs both a firmware update and an update to the PDF.
Same problemas everyone else. It would be nice to see an official response from somebody at Netgear here.
Richandi wrote:I have a Nighthawk router, AX5400 6-Stream ("RAX50"). The Internet LED light is red, even though I have internet service. (We are connected through a cable modem provided by the ISP.) Could someone tell me why it's red, and is that a problem? Again, it is red even though we are getting internet service. Thank you.
Hello TheeDJ,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
Christian_R for years the standard on all NGR routers:
The red (or amber) Internet LED does indicate there is an Ethernet link on the Internet/WAN port, however the Internet connection was not established, or the Internet connection check does fail under some strange conditions despite of the Internet is up and running nicely*.
*Wally brain forgot the detail - some special condition (failed ntp date/time? sometimes where PPPoE with authentication is required in combination with a wrong sequence?) can cause this condition.
I have had same problem, about 3 times in last month. Light goes red, but interernet seems to be working fine. Reboot corrects the issue, but I wish it would stop happening...
Although the category is RAX40 my router is RAX50. Couldn't choose that from the list.
Within the Advanced\LED Settings, I changed the setting from Enable Blinking to Tune off all LED's and then back and that cleared my red internet LED and reset it to white.
- I’ll give that a try. If that’s the workaround seems to point to some kind of bug in the firmware. I was running 1.0.3.96 but downgraded as the led issues seemed to be one of just several in that release. I’ve since downgrade the firmware to 1.0.2.94 where the issue wasn’t present.
Although the category is RAX40 my router is RAX50.
Same issue over here. Newly router suddenly showing red light. Internet is working.
Issued a case at the Netgear support site...curious what the answer will be.
