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RAX80 Firmware V1.0.1.56_1.0.23 needs work!
Not even sure where to post this since my model number is RAX80. Anyway, the QOS sucks, and the DHCP must be screwed on firmware Firmware V1.0.1.56_1.0.23. Or the http interface doesn't update if you hit refresh.
Tried to call tech support to tell them problems with the firmware but I get level 1 telling me if I tried resetting the router.
1. If I set QOS to Highest it some how resets for the device and even changes the label i've assigned to it.
2. Problems with my smart devices because the iptables must not update correctly for wired devices.
3. Labels assigned with edit button on administration/attached devices wont save for some reason.
Bought this new router cause all the advertising says it can handle more smart devices, seems to crash all the time. I'm ready to to send it back.
108 Replies
Return it. You're basically beta testing at the moment. Don't immediately jump on the latest and greatest but wait for things to mature, especially on the firmware side. It's also a model based on a draft and does not support a few things in the draft - no idea if they'll be added eventually
This router needs an telnet/SSH option like most Nighthawk routers on the debug page in my opinion.
Orbi wrote:
Not even sure where to post this since my model number is RAX80.
How comes the RAX80 (AX8) and RAX120 (AX12) are still not available as models to select here on the Nighthawk Routers community section, dear ChristineT ?
Orbi wrote:
Anyway, the QOS sucks, and the DHCP must be screwed on firmware Firmware V1.0.1.56_1.0.23. Or the http interface doesn't update if you hit refresh.
...
1. If I set QOS to Highest it some how resets for the device and even changes the label i've assigned to it.2. Problems with my smart devices because the iptables must not update correctly for wired devices.
3. Labels assigned with edit button on administration/attached devices wont save for some reason.
...
Why do I don't wonder for a second? All foir items listed read like a fil-rouge of random issues Netgear has with many different consumer routers for a longer time - not to much specific to the RAX80 (AX8). Issues come and go and return with firmware updates. Worst firmware quality in the consumer router market - not acceptable for expensive leading edge Nighthawk routers. Return it, and post negative feedback. Otherwise Netgear will never wake up.
Altsai Christian_R make this consumer business unit do a proper job! It's just beyond of just ridiculous.
I have the exact same issues on firmware 1.0.1.40. Just upgraded to 1.0.1.56 today. Attached devices labels don't work. Some stick around, some revert to default immediately, and most revert back to default over a period of time. I can only get maybe 20% of the labels to stick. Likewise, QOS settings sometimes revert.
I have not had any issues with wired devices, but I have endless problems with wireless devices. After a period of time (2-3 weeks), it's like DHCP just goes to crap. Devices can't/don't get addresses anymore (I use static reservations for my devices), and gradually all of my wifi devices drop offline until practically nothing in the house works. The only solution is to manually reboot the router. That fixes everything for a couple weeks. Wired devices work fine, it's something with wifi only.
Likewise, the only solution I've been given is reset the router and set everything up all over again.
No surprise on these issues. These have been on the older routers and not fixed so why would we expect them to be fixed now?
Netgear engineers have not been able to address the on going issues so why would they suddenly be fixed now?
If within return window do it and get something else, IMHO.
filasd wrote:
Likewise, the only solution I've been given is reset the router and set everything up all over again.
Good luck, and be prepared Netgear will ask you for a factory reset as part as their support scripts. Same problem for several generations of Netgear routers - Nighthawk, Orbi, now Nighthawk AX, ... figure. ChristineT Christian_R Altsai how comes Netgear does ignore the community users that baldy - for years?
Hello Orbi & filasd,
I would like for support to get in contact with you/have them follow up on your case for further investigation. Please send me a PM with your contact info and case number (if applicable).
~Christian
I bought the router a couple of days ago and it freezes 3 times a day. Im running this firmware. I have put my old router back until i can get this fixed. If you compare the pricepoint of routers to other types of hardware the quality of routers is a **bleep**show. The firmware thing has gotten out of hand where things are pushed out with little quality control. I am really disapointed in this purchase. I contacted support but apperantly the normal support does not handle RAX routers for some reason and someone is going to contact me by email. Its ok with minor bugs but since now days a whole family with devices, computers, home automation relies on a stedy connection to the internet its not acceptable to freeze several times per day. It just drops all connections and is not possible to contact it.
Hello pure_x01 - Please send me a message with your case number. I'd like to help with getting your support case on track.
~Christian
- Same issue with me.... Wireless devices lose connectivity in a short period of time. My home full of virtual assistants is dead in the water. Had a ticket with Netgear and they said over a week ago they knew of the issue and for me to wait patiently. My router is now over 30 days old and cannot be returned to best buy. It is useless to me as is. When will we see a new firmware?? Why the silence on this matter??? Please help!
- I'm experiencing issues as well. I had a prior issue with authentication with wireless because of my password's format. Once I changed it based on recommendations here it worked fine until this new firmware. I have to power cycle it once a week now to restore WiFi access. If they don't fix it soon I'm rolling back; they need to actually test updates prior to release.
Hello necrocis - Have you contacted support regarding your issue?
https://www.netgear.com/support/default.aspx
~Christian
Just created an account to chime in here:
I bought my RAX80 about a month and a half ago. Things have been mostly, OK. I updated to the most recent firmware here, and have had constant disconnects. The router lights show connected to internet, but none of my devices can connect to the wireless network, and my wired connections are dropped entirely.
Pretty let down so far for a $400 router :/
Same here with the firmware issues. tested multiple times.
first off with the VPN Cert download, there is a workaround. If you have Remote Managment on , turn it off.
Speeds.. with QOS, Traffic Meter, Access Control all OFF.
--------------------------------------------------------------
Firmware- V1.0.1.56_1.0.23
Down - 419
UP - 430
Firmware- V1.0.1.40_1.0.22
Down - 945
Up - 754I have been back and forth with the firmware several times. checking different settings.
It will not work.
Netgear at it's best again Christian_R ChristineT - feed these issues to the people in charge please!!!
SereneStorm wrote:
first off with the VPN Cert download, there is a workaround. If you have Remote Managment on , turn it off.
Nice find, obviously a recursion - happened several times over the years on other Netgear routers.
SereneStorm wrote:
Speeds.. with QOS, Traffic Meter, Access Control all OFF. ...
That's the no so nice part ...
Hello Polar1823 & SereneStorm,
Please send me a message with your contact info and serial number as I would like for support to get in contact with you.
~Christian
SereneStorm -- I am having a similar issue with speeds as you. I have 940 down with my ISP and on a wired connection the router struggles to pull 320-330. Factory reset it once, it fixed it for 3 days. It went back to doing the same thing. Last night, my 5G connection dropped, rebooted my modem and router and my speeds are in the crapper again. I called support again, they suggested I downgrade my firmware to the 1.0.1.40 revision. I did that, no improvement. So I guess I have to default the router AGAIN. Get your act together Netgear. If I could easily sell off this thing and find something better that would work, I'd sell it in a heartbeat! What is sad is the $20 router I get from my ISP works better than this thing.
Coming back here with some updates:
Downgrading to the 1.0.1.40 still occasionally drops all connected devices (wired and wireless) from the internet and requires a router reboot to bring everything back online, but not at the frequency of the .56 build.
It's super **bleep**ty because everything goes offline until I can get home to jump start everything back up again.
I definitely have buyers remorse here paying $400 for a router that can't stay up. The only reason I decided to go with 'the best out there' was because I dropped my previous router and broke an antennae. I think my return window on Amazon has expired, and I no longer have the box so I can't return it =(
I refuse to reset the router because it has a ton of port forwarding rules applied to it as well as IP assignment and I don't want to spend an hour entering it all again. ESPECIALLY since I can't add multiple forwarding rules at a time. It's so burdensome.
Same problem, rolled back to the previous firmware but that has not solved the problem. Wifi craps out at least once a day, sometime 2 or 3 times in a row. No probs with wired connections. Zero problems with my previous Nighthawk 7800. Very disappointed.
I hope there's a fix for this
StaticLNX wrote:
I hope there's a fix for this
Don't hold your breath based on NG firmware updates for other products. They do not seem to address the known issues. They do not seem to test for fixes to bugs reported. Seems like the firmware engineers do not have a clue as to what is going on. Would be nice if they would test a new build to see if a known problem is fixed, but they do not seem to do that. As far as I know there is no beta test for updates either. Right now it seems "the inmates are in charge of the asylum".
- Totally agree. I am on my third Netgear product. Mine has the same problems. Every 30 minutes it drops. My power supply on my previous router died too. After 1 year, so my warranty expired and I get the “sorry “ pitch
ThisSucks wrote:
Totally agree. I am on my third Netgear product. Mine has the same problems. Every 30 minutes it drops. My power supply on my previous router died too. After 1 year, so my warranty expired and I get the “sorry “ pitchIf I were on my 3rd Netgear product and having issues I would figure it is time to change vendors. Time to move on IMHO.
Hi rob114 - Send me a message with your contact info and serial number and I can see if support can reach out to you.
~Christian
