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4 numbers are the only LED's that light up after 10 months, support no help
Have used this router for the last 10-12 months and it went out today. Looking at the router, only the 4 numbers are lit and no other LED's. I have tried a factory reset and nothing happens on the device. I saw other posts with this issue but haven't found a resolution yet. Going to try to find another power supply and test that. I have also tried contacting support and was met with an out of warranty reply and that I could create a ticket for a small fee of 99.99 a year. Unbelievable, 3 month warranty for support? What a joke. You bet your behind I'll be buying a router from another company if I can't get it working. This is more of a vent than anything, unless someone knows of a possible fix. Thanks!
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Try a 30-30-30 reset with the modem?
OnlineUser1 wrote:
Have used this router for the last 10-12 months and it went out today. Looking at the router, only the 4 numbers are lit and no other LED's. I have tried a factory reset and nothing happens on the device. I saw other posts with this issue but haven't found a resolution yet. Going to try to find another power supply and test that. I have also tried contacting support and was met with an out of warranty reply and that I could create a ticket for a small fee of 99.99 a year. Unbelievable, 3 month warranty for support? What a joke. You bet your behind I'll be buying a router from another company if I can't get it working. This is more of a vent than anything, unless someone knows of a possible fix. Thanks!
Thanks for your response. I tried the 30-30-30 and the 3 top LEDs flashed orange and then all of the lights went out except the 3 buttons at the bottom of the router. It's not discoverable either.
Sadly, the warranty is only a year.
Are you able to access the router?
did you check with the isp to see if they could re-provision it?
Another thing to check is some credit cards will add a year to a warranty (not all) so its worth checking if you bought on a CC.
Thanks for the response. Yeah apparently it was refurbished when I bought it, got it from Costco and don't remember it being advertised as such but alas it is.
I am not able to access the router. It's not discoverable on any device. I did buy another router that's working perfectly but it would be nice to get this one working again. Tried the 30-30-30 reset and the top 3 LEDs flashed orange and now none of the LEDs are on, including the 4 numbers. The 3 buttons towards the bottom of the router are lit though.
Costco is great at returning things. Might be worth a shot
