NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
C3000 blinking green lights, no internet
Hello- please help.
The other day my wifi stopped working. There were no power outages, I did not change the location of the router, or interfere with it in any way.
The power light stays solid green. The upstream, downstream, and internet lights blink green for about 10 seconds, then they turn off for about 10 seconds, before blinking again. No other lights are on. No lights are amber or red. This happens whether or not the coax cable is plugged in.
Resetting or moving the router to a new cable outlet does not change anything.
I spent an hour on the phone with CS, who said the router is still functioning, but needed some configuration which would only take 10 minutes. However, I was going to have to commit to purchasing support service. Sorry, Netgear, I will not spend $90 (the cost of the router) in order to fix a simple issue that I did not cause.
I tried a factory reset, but holding the button down for several minutes does not change the blinking lights. Can anyone provide info on how I can fix this myself?
Please and thank you!
The other day my wifi stopped working. There were no power outages, I did not change the location of the router, or interfere with it in any way.
The power light stays solid green. The upstream, downstream, and internet lights blink green for about 10 seconds, then they turn off for about 10 seconds, before blinking again. No other lights are on. No lights are amber or red. This happens whether or not the coax cable is plugged in.
Resetting or moving the router to a new cable outlet does not change anything.
I spent an hour on the phone with CS, who said the router is still functioning, but needed some configuration which would only take 10 minutes. However, I was going to have to commit to purchasing support service. Sorry, Netgear, I will not spend $90 (the cost of the router) in order to fix a simple issue that I did not cause.
I tried a factory reset, but holding the button down for several minutes does not change the blinking lights. Can anyone provide info on how I can fix this myself?
Please and thank you!
3 Replies
- Thank you for the tip. After making my original post, I held the factory reset button for about 5 minutes. It actually went through the reset and began working again!
Unfortunately it just stopped, after 3 days of working fine. Same exact issue as before. I tried holidng the button for a while, and your recommendation, but neither changed the blinking sequence.
If the modem failed, will NetGear refund me? Push reset continuously for 90 seconds
1st 30 with power
2nd 30 no power
3rd 30 with power....it should reboot and and DS should blink for a bit....then stop....upstream then starts blinking as it trys to link to ISP.
If down stream LED does not go solid green, check cable signal and or call cable company. After DL goes solid UP Link should start blinking and after several minutes go solid green if not call ISP.
The MODEM may have failed too.
read the manual too regarding troulbshooting using LEDS