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Forum Discussion
c6300 keeps dropping connection
I just bought the c6300 cable modem router to use with Comcast xfinity internet service. I followed the quick installation and activated with Comcast. Now my experience is that every day at random times, the wireless connection will dissapear. I will no longer be able to see the wifi signal for either 2.4 or for 5g.
Things that resolve the problem:
- resetting the modem
- restarting the modem
- turning off the wireless radio and then turning on the wireless radio again
Then when the problem is resolved. After a few minutes or after a few hours, the wireless signal will drop again.
Unfortunately, none of these are solutions solve the problem permenantly as I need to have consistent wireless signal and cannot be resetting things constantly.
I have spent over an hour with Netgear support on the phone and have changed the channel to 01 and the problem persisted. I was not able to be connected to a supervisor. My case number is 27232197. Firmware is V2.01.14
If I cannot resolve this problem in the next few hours, I will return the product as it is not dependable and this product and customer service experience has severely tarnished my perception of the Netgear brand and products.
Any suggestions on how to resolve this problem are greatly appreciated.
Other information:
Devices in our household: PC laptop on Windows 10, Mac laptop, Android smartphone, iPhone, iPad, Kindle
Firmware:
22 Replies
Hello hsustyle
Have you been able to resolve the issue with the wireless or is it still happening if so let me know I will be able to get your case to the right person to help.
DarrenM
I am also having this same issue.....ive had the modem about a year or so. It wont run to completion any trace route. Drops the connection all the time recently. By recently I mean like the past few months. Never had a problem till now.
Hello cybrnstr
Are you seeing anything in your cable logs when the drop outs are happening? if so could you copy and paste them.
DarrenM
Can you help me too please, i have been onto Netgear and Comcast about this and both are blaming each other.
Hello freeraical2
When the drop outs happen can you log into you modem and copy the logs you can find them under Advanced-Administration-Logs.
DarrenM
Hi Darren and others,
I read the following article from Netgear and made the changes suggested. I have not had any problems since. Although I read many forum threads, I did not see this article referenced. I hope this is helpful to other people.
Cathy
Hello hsustyle
Thanks for that suggestion.
DarrenM
Mine is exactly the same, piece of garbage, did you every get a resolution?
In case anyone is reading this, I posted a reply to a different thread. Apparently, there are others having similar issue.
- DarrenM is the netgear moderator and he's telling you to contact them because it's under warranty. I contacted them while my unit was under warranty. However while its under warranty for a year they will only provide technical support for 90 days. Which is ridiculous and awful customer service. The guy at customer service told me it was "broken network protocols" and yes they could fix but it would cost $150
