NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NETGEAR AC1750 / C6300 wifi cable modem router LAN connectivity problems
HELP ... router has been connected since August without any issues, I bought a new lap top and in net genie on my old laptop (where I am typing this) it shows up and looks connected, I go to my new laptop put the network name and password (it is a protected network) and it states I will need to input more info go to webpage I Get a black and red NETGEAR page saying denied access. I go to netgenie ON THIS LAPTOP and left click go through the whole bit, every tab etc and there is nothing no where that shows access/deny access where I can turn it on or off. I have not logged into net genie since August so something is up. ALL pw's network names/ssids are correct and match. I adced the network on new laptop ... and it is not connecting to the web. HELP. I have no idea about any of this ... (I did do all the ipconfig command prompt things too, to make sure that was not the issue) WHAT DO I DO ... Please if you can instruct me thru the net genie thing that is all I have any knowledge of. I AM SO PISSED OFF so any and all help would be so greatly appreciated you have no idea. THANKS.
2 Replies
It may be a wifi access list log into the C6300 and go to Advanced-Advanced Setup-Wireless settings and hit access list and try adding the mac address of the PC that will not connect to the network and see if that corrects the issue.
DarrenM
Darren,
Thank You. I will try this when I get some time tomorrow and see if it works. I did some more research and was thinking maybe I had to call my cable company for some info but this may do the trick. Please check back in a day or two as I will report whether it works. Again, THANKS SO MUCH.
