RCN C6300 Not Pairing

Question

I just moved from Xfinity to RCN in Chicago and am using the same Modem/Router. I reset factory settings, gave RCN my MAC Address, and after a few hours I am still not getting it to lock in on the internet light.

Looking at the diagnostics, it says it has only locked 1 US channel and 1 DS channel.

What am I doing wrong? Is it the modem/router? Is it RCN?

DarrenM · Answer

I would check with your ISP they may need to send a tech out to check your lines.

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DarrenM

AlColl · Answer

The lines have worked with two different modem/routers. Still not sure why my Netgear won't link up... maybe I have the wrong MAC ID? I don't have the original box or manual so I had to go into the system specs to find it... maybe it's not the right one though.

Is there a way I can find my Netgear MAC address with certainty? The one my ISP wants?

DarrenM · Answer

Did you ever register it with netgear support if so you could access it in your netgear account.

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DarrenM

AlColl · Answer

I will try that... if not, do I have any other route to find out the MAC ID?

antinode · Answer

&gt; Is there a way I can find my Netgear MAC address with certainty? The&gt; one my ISP wants?&nbsp;&nbsp; Is it not on the product label (as the User Manual (pages 10, 14)suggests)?&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&gt; [...] do I have any other route to find out the MAC ID?&nbsp;&nbsp; Perhaps: ADVANCED &gt; Advanced Home : Internet Port : MAC Address(See User Manual, page 68.)&nbsp;&nbsp; With any luck, they'll agree.&nbsp; Note that there's also a MAC addressfor the LAN interface, but your ISP shouldn't care about that one.http://www.downloads.netgear.com/files/GDC/C6300/C6300_UM_17Nov2015.pdf

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RCN C6300 Not Pairing

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