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Forum Discussion
EX2700 N300 Can't connect to Internet
I've been through the setup of my EX2700 N300 several times after factory resets. Each time the "genie" pops up and I go through the steps to connect to my WiFi and it assignes the _EXT name to it then it reboots.
I can then connect to the new _EXT Wifi name but there is no Internet connection and I cannot access the mywifiext.net page.
20 Replies
Hi msphor,
Can you please confirm these are full factory resets?
- Insert a paper clip into the Factory Reset hole and hold it until the Power LED blinks amber.
- Release the button.
- All the LEDs turn off for about 3 seconds.
- The Power LED lights solid amber for about 30 seconds.
- The Power LED lights solid green.The extender returns to its factory settings.
You can also try setting up via WPS.
See page 8 of 35:
http://www.downloads.netgear.com/files/GDC/EX2700/EX2700_UM_15July2014.pdf
After it assigns the new _EXT name and you see this screen:
You then connect to the new _EXT name and click Continue, but you have no internet connection. Is that correct? If you go to mywifiext.net, do you reach a "Oops" page? Are you able to try 192.168.1.250 in your browser (instead of mywifiext.net) ?
Which router are you using with the EX2700? Is the router updated to latest firmware?
If everything is working, you can then update your firmware to version 1.0.1.8
http://support.netgear.com/product/EX2700
It will look like this:
Yes, I've done the full factory reset as you describe at least five times.
I've set it up using both WPS and the Genie. It finds my SSID and assigns the _EXT name to itself.
It fails to connect to the Internet so can't get any further.
Hi msphor,
As mentioned above, can you please confirm which router you are using and if it is running latest firmware?
In an example, say we have the router's SSID is HOME.
After a factory reset to defaults, the initial extender's SSID is NETGEAR_EXT.You are able to complete the extender's setup and change the extender's SSID to HOME_EXT, but when you connect to HOME_EXT you cannot access internet, is that correct?
- I would love some help i got a netgear ex2700 and i already have done the factory reset couple time but the wifi doesnt allow me connect it and the router light is off right now is just on the wps and on bottom light
Hello Karen2sanchez
Are you able to connect the extender to the router but not connect your devices to the extender or just can not connect the extender to the router at all.
DarrenM
I have a TP Link Archer C7 and my EX2700 NetGear Extender connects to the router but has no internet. I do have the MAC addresses filtered but it is connectd to the router so that should be really irrelevant. Any thoughts on why it doesn't connect?
Hello WindyA2
You may want to check this article out about Mac filtering with a extender.
http://kb.netgear.com/app/answers/detail/a_id/25714?cid=wmt_netgear_organic
DarrenM
Similar thing to me:
Afert some time working perfectly this morning the Ex2700 has decided to go on holidays.
Factory Reboot and resetup. Everything seems to be perfect, green in the mywifiext and in the device. My laptop and mobiles can connect to the device but then they don't have internet access. I connect through the router though perfectly, that has had no changes at all.
The router is a livebox from orange
How to fix this?
Hello gsus
Do you happen to use mac filtering at all on the router if so I would check to see if the extender is setup properly in those settings so it is allowed to connect.
DarrenM
The same happened to me without any changes to extender or router. I tried with Android phones and Windows 10 laptops.
The reason for not working is that devices connected to extender are not assigned an IP address. If I switch a device to use static IP it has internet, otherwise it hasn't. I have the latest firmware on extender (1.0.1.10) and on router. I have a TalkTalk router but doesn't depend on router, same error with a BT router and an Asus router too. None have MAC filtering, all have DHCP enabled and all devices connect to internet when using the router. Had a few factory resets, deleted saved wifi networks on devices, didn't help.
- Jbtibor, you are correct. I could connect the _EXT extender network, but not to the Internet on an Android phone. Seeing your comment, I went to Edit in advanced setup and changed DHCP to a fixed IP address: I picked a random 192.168.1.249 and it worked
I've already got two other extenders which have been and are right now working, so the issue shaould not be the network system. This N300 connected okay (although manually) and will not connect to the internet.
I bought one of these to extend my Wi-Fi into the garden. It works for a while and then really cocks up my network. It's slaved to my main Virgin Media router fine and appears as MyNetwork_EXT. Devices can connect to it and get to the internet find.
Then after a while (like days), all Wi-Fi devices are connected to Wi-Fi but report they can't get to the internet. The reason - they have been given an IP address in the 192.168.1.x range. My normal network is 196.168.0.x. Turn the Netgear EX2700 off, reconnect to Wi-Fi on a device and it starts working.
What's happening is that the EX2700 N300 is turning on it's own internal DHCP server on a different subnet. A real no-no on the same physical network segment! You can't have two DHCP servers on different subnets on the same segment... I'm assuming that the reason it's doing this is that it's not been able to renew it's own DHCP connection from the normal DHCP server - a Windows server in my case but usually the main ISP Wi-Fi router - so switches on it's own subnet which is what one might use after a factory reset.
DHCP is sort of a shout and first reply kind of protocol. So (say) my phone shouts on the network "give me an IP address". The first DHCP server to respond is used. So the N300 is getting in there sometimes before the Windows DHCP servers.
I'm unable to work out why it's doing this. The green router light it always on showing it's connected a routed connection to the Wi-Fi router. I've just given the N300 a static IP address to see if that helps.
