Hi All im hopelessly frustrated with my EX7000 AC1900 Access Point Set up as an Access Point (Your access point is up and running) It works on both 2.4 and 5ghz for a few hours before it disconnects and on my devices when i try to connect to the AP i get "Failed to obtain IP address" or just shows "connecting"...then "disconnecting" At this point I turn the AP on and off . It then again works fine for a few hours before the same again. My Router Nighthawk X6 Ac3200 is set to Get IP Dynamically from ISP and I can see the AP is set to Dynamically get IP Address From Router. Is this what problem is? When it works for the hour or two its FANTASTIC, but constantly resetting is making me tear my hair out!! Any help at all fellow Nighhawks?

Hi Eric_Cartman, Thank you for the update. Please keep us posted if you have tried swapping the cables and/or ports as well as the factory reset. Regards, Dexter Community Team

Hi Eric_Cartman, Thank you for all the updates. Is there a way you can remove the switch from the equation and connect the extender in AP mode directly to the router? Regards, Dexter Community Team

Another message I get is when i try to connect one of my devices to the AP is "Authentication error occurred"

Hi Eric_Cartman, Welcome to the community! 1. What is the firmware version of the extender? 2. To confirm, the extender is wired to the router and setup in access point mode, correct? 3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder? 4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device? Regards, Dexter Community Team

1. What is the firmware version of the extender? Most up to date.. I check each day there was an update yesterday i Loaded Hardware Version EX7000 Firmware Version V1.0.0.66_1.0.126 2. To confirm, the extender is wired to the router and setup in access point mode, correct? correct wire from Nighthawk X6 AC3200 via switch to EX7000 access Point 3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder? Not yet but I can ! Ill try that tommorrow i just put the ehternet into the top cable empty port from the switch . 4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device? Just powering down the device... it works amazing well for a few hours after a power cycle

EX7000 AC1900 Access Point (Failed to Obtain IP Address)

23 Replies

Eric_Cartman
Guide
Jul 24, 2018
Another message I get is when i try to connect one of my devices to the AP is

"Authentication error occurred"
DexterJB
NETGEAR Moderator
Jul 25, 2018
Hi Eric_Cartman,

Welcome to the community!

1. What is the firmware version of the extender?

2. To confirm, the extender is wired to the router and setup in access point mode, correct?

3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder?

4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device?

Regards,

Dexter

Community Team
- Eric_Cartman
  Guide
  Jul 25, 2018
  
  1. What is the firmware version of the extender? Most up to date.. I check each day there was an update yesterday i Loaded
  
  Hardware Version EX7000
  
  Firmware Version V1.0.0.66_1.0.126
  
  2. To confirm, the extender is wired to the router and setup in access point mode, correct? correct wire from Nighthawk X6 AC3200 via switch to EX7000 access Point
  
  3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder? Not yet but I can ! Ill try that tommorrow i just put the ehternet into the top cable empty port from the switch .
  
  4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device? Just powering down the device... it works amazing well for a few hours after a power cycle
- DexterJB
  NETGEAR Moderator
  Jul 26, 2018
  Hi Eric_Cartman,
  
  Thank you for the update. Please keep us posted if you have tried swapping the cables and/or ports as well as the factory reset.
  
  Regards,
  
  Dexter
  
  Community Team
  - Eric_Cartman
    Guide
    Jul 27, 2018
    Cheers Dexter
    
    So I swapped the Ethent cable i Had going into the EX7000 Access Point from Port 1 to Port 5
    
    Strange enough it went from glitching every 2 or 3 hours to nearly 8 hours without a problem. It just started doing the same thing today so i restarted it and if starts to knock devices off ill do a full factory reset thanks for advice

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EX7000 AC1900 Access Point (Failed to Obtain IP Address)