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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connection. However, it passes internet traffic just fine to it's wired and wireless clients. I've done a factory reset, gave it a static IP/DNS address, everything I can think of and it stll tells me that I have no internet connection to the AP. I've shut off the USB side as well, same problem. Fast Lane is not enabled. The log on my router isnt showing any errors and I've rebooted the entire network stack a couple of times in the proper sequence. I've tried going back to an older version of the firmware - same problem. Everything I do, same problem. Sometmes AP don't get their own IP address, and that's fine - but this looks like a DNS problem to me. But then why is flagging it as an error and why would it start now when it's been working like a champ for over the past year and 1/2. I wouldnt care if it doesnt have it's own IP address, but I'm having a problem getting a wifi signal sync'd up via WPS to a tivo adapter - it's not connecing to the internet. It was working until this Saturday when I switched out the TiVO. I can't fix that problem until I know what to do about this. Any suggestions - what am I missing? Thanks.
136 Replies
- The access point should plug in to the LAN and not the WAN port - it's just another network device at that point.
I'm having the same issue. Setup the EX7000 as an access point, everything looked to be working properly but no internet connection. Did a factory reset and set it up as an extender through the Web GUI and still same issue. The only way I could get it working is with the WPS setup :|
Not very happy, i expected more from a $200 (CDN) device.
If you just bought it - send it back !!! I never had a problem with mine until very recently. There's still this lingering thought in the back of my mind that I hit one of those bogus netgear sites... but the more people I hear from the less I think it's likely. The only thing that I've read so far that makes any kind of sense is that there's code in the routers to prevent double NAT'ing in Bridge mode - but it makes no sense in an AP or Range extender. What I continue my scratch my head over is access point with a phone home requirement. I checked my router logs, and the traffic isn't blocked. The reason that I'm looking to replace it is that I'm starting not to trust it. I pay a decent amount of money for my commercial grade networking equipment at home - just for this reason. I have restrictions on my router that limit me to single wireless access point on my wireless port - I use an existing weaker acecss point on my low side for that (I'd rather have the stricter controls on that subnet). If I dont get an answer, Netgear is out of my picture for good.
I am experiencing the same issue with the web-control of the EX7000 reporting no internet connection.
I tested and confirmed that I am in fact connected to the internet when I am connected through the EX7000. I achieved this by changing the SSID to a new name that is different from the R9000 and the other EX7000 in my network setup. (quick note, both EX7000 report no connection)
When I connect to the EX7000 I am able to use all internet connected software on my MacBook. So it is just an issue with reporting correct status (at least in my case).I have attempted to drop back versions of firmware on both the EX7000s and the R9000. No change. I also just updated to a new firmware version, for the R9000, that dropped recently. This did not fix the issue.
One thing I can share, not sure if it is important or not. When I initially setup my network with the R9000 and the two EX7000s it was reporting correctly on the EX7000s. No changes were made to either router as far as firmware. (When I was installing the R9000 it forced an update of firmware, one back from the most current, but it was working after that). I am not sure when it fell to reporting incorrect internet connection status. The R9000 has always correctly reported that it has an internet connection.
D0gg,
If you look back on this discussion I put a reply on the 30th April. I put both my EX7000 and R8000 back two firmware versions and did a full factory reset and still had the same no internet connection message.
Any of your EX7000 still under the 90 days warrenty so you can raise a call?
Already made a call. Spoke with a person I could barely understand... stepping me through the steps I had already done.
And yes, I did see your reply. I was just offering up my experience to others with the possiblity that something I did might spring forth a thought of something new to try.
- Latest updates from Netgear L2 Support:
They are attempting to replicate the issue first before reverting on the possible root cause analysis. Hopefully this will get them to look into a solution. - i just thought I'd check back in. I could have saved you some trouble - if you could get out to the internet to get the firmware from the 7000 itself, you're connected to the internet :-) You may have done the right thing and actually downloaded it to your PC first before updating 😀 It can't communicate without an IP address, or at least some kind of network port. I have to get the MAC address from the 7000 itself and see if it's in the router table. But - the error didn't disappear when I gave it a static IP address and DNS so I don't know if it matters. Let's hope L2 can give us an answer and thanks for the research. You know, I'm thinking about it - I think I had a similar problem with my old airport router.
- I would have thought the OS is not important. My computers are Windows 10, but I can access the R8000 and EX7000 using the browsers on my Apple iDevices (iOS9 and 10) and can make all changes using any web browser.
I too have had these NetGear items for several months without problems. I really suspect this is something to do with the firmware OR that we are all victims of some kind of cyber attack!!PC with Windows 10 Home new Version
I think its unlikly the OS is at fault but the Windows Creators update was the only recent change to my system and i only noticed the not connected to the internet error sometime after that. The firmware on the extender has not changed and if its a cyber attack its not a very good one since everythings still working for me i just get an error telling me its not connected. Can you confirm you get the same error on a Mac?
Yep. I am checking the status using Safari on a Mac.
Says it has no connection to the internet, but it does.
- Windows 10 for me. Also on iOS 10 in the iPhone (logged into the web interface).
- It's not the OS ... it's something on the AP itself. Whether it's preventing double NATting or blocking the DNS ... I have no idea.
The OS was a long shot but it was the only thing that had changed recently, i agree it has to be something on the access point . I am going to quiz the network engineers in the office to see if they know how these things verify they are connected to the internet. its strange as everything works fine, i have a couple of cloud based cameras hooked up to this and i get an email if they disconnect but they have been rock solid.
So the network techs at work all said its most likely failing to reach a site to verify connectivity as previously mentioned by someone else, they suggested i disconnect everything else and just have the extender connected to the modem router and look at the logs to try and determine what its trying to look at and then put in a static DNS pointing it somewhere else.
- Try it - it didn't work for me. That's typically the problem when the message is "can't connect to internet". I tried a static up with a static DNS and it did not work. That's been confusing me.
were you able to find out what address its looking for?, if it is something this basic you have to wonder why netgear have not addressed it already
I have the same issue. Wired AP, works 100% fine, WIFI and ethernet connections. BUT reports no internet connection when connect to the UI. Super strange, but if it's working 100% ok WIFI and ethernet as an AP off of my Asus router through our wired home then I guess it's ok. Just odd... must be an UI bug of some kind.
- I am using Avast.
Looks like I don't have anywhere near enough IT knowledge to work this out. I wouldn't know how to identity a malformed DNS request if it hit me.
But I'm happy to help with any testing- just let me know what I can do!The more info we have the better, i have cleared all my router logs and will look though them tomorrow to see if anything stands out
