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EX7300 Won't Connect on 5GHz Band
Just received this today. Installation went okay, but no clients will attach to 5GHz band, and I tried four different ones --desktop, laptop, tablet, phone. I can see the 5GHz EXT just fine, but nothing will connect to it. Connects to 2.4GHz with no problem. Has initial .32 firmware on it, and no updates available. Using same password as the underlying 5GHz network it is extending and I can connect to that just fine, but not the 5GHz EXT.
Any ideas? A high-end extender like this is something you buy for that 5GHz performance. 2.4GHz is nice for compatibility, but the 5GHz is where the fat pipe is!
15 Replies
Shows "Connection Status: Connected" on the 5GHz band in Netgear GENIE control app. So it thinks it is connected to the 5GHz network it is extending, but it won't let anyone connect to the 5GHz EXT it created.
Did support chat with Netgear. They had me do a reset. No joy. Now they want me to change the channel on the 5GHz band on the Comcast router to 48 (from 36). So I'll have to give that a try when I have a chance (can't right now).
Okay, so this is now resolved. First it got worse --the EX7300 wouldn't connect to the Comcast modem (latest DOCSIS 3 Comcast modem supporting 250MB/s service) on the 5GHz band at all. After a few reboots of the Comcast modem/router, it appears the Comcast wireless router spontaneously (I didn't do it) switched the channels it was broadcasting on. Was previously 36(p) + 44 + 48 on 5GHz. Now it's broadcasting 5GHz on 149 + 153 + 157(p) + 161. . . and that seems to have caused a miraculous healing. Now the EX7300 will not only connect to the modem/wireless router on 5GHz, it's allowing clients to connect to the EX7300 5GHz band with a strong connection and great speeds. Showing 1299MB/s in GENIE, and speedtest.net just gave me well over 150MB/s connecting to the 5GHz band on the EX7300.
So, problem solved for now. Still don't know where the real culprit was (Comcast's modem/wireless router or Netgear's extender), but forcing the channels to change on the 5GHz band from the modem/router solved it.
NOT SOLVED.
I am experiencing problems with the 5GHZ dropping connections after connecting. This problem is definitely not solved. When it does connect successfully, it will not maintain connection and/or it will drag very slowly. I own other extenders with Netgear that do not exhibit this problem on the 5GHZ.
Sorry it's still a problem for you. Did you force the router to change 5GHz channels?
I can only say for me it's been rock solid since I posted my original resolution not quite two weeks ago.
Hello Everyone
We currently have a trial firmware to address the issues with the EX7300 if you would like to try this out I have provided a link to download the Firmware please let me know of any issues or any feedback about the firmware resolving the issues or not.
DarrenM
Well, it didn't brick the router, so that's a good start. :)
- Hardware Version: EX7300
- Firmware Version: V1.0.0.40-06-15
Connection to Existing Network (2.4GHz)- Signal Strength: 216Mbps
- Name (SSID): xxxxxx2.4G
- Channel: 11
- Connection Status: Connected
Connection to Existing Network (5GHz)- Signal Strength: 1169Mbps
- Name (SSID): xxxxxx5G
- Channel: 157
- Connection Status: Connected
Connection to Existing Network (2.4GHz)- Connection Type: Ethernet
- Connection Status: Disconnected
Connection to Existing Network (5GHz)- Connection Type: Ethernet
- Connection Status: Disconnected
Extender WiFi Status (2.4GHz)- Name (SSID): xxxxx2.4G_2GEXT
- Channel: 11
- Region: North America
- Wireless mode: Up to 450Mbps
- Wireless AP: ON
- Broadcast Name: ON
- WPS: Configured
- Security Type: WPA-PSK[TKIP]+WPA2-PSK[AES]
Extender WiFi Status (5GHz)- Name (SSID): xxxxxx5G_5GEXT
- Channel: 149 + 153 + 157(p) + 161
- Region: North America
- Wireless mode: Up to 1733 Mbps
- Wireless AP: ON
- Broadcast Name: ON
- WPS: Configured
- Security Type: WPA-PSK[TKIP]+WPA2-PSK[AES]
I have been having the same issue. I see the 5g network on the extender, can do the full setup for the 5g network, but none of the devices I have can complete the connection to the 5g Extended network. However, all devices (phone - Samsung Note 4, tablet - Ipad, Laptop - MSI GE70) can connect to the non-extended 5g Network. Hopefully, there's a solution that will help out. Thanks!
Settings from the Extender:- Hardware Version: EX3700
- Firmware Version: V1.0.0.50_1.0.30
Connection to Existing Network (2.4GHz)- Signal Strength: 130 Mbps
- Name (SSID): xxxxxx
- Connection Status: Connected
Connection to Existing Network (5GHz)- Signal Strength: 780 Mbps
- Name (SSID): xxxxxx5G
- Connection Status: Connected
Extender WiFi Status (2.4GHz)- Name (SSID): xxxxxx_2GEXT
- Region: North America
- Channel: Auto ( 4(P)+8(S) )
- Wireless mode: Up to 300 Mbps
- Wireless AP: On
- Broadcast Name: On
- Wi-Fi Protected Setup: Configured
Extender WiFi Status (5GHz)- Name (SSID): xxxxxx5G_5GEXT
- Region: North America
- Channel: 149(P) + 153 + 157 + 161
- Wireless mode: Up to 433 Mbps
- Wireless AP: On
- Broadcast Name: On
- Wi-Fi Protected Setup: Configured
153(p) or 157(p) works for me. 36(p) (which was the original default of my underlying Comcast router) doesn't. That's the only three I've tried.
It's interesting that you're doing 149(p) and it still doesn't work for you, as that's pretty close to my 153(p). I was thinking it might be a low range vs high range thing. You still might try forcing your underlying router to different channels to see if that clears it up for you. I understand if the underlying router will connect on that (whatever) channel then the extender should as well, but that's clearly not always the case right now, and I have found that changing the channel of the underlying router can clear up the problem at least some of the time.
Hi all,
I just setup my EX7300 and I had the same issue with the 5.0GHz on the 1st time setup and on any consecutive configurations as an Extender (not as an AP).
FYI, I have an ASUS AC5300 and its Channel is set to Auto, and it is using CH 153, so, the Ex7300 using the same CH 153 when configured. Something I noticed, though; the EX7300 does not allows you to change the channels; but my router does; however, If I do setup my router to manually, I have now to deal with the best CH that may not conflict with my neighbors...etc. so, when think about "manually", that's an add-on on my busy time.
I bought this wifi Ext. device thinking on its reputation, etc. but, I got so disapointed that on the first attempt and on the following, the 5.0GH is not friendly with home routers (looks that with any branding) ( Netgear Eng.s add the Asus AC5300 to your list).
FYI, I have another WiFi Extender Amped Wireless REC22A and have no issues with the 5.0GHz band, whatsoever... and it is using the same CH as my main router... definitively, there is something going on with this newer model on the 5.0GHz band.
And... yes, the EX7300 has the lates firmware, and I have already tried (several times) reseting it to defaults and start all over...
Something I'd like to add here... it's that I is notice, that if I power first the Ex7300 and then I reboot my Asus AC5300 router, the EX7300 will allow me to connect for a fiew secs, to the 5.0GHz band... then, I get disconnected.
Last but not least, the 2.4 GHz band had no issues at all.
PS: I'm definitively returning back this unit.
Thank you.
