NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
WNDR 4300 loses 2.4GHz Radio daily
I purchased a 4300 router in November of 2013. Soon after purchase I had to reboot the router daily to keep the wireless working. Tech support provided a new firmware update which solved the problem. Fast forward to December 2014 and the router started dropping the 2.4GHz band radio weekly. Now I had to reboot daily or I lose those devices that lack a 5GHz radio. This is very frustrating, I can't seem to keep Netgear routers up and running.
My router's current firmware is 1.0.1.60 and when I do a check for new firmware the router reports No new firmware version available.
I'm at my wits end with this router which replaced a WNDR 4000 that had similar issues then died altogether in under 18 months. There has got to be a way to keep my Router up and working.
Anyone possibly has any ideas on how to correct this issue?
Thanks in advance.
Steve
My router's current firmware is 1.0.1.60 and when I do a check for new firmware the router reports No new firmware version available.
I'm at my wits end with this router which replaced a WNDR 4000 that had similar issues then died altogether in under 18 months. There has got to be a way to keep my Router up and working.
Anyone possibly has any ideas on how to correct this issue?
Thanks in advance.
Steve
- The issue was never about the Cable Modem. I fixed the issue by swapping out the Router for someone else's and so far it's been rock solid.
Thanks anyway.
Steve
36 Replies
- I bought an N750 based on the Consumer Reports suggestion and this happened to me already. The router wasn't running for 48 hours and the 2.4Ghz signal went completely out after working for about the previous 24 hours. I changed just about every setting imaginable without rebooting and it made no difference. Rebooted and it's back on now. Hopefully that helps diagnose.
- Do you have neighbours nearby who might possibly have any of those devices I mentioned, they can often have ranges of hundreds of feet?
- For me, it's random. No pattern that I have found. I do not have any new non-networking wireless devices. For that matter, there have been no hardware changes at all... same computers, phones, iPad, etc that we have had for quite a while.. everything has been the same in the house for some time.
The only change I can think of is the Apple IOS updates that have been installed as they have been released. - Is there any pattern to the loss, is it daily, random, roughly how frequent, after a reboot does the problem reappear quickly?
It’s possible that the 2.4GHz band is being affected by interference from non-networking wireless devices like video senders, baby monitors, security cameras etc. These are often high power wideband devices so can affect you WiFi network even if they are in a nearby neighbours house. - I am experiencing the same issue, although I only lose the 2.4Ghz band. Wired connections and 5Ghz stay connected to the router and the internet. Only a reboot of the device gets the 2.4Ghz connections to re-establish. Not sure what has changed, but it sure seems like something has.
Please create a ticket for support team.
- Same problem here. Problem seems to be related to latest firmware.
Netgear?? - I also get the same issue where the Wireless Radio and Lan lose the connection.
And have done extensive testing.
The wireless iPad is able to see the SSID, but when clicked it gives a message "cannot connect to network". When I turn my computer on and look at the network connection, the LAN connection shows the troubleshooting sign.
I am able to simply reboot the Netgear WNDR4300 and both my devices then connect to the internet.
My thoughts are that perhaps something IS happening to our ISP, but then quickly resolves itself...but the Netgear WNDR4300 does not automatically resolve the ISP connection again. Is there a missing option that needs to be added or checked somewhere ? - The issue was never about the Cable Modem. I fixed the issue by swapping out the Router for someone else's and so far it's been rock solid.
Thanks anyway.
Steve - Please check the modem. Connect your computer directly to the modem and observe the connection. If the modem disconnects then you need to call ISP but if the connection is stable then you should contact NETGEAR again.
