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Internet light goes amber on R7000
The internet light will change from white to amber and I have no internet access through the router. This has happened 3 times.
The 1st two times I had to do a hard reset though the hole in the back of the router, re-enter my settings and it worked fine for a few days.
The last time that didn't work.
I spoofed the computers MAC address like Netgear support said, still no go.
Went through the genie trouble shooting steps and entered the MAC address from the router box manually and now it's working again?
Something is not right with this router. I don't want to have to keep doing this.
I have V1.0.3.60_1.1.27 firmware, but it did it with a earlier version.
Any suggestions?
- Thanks Sir buzz and Dshed.
Will check the traffic control settings.
My modem is a Motorola 6141 which I will be changing to a Arris/Motorola 6183 when the modem is released for retail in a couple weeks.
The amber light thing came back 3 hours ago. This time I had to take the router totally out of the loop, do a hard re-set, let it set for an hour to get it going again.
I bought the R7000 through Dell using a couple of their discount coupons, about 6 months ago.so called them to get a good number for Netgear warranty and replacement.
Much to my surprise, even though it was past their normal 30 day replacement period, they are going to send me a new R7000 early next week.
I really like this router as I get range on the 2.4, 5.0 and AC bands I didn't think possible, but this amber light thing is getting very frustrating.
30 Replies
- Thanks for the reply minions08:
The WAN/internet port is white.
The LAN port going to my GB switch is now Amber. It was white ever since I installed the R7000 last week. When I change my cable to another port, that port shows Amber as well.
I restarted all devices, cable modem, R7000 and the GB speed switch.
I connect on a different R7000 LAN port to my laptop and it has the white light. Comcast speeds using my laptop are 60Mbps, so the signal appears to be pretty good.
I need to take my laptop to my Switch and plug in the network cable before it hits the switch to see what will happen to my R7000 light.
I can also retest my cable to see if for some reason it does not certify any longer.
Thanks
rick - CORRECTION:
Sorry... I installed the R7000 last June and the LAN port to my GB switch has been white up until last week. - Sometimes Auto-negotiation simply fails and in the case of routers there’s not a lot you can do about it because the LAN ports are not user configurable.
- I have been afflicted with the same issue. My network has been working just fine and suddenly last night *poof*. Too tired to dig around on it, I started looking this morning.
1) ALL network traffic has come to screeching halt. LAN and WAN. I can't connect locally to or from either my Plex server or my web server siting on the LAN.
2) A check of the connectivity reveals the router is not grabbing any info from DHCP from the ISP (Time Warner via Motorola SB6141). All 0s in IP, SN, DNS, etc.
3) Connecting a laptop directly to the modem reveals a normal connection to the world.
4) Several cycles of both the modem and router have not resolved the issue.
5) The internet connection light on the router is neither steady on or steady off. Instead, it is red, but flashing sporadically as if there were traffic
6) I have disconnect every machine on the network from the router - still same story.
At this point, I can only try a hard reset of the router to return to factory settings.
Any other suggestions? - Can you get into the router Genie interface? If so, then maybe all that is needed is for you to clone the MAC address of your PC into your router. I know that many Comcast regions tie the router authentication to the MAC address of the first device that was used to setup the internet service. Rather than call your provider to change that, routers have the ability to clone the PC MAC address so it advertises the MAC address that the ISP expects.
- As mentioned check with traffic control option. Do set the limit twice allowed by your ISP to see if the issue is resolved. Its the only thing that can cause.
- Ok I am experiencing the same problem but I am not tech savvy at all and have no idea what you guys are telling each other to do to fix it. I just received a new R7000 today through the RMA process and it still goes Amber with no connection. It's really making me mad and frustrated. Can anyone explain how to fix this in laymen terms? I also have an Arris modem from Charter.
Hi Ldyluk10,
Did the replacement device worked? If did not work, you may need to do a MAC spoofing. Check this article.
http://kb.netgear.com/app/answers/detail/a_id/1086/~/no-internet-with-new-router---mac-spoofing
Regards,
JamesGL
Community Team
- No. The new device does not work either. I looked up the Mac spoofing but that doesn't apply because we have no internet connectivity at all.
- I don't know what that means. We don't have an Internet limit and the Internet works perfectly when the Ethernet cable is hooked directly to the device in use.
I believe that he is referring to the traffic limit you can set in the router. This feature is useful for users that have a limit on the amount of data that they can use on a monthly basis from their ISP without incurring extra charges.
It is not strictly related to your ISP's parameters.
- Oh. Is there a way to turn that off or increase the limit?
It is a feature that is disabled by default, you must specifically enable it.
In the web interface, go to ADVANCED > Advanced Setup > Traffic Meter
