Hey there everyone. So about two weeks ago I noticed my audio would drop or stutter from my controller. At first I assumed a poor cable. But then I went on to test 3 different headsets same result. I took my ps5 to another residence and had no issues. The issues only exist when I turn my router on. I have a mic plugged into my wireless controller and somehow the signals cause the audio to distort. I have no idea how it all the sudden started doing this after a year. Any suggestions? Someone said turn off 2.4 GZ which I may try but I shouldn’t have to try it. I think my product is defective potentially and needs replacement. I already returned two of these before and this one is technically still under warranty. How do I contact netgear?

try channels 1-6-11. There's options to turn off the ssid broadcast that doesn't actually shut off the 2.4ghz band but just disables being able to "see" the 2.4ghz. You might have hit that.

Hey there. Yes customer service channels. If it’s only free for the first 90 days how am I supposed to make a claim on a device that is still in its one year warranty? That’s what I mean by how do you get in contact with them. Without being asked to pay just to see if my product needs the replacement my warranty may guarantee. That simply doesn’t make any sense as my product is under warranty until end of October, I have tried 3 different controllers. 4 different headsets(and wires) and even moved my PS5 to a different household. Worked beautifully. My neighbors appear to have a WiFi extender. I think their 2.4 is what is affecting me. When they are gone from home it is perfect. At 3 AM it is perfect. But anytime they are home I get immediate interference and issues. It is really hard to take and I’m nervous to talk with them but I may try with landlord help(in a civil way). Thanks plemans

Fishels wrote: Hey there. Yes customer service channels. If it’s only free for the first 90 days how am I supposed to make a claim on a device that is still in its one year warranty? That’s what I mean by how do you get in contact with them. Without being asked to pay just to see if my product needs the replacement my warranty may guarantee. That simply doesn’t make any sense as my product is under warranty until end of October, ---thats the problem is the router is working fine. Its your headset that has issues with interference. If you're out of that 90 days window, they're going to ask you to power on the router and use it. If it works, they'll charge you for assistance since the hardware is working. I have tried 3 different controllers. 4 different headsets(and wires) and even moved my PS5 to a different household. Worked beautifully. ---So its only the 1 headset with issues? you're not specific on that. Just that it works beautifully after the different household. My neighbors appear to have a WiFi extender. I think their 2.4 is what is affecting me. When they are gone from home it is perfect. At 3 AM it is perfect. But anytime they are home I get immediate interference and issues. ----Seems to be pointing more at the interference on the 2.4ghz from your neighbor then if it works fine when their not home. Not interference from your router. Maybe you can ask them (politely) if they can change the channel on their router (it'll change the extenders 2.4ghz channel). It is really hard to take and I’m nervous to talk with them but I may try with landlord help(in a civil way). Thanks plemans If you're nervous, just write a nice letter and stick it under a beer can (full, and not a crappy one). Just say you're getting interference on your headset and have noticed it only happens when their home using their wifi. Just say one of the potential causes is 2.4ghz interference and you'd love if they could help you troubleshoot a little just by changing the 2.4ghz channel their on to see if it'll help. Maybe they're gamers too. Most people are willing to help but don't know much about it say you could also put that you're willing to help them change the channel if they don't know how. I've found going directly to someone first tends to be better reciprocated than going through a landlord and even if they don't drink, they might appreciate the sentiment behind leaving them a cold beer.

What brand and model head sets did you test? Are these head sets wired or wireless? I have a Turtle Beach Elite and Plantronics Rig Pro 500, both wired and don't experience any issues with my Xbox controllers or headsets. You might try all wired heatsets to the game controller and wire the controller to the game console to test. I gave up wireless headsets years ago due to some interference problem and having to maintain batteries.

Ah no, would not be a defective router, rather your wireless devices maybe to close to the router and operating on or near same 2.4Ghz frequencies as the router has thus your devices are picking up wifi radio interferences from the router. This is problematic for devices that use 2.4Ghz frequencies.

NETGEAR AC1900 model R7000 is messing up my PlayStation 5 Bluetooth. Help

23 Replies

FURRYe38
Guru - Experienced User
Aug 22, 2022
Ah no, would not be a defective router, rather your wireless devices maybe to close to the router and operating on or near same 2.4Ghz frequencies as the router has thus your devices are picking up wifi radio interferences from the router. This is problematic for devices that use 2.4Ghz frequencies.
- Fishels
  Tutor
  Aug 22, 2022
  To the best of my knowledge I actually turned 2.4 off last night through the web. The problem still persists. Although the 2.4 g was still lit up on the actual box itself.
  
  My PS5 is plugged in through Ethernet. What in the world should I do? My parents have the same router as me and yesterday I went over there and took my PS5 and it was fine.
plemans
Guru - Experienced User
Aug 22, 2022
You can try changing which channels the router is broadcasting on. that might help if its caused by interference.
- Fishels
  Tutor
  Aug 22, 2022
  Can I ask is there specific channels for each band that might work? Like a starting off point.
  
  Also why did this just start happening now a year in. That’s what confuses me
  - plemans
    Guru - Experienced User
    Aug 22, 2022
    try channels 1-6-11.
    
    There's options to turn off the ssid broadcast that doesn't actually shut off the 2.4ghz band but just disables being able to "see" the 2.4ghz. You might have hit that.
FURRYe38
Guru - Experienced User
Aug 25, 2022
What brand and model head sets did you test?

Are these head sets wired or wireless?

I have a Turtle Beach Elite and Plantronics Rig Pro 500, both wired and don't experience any issues with my Xbox controllers or headsets.

You might try all wired heatsets to the game controller and wire the controller to the game console to test.

I gave up wireless headsets years ago due to some interference problem and having to maintain batteries.
- Fishels
  Tutor
  Aug 25, 2022
  Wired. Always wired. I plug the headset into the controller because I don’t feel like dealing with the amp anymore lol. I have 2 Astro A40 headsets. Used a skull candy one and then a wired Sony.
  
  When my controller is connected to the console(Bluetooth off mode)or when I use my amp I have zero issues.
  - FURRYe38
    Guru - Experienced User
    Aug 26, 2022
    Also sounds like a bad interference handling with the controller when it's wirelessly(BT) connected to the console. Something you might ask Sony about.

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NETGEAR AC1900 model R7000 is messing up my PlayStation 5 Bluetooth. Help