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nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems
i have a problem with my wifi after updating firmware to V1.0.9.12_1.2.23.
after i updated i got less then half the download speed on my wifi now.
anyone got the same problem, and how do i fix it ?
- This is the reply from the helpdesk from yesterday : Hello,
Thank you for contacting Netgear Support.
Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.
You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.
To downgrade your firmware, please follow these steps :
1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.
I look forward to hearing from you.
Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.
Have a great day,
Kind regards
Joeri
Netgear Level 1 Technical Support
http://support.netgear.com
119 Replies
Engineers knew about this problem and now working on it as ElaineM said to me. So you need to wait for new firmware.
So they released another firmware without fully testing it, shocking.
well... as a company i can see why they want to rush this patch out fast.
So they can give you a false sense of security when by releasting an untested beta firmware, only to waste your time downgrading to an inherently insecure firmware to begin with... not good business sense to waste your customers time to rush something to market which address one issue while breaking and making the rest unusable!
I also have problems with wifi after the last firmware. My issue is that my 2.4ghz band get authentication problems. Then i have to disable WPA2 security and then turn it back on for devices to reconnect. And 5ghz band its slow as, well...slower than 14.4 modem. So every wifi device i own and that is connected are very happy right now.
So how much longer do we wait for V1.0.9.12_1.2.23 to get updated? Using this at my business and can't wait forever.
I wish they would name the product manager so we know who to hold accountable.
- I noticed the download speed was slow not from this update but one prior to this it was a major security update at the time I didn’t notice because my download speed was 42 but I was paying for 50 but it used to be a little higher then 50. Now I changed to 100/100 but my download speed is still 42. I enabled WiFi on a frontier fios router which provides hard line Ethernet to some of the rooms and the speed I am getting from it is 102/121. One of the laptop connects to the NETGEAR router at download speed of 101 but all the iphones connect at 42
Become afraid to update R7000 firmware because of its slow down wifi speed, and technician too slow to fix the problem.
Used to consider new latest Netgear router, but say no now, because it is time to stop the terrible customer experience now.
There are a lot of same function products with high customer service quality in the market.
I should have come here first before updating! This is a load of crap, how this can happen. I rolled back to previous version and i get same slow wifi results. I used to get 180Mbps now im lucky if I get 40Mbps on 5Ghz. Is there a last version known that works good and should i have factory reset router before applying update? this is such a pain, this will most likely be the last Netgear device I will ever own. Such a let down with no response on eta of a fix.
Since i updated a few days ago to firmware V1.0.9.12_1.2.23 the download speed was cut in half! I tested (that's what Netgear should have done!) with speedtest.net with these results: down: 50 Mbps Up: 20 Mbps. After downgrading (sounds ridiculous right?!) i tested (again, something the developers of Netgear should have done!) the results are: 89 Mbps down and 20 Mbps up. This is not what i expect from a respected name in the router world and hopefully these comments make them aware they need to step up and inprove their development process. Please note, i am happy with this router in general but would like to stay with the last firmware but now not able to.
Same boat here. After update mine to firmware version V1.0.9.12_1.2.23, the Internet speed has come to a crawl. My Wi-Fi keeps dropping off. My son 3DS has stop working completely, just can't connect to the Internet at all. It was able to connect to the router briefly just to get an IP and then dropped off right after. I am tempted to roll back the firmware, but too concern with the WPA2 hack. Hope that Netgear engineer will come up with a fix soon. I ditched my Linksys router to go with this Nighthawk R7000 and is very disappointed. The parental control is suck as well
Undtill a newer firmware is released, here is the known fixes/workaround to get the speeds up in this latest v.1.0.9.12xxx version:
And yes, you should do these steps, even if you have QoS disabled! ;-)
-------------------------------------------------------------------------------------------------------
Step 1. Go to QoS Setup (you'll find this option under advanced/setup/QoS Setup/)
Step 2. Put a checkmark in "enable QoS" scroll down and then click on the "Update Now" button in front of the "Automatically update performance optimization database " option. Wait for it to update.
Step 3. Remove the checkmark(important) on the "enable QoS" again and click on the green "Apply" button at the top of QoS menu.Step 4. Log-out and do a new speedtest and now (hopefully) enjoy your new faster wifi speed! ;-)
--------------------------------------------------------------------------------------
If still not work, you can try and re-setup the wifi on your phones. Meaning, deleting the wifi profiles and re-discover the wifi network and re-enter the wifi password on your phones.
Another user, have also suggested to disable the "acces control" feature, if you have it enabled and still need more speed.
Let us know if it helps! :-)
- It was suggested to me by support to default router to see if it helps. I use the DNS service and quite a few port forwarding options. If I have time in the next few days I'll try it. It's a pain to copy all settings down and to try and remember my DNS password. I'm thinking of going back to a Linksys router the web interface and parental, access controls where so much better. Has anyone tried factory resettting their router?
- This is BS! How much longer do we have to wait for Netgear to fix their f#@king mistake?!? I paid a lot of cash for this pos and it doesn't work right because of their update. When will the new update come out? Can you give us an ETA? I've got people in my household that need and rely on a fast reliable network, I work out of home. Leaving Linksys for this crap was a big mistake. I think this wait proves they don't know wtf they're doing.
- There are issues with EVERY firmware update. I am looking at other vendors for internal connecivity. Then put a DD-WRT build with VPN on the netgear.
- Or advanced tomato, seems like a nice layout, latest firmware update from November.
- This is the reply from the helpdesk from yesterday : Hello,
Thank you for contacting Netgear Support.
Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.
You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.
To downgrade your firmware, please follow these steps :
1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.
I look forward to hearing from you.
Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.
Have a great day,
Kind regards
Joeri
Netgear Level 1 Technical Support
http://support.netgear.com
