Forum Discussion
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June 2015.
As of 1.5 months ago, 2.4ghz band has been very intermittent, and at this point i was already using firmware 1.0.4.30. Rebooting the router did not do anything. I do not have any settings on the router except the ssid, password and channels.
I tried going back to firmware 1.0.4.28 and that only worked for maybe 2 days, then the disconnects started again. i have been using Wifi Analyzer app on my tablet just to see if there is a transmission signal from the router. 5ghz band has a constant transmission signal however the 2.4ghz band has an off to on time of maybe 3:1 at the best of times. This allows me to SOMETIMES connect to the router while on 2.4ghz band, but usually it will not connect. I have been forced to connect my desktop via a really long ethernet cable and older devices no longer have internet connections. I am currently still monitoring the off to on time and the worst as of yet is about 10:1. Basically the 2.4 ghz band is completely dead minus random spikes of it showing up.
I've seen a few posts with the 5ghz band issue similarly but no fix either. I used to have a wndr3700 and that worked fine until the range on the router out of nowhere and permanently dropped by about 25% causing me to buy a repeater to get coverage. Using the repeater solved the distance issue but then i had issues with connection speed (not huge but noticeable). I figured buying an R7000 would be a no brainer since its a top of the line unit and priced as such. I am very disappointed as i haven't been able to find a fix anywhere for this.
Any help would be greatly appreciated
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
425 Replies
Just to rule out any environmental type issues, could you take the R7000 to a completely different location and check out the WiFi signal there, no Internet connection would be needed?
Sorry i forgot to mention that. i had it at one end of my house and moved it to the other end of my house. no difference. also i saw on another post that someone changed security setting from aes + tkip to just aes. tried it and it made no difference. originally the router had a desktop connected to it and it fed everything in the house wireless, mostly on 2.4ghz. it currently has nothing connected to it and it is feeding some devices on 5ghz as 2.4 doesn't work.
When I say a different location, I mean totally remote e.g. take it to work or a relatives house.
There are plenty of devices available that use the 2.4GHz band and can make WiFi networks completely unusable in their presence. In that case I would still expect to see a signal from the router however I can’t be sure how utilities like WiFi analysers and their associated client devices would react (i.e. the loss of signal that you see could be the clients reaction to the same interference).
- Same problem here... 1.0.6.28 fw
- PS: I ve noticed that this issue occurs only when i set region to US, if I set region to EU 2.4ghz band works fine.
I'm having the same problem. It has been working like a champ for a couple of years and suddenly yesterday it started dropping wireless connections and losing connection with my ISP. I tried the factory reset that was suggested in another reply and then restored the settings. Now everything but the primary 2.4 GHz network is working OK. The guest 2.4 GHz network seems to be fine, so it's not an all or nothing thing for 2.4 GHz for me.. None of the devices I have can authenticate with that primary network anymore. My devices either tell me they can't connect or they tell me the password is incorrect. I tried changing the name and the password for that network but that didn't help. Anybody else seeing this variation of the problem or have any other ideas?
Has anybody tried loading the open source firmware variants of WRT? Supposedly this router supports DD-WRT and other variants. I wonder if using some WRT flavor as a firmware would be a better fix for this issue...
Why don't you try? Xvortex, Tomato, dd-wrt, etc. many choices out there. When I had R7000 I never used stock firmware.
I'm glad to find I'm not the only one with this variation of problem. I thought it was weird that the gues 2.4 ghz works but the the primary one does not. Everything can see the primary 2.4 ghz, but nothing connects to it. The 5 ghz works fine, but not all of our devices are capable of connecting to the 5 ghz. Other than that, I seem to be limited to only 8 wireless devices. I'm still trying to find a way around that one.
Edit - OK appear to have fixed it, I have something call Negear Arlo (wtf that is) anyway I disabled it & its working again
Another affected user here, upgraded firmware yesterday, now nothing can connect to the 2,4 Iphone, Andriod phones & tablets & windows PC.
Come on Netgear admit you have a problem please & issue a fix
- I tried tomato v132, it seems 2.4 ghz was fine. (but poor signal for me)
Hi myselfandi,
Please check your inbox.
Hi, Same here. After updating to new firmware (1.0.6.28_1.1.83) I have lost all connection to the 2.4 Ghz. It's a great problem because my children all have phone's that only can use that band.
I've tried to change the channel without succes.
Any sugetions?
- Try to set region to EU in wireless settings. This fix the problem for me. But yes, it's a workaround....
I am having the same issue. 5G is okay but 2.4 will not connect. Tried to change the wireless channel to EU, but the North America is grayed out and will not let me select anything else. Problem started today right after upgrading firmware to V1.0.6.28_1.1.83. Tried reverting to the previous version, but have the same problem. Need to wait for Netgear to fix the bug?
- Factory reset your router, folks.
That worked. Thank you.
Tried a factory reset, but still no internet access on 2.4g!!
More details might help here?
Does the 5Ghz work?
What are you using to try and connect at 2.4Ghz? Did it ever connect to that frequency before?
What firmware version are you using?
Did the 2.4Ghz every work before?
Does the WIRELESS tab on the Router via a browser show it enabled and if so, what boxes are checked?
What SECURITY are you using?
Does it work with NO security?
Things were working fine, but thought I would install the latest updates. Big mistake, now I have the same problem where 5G is working fine but 2.4G is not. I'll wait a week for a fix before returning the router.
ghurlebaus wrote:Things were working fine, but thought I would install the latest updates. Big mistake, now I have the same problem where 5G is working fine but 2.4G is not. I'll wait a week for a fix before returning the router.
Did you try the factory reset as I suggested two posts above?
Hi All,
1. What are the devices that cannot connect to 2.4Ghz?(Brand,model,Operating System)
2. Have you tried changing the channel to auto or assigned channel?
