NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 usb 3.0 doesn't work
Hello,
My nighthawk usb 2.0 port works fine with both my "My book external hdds", but fails for both with the usb 3.0 port.
I'm on firmware version, V1.0.5.48_1.1.79.
Both external drives work on my pc's usb 3.0 port, not the router tho.
I see some solutions that indicate a beta firmware update fixed it for some people? where can I get that? Or is there some obvious solution I'm missing. (https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-USB-ports-not-working-properly/m-p/1082512#M31738)
I read another article with a solution that says to basically check the compatibility guide, https://kb.netgear.com/18985/ReadySHARE-USB-Drives-Compatibility-List, which doesn't seem like a solution. I did check the guide and both my external hdd's are valid.
It's the latest firmware. I just ran a factory reset and then formatted the drive in NTFS. Seems to work now. Thank you.
23 Replies
Firmware 1.0.5.48_1.1.79? Isn’t that quite old? I have two R7000, both running 1.0.7.12, and I have no problem with USB 3.0 (well, except for the router’s USB LED light not being on, but that’s a different story).
There is also a never firmware version for R7000, see the sticky messages.
Hi shayaant,
You can download the firmware on the link below.
JamesGL wrote:Hi shayaant,
You can download the firmware on the link below.
https://www.netgear.com/support/product/R7000#download
Isn't it about time to change the STICKY for the old R7000 flash to this new one?
Updated router to V1.0.7.12_1.2.5, still does not work.
Is there a compatibility issue with https://www.amazon.com/Book-Desktop-External-Drive-WDBBGB0040HBK-NESN/dp/B01LQQHL4E this drive?
I think the model number is wdbbgb0040hbk
I've got 2 of those here, but NOT connected to the R7000. I will tell you I did have a problem with them initially. I have Dell XPS's. They 'choked' on the drives at boot up. Turned out the FORMAT of those particular drives are not NTFS. They are FORMATTED as ExFAT so Mac's can use them too. It is QUITE possible that the format is the problem.
My thread on this at WD if you wish to read it, https://community.wd.com/t/wd-my-book-new-4tb-dell-xps-8700-will-not-boot/184511
Hi shayaant,
What is the file format of your drive?
Use this firmware instead.
https://kb.netgear.com/000038774/R7000-Firmware-Version-1-0-8-34-North-America-Only
exFat, I tried V1.0.8.34_1.2.15, still doesn't work for either usb port.
I have a Seagate Expansion 5TB that won't recognize on the USB3 port but fine on the USB2. When will this be fixed?
Hi Shayaant,
v1.0.5.48 is not an official firmware. Below are the firmwares you can try.
https://www.netgear.com/support/product/R7000#download
Hi SalAKhan,
What is the firmware version of your router? Make sure to update it. Reset and reconfigure.
It's the latest firmware. I just ran a factory reset and then formatted the drive in NTFS. Seems to work now. Thank you.
