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R7500 Keep Dropping Connection
My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need wait about 1 to 2 minutes until the router reconnect itself. This issue happened about every hour. The home network still working, and I can access files from other computer or device through R7500. Just can't get internet access.
The firmware is the newest one.
- Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D
94 Replies
- Thanks for the comments. My comment about the prevalence of the issue is also reflected in the Comments on Amazon for the R7500, of which many reflect the same exact intermittent connection issue. Consider yourself lucky that you got a good one. :)
As for me, I've requested an RMA for it. I've already spent multiple hours troubleshooting and working around something that was working in the past and should "just work". So I will see if it's a hardware issue.Having done a second factory reset since .94 and the issue seeming even worse, I'm going to have to try to RMA.
Weirdly, my laptop running a 3x3 extreme intel wifi chipset is rock solid and my old phone was fine (oneplus one), but my playstations and nexus devices (6p, player and 9) drop a lot, as do things like printers.
- I tried the factory reset and it didn't help. So I got an RMA. Got the new router (R7500v2) and still have the same intermittent issues.
Here's where it gets weird. It seems like the modem (arris 822) and the router get out of sync with each other and when they do, the connection gets flakey and doesn't recover. What I have found works for a little bit is simply unplug the Ethernet cable from the back of the modem and plug it back in and things work for a bit until they get unstable. This same "trick" worked for both my old and new router, but is clearly not a solution since I have to do it all the time.
Also note: I also got a brand new cable modem and had service at my house to make sure everything was good from their side. Everything checked out--but I still have the same intermittent problem with the new router and the new cable modem.
There's got be something I'm missing here. Are there diagnostic logs that can be turned on that will collect additional info from the router to help troubleshoot? - I was able to capture a network trace of the issue when the modem and router stopped talking well, and when I unplugged and re plugged in the Ethernet cable. Any advice what to look for that may offer a clue?
Hi Creakydoor,
I would suggest going back to support team with this issue to further investigate since even the upgraded router has the same problem.
Just finished troubleshooting with netgear. Their response was "take the device back, it is defective." The support engineer recommended the r7000 or the r8000. Seems a lot of issues regarding the 5ghz processing on these devices. Not everyone has it, but it does appear a majority do. 1.0.0.94 firmware. Luckily I just purchased mine last week and I will be returning. I might gamble on another one as I would like the speed and the price is nice @ 149 (pricematching bestbuy to walmart).
My advice, if you want an easy setup with no hassles, don't buy this one. If you don't mind tinkering and know how to recognize if the device is faulty, go for it... great hardware for the money... if it works.
- Lucky u. Mine is also defective... i need to pay 30 euro transportation... under warranty. Or free but then i will be 1 week without router.. internet... wich is impossible for my home security...
- Guys, what troubleshooting steps did you go through with Netgear to determine they were defective? I'd love to try them myself.
I'm on my second one now (R7500 and R7500v2) and hearing lots of people saying they are defective is a bit scary. At this point, I am beginning to look for alternate uses for my R7500. It's wedge design could make for a great laptop stand.
Joking aside...has anyone tried shutting down the wireless radios completely and testing for stability of the wired network? I have a EX7000 as AP and really like the performance of the R7500 for basic NAS duties. I am going to try this setup (R7500 radios off) and report back to you all if network stability/crashes still occur. If you haven't heard from me in a few days, then my R7500 is still working without radios.
Keep you posted.
Good luck everyone, I know how frustrating this can be!
Update: Shutting off the wireless radios had no effect on the R7500 crash issue. The Router exhibited the same crash problem after roughly 8 hours of wired only use. Does this mean the router is defective/broken?
I am seeing the exact same issue with a brand new D7800. The wireless is fine, but at least once a day, sometimes two or three times the Internet will drop with both wireless channels still active and the router reboot is the only solution.
I am sending this back to Amazon without hesitation
