HelloI have bought a r7800 set up and turned on and I can't connect using said WiFi password.Did factory reset still can't connect. And sometimes power led goes solid orange

userlee1983 wrote:As above I've tried it. Laptop only and router and it won't load the guiBefore your toss it in the recycle bin, you could try the 30-30-30 reset. It is something you can look up with a browser search.

Attempting to troubleshoot/configure a wireless router with a mobile device over Wi-Fi is a crap-shoot at best. Otherwise it is just like the situation where you find yourself now. Recommend you turn off the phones and put them in the other room. Borrow the old laptop. Use an Ethernet cable to connect direct to the ONT, boot the computer and confirm whether or not you have internet service. If not, you have to resolve that first. If you do, connect the router in between the ONT and the computer, boot the router and then boot the computer. Look at the LED indicators on the router, do you have internet service?

Won't connect either by ethernet cable either. Won't connect via the link to the router given in the instruction manual.Any ideas

Need to connect to gui to change settings for sky internet option61.

userlee1983 wrote:HelloI have bought a r7800 set up and turned on and I can't connect using said WiFi password.Did factory reset still can't connect. And sometimes power led goes solid orangeIs your R7800 new or previously owned? What is the brand name and model number of the upstream modem/ONT your R7800 is connected to?

r7800 cannot connect | NETGEAR Communities

37 Replies

userlee1983
Aspirant
Dec 19, 2022
Won't connect either by ethernet cable either. Won't connect via the link to the router given in the instruction manual.

Any ideas
- userlee1983
  Aspirant
  Dec 19, 2022
  Need to connect to gui to change settings for sky internet option61.
Kitsap
Master
Dec 19, 2022
userlee1983 wrote:
Hello

I have bought a r7800 set up and turned on and I can't connect using said WiFi password.

Did factory reset still can't connect. And sometimes power led goes solid orange
Is your R7800 new or previously owned?

What is the brand name and model number of the upstream modem/ONT your R7800 is connected to?
- userlee1983
  Aspirant
  Dec 20, 2022
  Second hand. Connected to a bt openreach ont. Not sure on model number
  - Kitsap
    Master
    Dec 20, 2022
    userlee1983 wrote:
    Second hand. Connected to a bt openreach ont. Not sure on model number
    Need to make certain the firmware default reset was successful. Firmware default reset is a two handed operation. With the router powered on, you hold the device with one hand and use a toothpick to press and hold in the reset button on the back. Hold the button in until the LEDs start to blink, then release it. The router will then boot. The reset button is recessed inside the case. When the firmware default reset is successful, the router will broadcast Wi-Fi on the default SSIDs listed on the label. The default password is also listed on the label.
    
    The model number of the ONT would be very helpful to determine if it is a terminal only or a combination device with a router and Wi-Fi. Does the ONT have more than one Ethernet output port?
michaelkenward
Guru - Experienced User
Dec 20, 2022
userlee1983 wrote:

And sometimes power led goes solid orange

That's worrying. What does it look like now?

Could be a sign that the firmware is playing up.

If you can get into the thing, it might be worth reflashing the firmware.

The next step would be to throw TFTP at it.

How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support

Kitsap has covered just about everything else you are likely to come across.

Does this get you anywhere?

http://routerlogin.com/debug.htm
- userlee1983
  Aspirant
  Dec 20, 2022
  I think the problem lies within not being able to connect at all.
  
  Once I enter the WiFi password it just hangs on connecting.
  
  When I click on information it says connect awaiting IP address and that's as far as it gets it never ever connects and says connected to the SSID
  
  And on ethernet it just says not connection.
  - michaelkenward
    Guru - Experienced User
    Dec 20, 2022
    userlee1983 wrote:
    
    And on ethernet it just says not connection.
    
    There can be various reasons for that.
    
    What says "not connection"? What is the exact message?
    
    From what? A PC? Windows?
    
    And the colour of that power LED?
    
    userlee1983 wrote:
    
    Once I enter the WiFi password it just hangs on connecting.
    
    When I click on information it says connect awaiting IP address and that's as far as it gets it never ever connects and says connected to the SSID
    
    Connecting from what wifi client and with what? A browser? An app?
    
    Troubleshooting needs these things is a systematic and methodical approach, taking one step at a time in the right order.

Forum Discussion

r7800 cannot connect