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Forum Discussion
Solved
Setup/software Upgrade
I was given a R7000 router by my sister. It was set up previously by "the cable guy." My sister never did anything with it except connect to WiFi. She never registered it with NETGEAR or set up the Nighthawk app to adjust anything with her phone.
I would like to set up the app and use the parental controls. The problem is that I can't access the router's controls through the Nighthawk app. It won't accept the default "admin" and "password" entries to get access. I've reset the router several times. It doesn't help. I can't reset the password because it won't accept the router serial number when I go to the "forgot password" page. I have tried the setup from both a Mac and a PC.
Has anyone else experienced something like this.
Bhmartin wrote:
I tried entering http://192.168.1.1 . I just got a message that said the server timed out. I also tried the reset. No luck there, either. Thanks for the suggestions.When you try the reset method, push and hold for 7-10 seconds while powered on. The lights should flash or change. that'll indicate a successful reset.
12 Replies
What happens when you go with a browser to http://192.168.1.1 ? Can you login then? If not, push the Reset hole at the back of the router while it's on with a paper clip and wait until LEDs flash, then release and try the address again
- I tried entering http://192.168.1.1 . I just got a message that said the server timed out. I also tried the reset. No luck there, either. Thanks for the suggestions.
Bhmartin wrote:
I tried entering http://192.168.1.1 . I just got a message that said the server timed out. I also tried the reset. No luck there, either. Thanks for the suggestions.When you try the reset method, push and hold for 7-10 seconds while powered on. The lights should flash or change. that'll indicate a successful reset.
Im experincing the same thing. I called Netgear but they want me to buy extended support for $89 in order for them to help me. I had the nighthawlk for a yeear now. Im frustrated, everytime I browse it blocks me.
Like microchip8 said, factory reset the device. who knows what the "cable guy" setup on the router and this way you can customize it yourself.
In terms of Netgear support, it is free for 90 days. After that you can use the warranty for a year but if you'd like support is it a pay option. But that's what the community is here for, to help others out.
If you try the factory reset method and you're having problems with setup, just let us know and we'll be happy to help out.
Here's your support site with manuals, firmware, and install guides.
emy1978 wrote:
Im experincing the same thing. I called Netgear but they want me to buy extended support for $89 in order for them to help me. I had the nighthawlk for a yeear now. Im frustrated, everytime I browse it blocks me.
Netgear does not do paid-for support.
If you called a number you found on the Internet, it wasn't Netgear.
> you need to be connected with a cable to the router so it can get an
> IP address for the computer. [...]Nonsense. Visit http://netgear.com/support , put in the model
number, and look for Documentation. Get the User Manual. Look for
"Connect to the Network" and, in particular, "WiFi Connection".
