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love_cisco's avatar
love_cisco
Tutor
Jun 03, 2017
Solved

unable to setup parental controls via netgear genie

Hi,

I just bought the nighthawk R8000 route and want to setup the parental controls via netgear genie. But it stopped at the checing router firmware page.

 

I can access my R8000 via web page. here is my R8000 information

 

Nighthawk X6 R8000
Firmware Version
V1.0.3.46_1.1.32

Netgear genie
Version 2.4.38

 

Anyone has the same problem?

 

Clipboard01.jpg

 

Features
  • love_cisco's avatar
    love_cisco
    Jun 06, 2017

    Hi,

    I got it working now after power reset the netgear route.

    thanks

13 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jun 05, 2017

    Welcome to the community, love_cisco

     

    I do not encounter any problem.

    Make sure that your computer is connected to the NETGEAR router.

    If it persists, reset and reconfigure the router.

     

    • love_cisco's avatar
      love_cisco
      Tutor
      Jun 06, 2017

      Hi,

      I got it working now after power reset the netgear route.

      thanks

    • NILSUE's avatar
      NILSUE
      Aspirant
      Jul 01, 2017

      does it have to be connect via cable ot wifi? I have the same problem that it comes with the error cannot connect to the internet when i am connected to the internet and also to the router via internet and Geine.

       

       

  • JaiderGator's avatar
    JaiderGator
    Aspirant
    Jun 28, 2017
    I have tried reflashing the unit and it still the same. Tries downgrading as well and the unit still showed V1.0.3.46_1.1.32 as the version, it does not downgrade.
    There are many posts online about this same problem.
    Just purchased this unit less than a week ago.
    Do you have any other suggestions?
    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Jun 29, 2017

      How about if you access the Parental Control settings on this site?

      Once you have set the settings, check if the settings are 

      • JaiderGator's avatar
        JaiderGator
        Aspirant
        Jul 01, 2017

        Hi ElaineM,

         

        You need to use the Genie in order to "turn on" parental controls.  The site you provided is to adjust the settings and the level of control.

         

        Looks to me that this firmware has a bug.  Any ohter suggestions?

  • NILSUE's avatar
    NILSUE
    Aspirant
    Jul 04, 2017
    Thanks DexterJB

    Yes the problem persist with any computer or smartphone. I have Uninstaller deleted the downloaded file then downloaded it and installed it about 3 times on different machines. Nothing works. I also plugged in the lan cable directly to the night Hawke and still the same issue.

    This is very frustrating as I have spent a lot on one of the state of the art machine and can't get the basic thing working to keep my kids safe.

    Will really appreciate if you can provide and solution ASAP.

    Regards
    Nilsue