NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Email logs
New poster so bear with me.
Just upgraded from an old D6400 to a brand new RS300. On the D6400 I could regularly email logs but on the RS300 I can't find the option. All on-line advise says the option to set iu up should be in Avvanced, Security, the next option following Schedule. I don't have that option, I'm now wondering if it 'appears' after setting an option that hasn't yet been set.
Thanks for any advice................
13 Replies
I believe NG may have removed that feature from newer generation routers. May not have need used a lot by the population thus NG cut it from being seen in the UI.
That's a shame as I found it useful, thanks for your reply..........
Page 65 of the User Manual (July, 2025) indicates the email option should be available.
https://www.downloads.netgear.com/files/GDC/RS300/RS300_RS280_UM_EN.pdf
None of the firmware release notes mention removing the feature.
If the RS300 is less than 90 days old, you can contact Netgear Support and ask them, "Why is the User Manual showing me a feature that does not exist?"
Thanks for your reply.
The box is less than a day old so will contact Netgear Support in the morning asking your question.
Will post any replies.
I posted the exact same message to Netgear Support and recieved the following reply :
"We appreciate the details you have provided regarding your upgrade from the D6400 to the RS300 router.
However, we are unable to fully understand the concern you have described. Could you please provide additional details about the issue and what you are trying to achieve?"
In addition the reply continues :
Additionally, if possible, please share:
- A screenshot of the page where you are looking for the option.
- Any screenshot or documentation that references the feature you are trying to access.
- The current firmware version of your RS300 router.
Once we receive the requested information and screenshots, we will review the details and assist you further.
So on your RS300, you do not see any email configuration under Advanced tab/Security/Email?
How sad. The only previous conversation in the Forum about emailing logs on RS routers was this one from July:
RS100 Email Logs | NETGEAR Communities
Speculation from Community members, but no mention of Netgear providing clarification. That leaves us to wonder. Perhaps:
- The User Manual is correct. The feature should exist, but the firmware is faulty.
- The User Manual is not correct. The feature has been removed (or was never there).
