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Forum Discussion
Email logs
New poster so bear with me.
Just upgraded from an old D6400 to a brand new RS300. On the D6400 I could regularly email logs but on the RS300 I can't find the option. All on-line advise says the option to set iu up should be in Avvanced, Security, the next option following Schedule. I don't have that option, I'm now wondering if it 'appears' after setting an option that hasn't yet been set.
Thanks for any advice................
24 Replies
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I believe NG may have removed that feature from newer generation routers. May not have need used a lot by the population thus NG cut it from being seen in the UI.
That's a shame as I found it useful, thanks for your reply..........
Thanks for your reply.
The box is less than a day old so will contact Netgear Support in the morning asking your question.
Will post any replies.
I posted the exact same message to Netgear Support and recieved the following reply :
"We appreciate the details you have provided regarding your upgrade from the D6400 to the RS300 router.
However, we are unable to fully understand the concern you have described. Could you please provide additional details about the issue and what you are trying to achieve?"
In addition the reply continues :
Additionally, if possible, please share:
- A screenshot of the page where you are looking for the option.
- Any screenshot or documentation that references the feature you are trying to access.
- The current firmware version of your RS300 router.
Once we receive the requested information and screenshots, we will review the details and assist you further.
So on your RS300, you do not see any email configuration under Advanced tab/Security/Email?
Thanks for your comments and the link, makes interesting reading.
The reply from Netgear Support looks automatic so I'll wait for a human response...........
So on your RS300, you do not see any email configuration under Advanced tab/Security/Email?
Fraid not :
My D6400 had the option so I've an idea what to look for
Just checked my RS280. Under "Advanced" -> "Security" I DO HAVE the Email option.
Interesting they look very similar machines, can you confirm firmware version V1.2.7.2
OK thanks for confirming.
I just checked my RS600 and it's got Email options there. Will ask about this on the RS300.Thanks, all help appreciated....
Thanks, I did reply straight away to the message giving the details I was asked for.
Thanks, It was only the RS300 and RS280 I was comparing as they look very similar routers.
Not sure where to look next, hoping the menu system is dynamic based on something I've set or not set up.
You may want to check whether the RS300 has the latest firmware installed, as the interface and available options can vary by firmware version. If the Email Logs option is missing under Advanced > Security, it may also be restricted or moved in the newer firmware. Checking the official RS300 manual or support page for your exact firmware version should confirm where the setting is located.
Thanks,
I've jiust been informed by FURRYe38 that the UK region "Seems to have cyber security policies in place that caused NG to remove Email logs from the FW , therefore no matter which firmware version I use or which manual I read the option is not going to be available. Still there on my D6400 though............
