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Forum Discussion
after migration no access to readycloud shares for non-admin users
I have completed upgrade of user accounts to mynetgear accounts, firmware on RN104, new readycloud app version, and NAS server migration to mynetgear admin account on 2 different RN104 netgear boxes.
When we go to readycloud.netgear.com with the admin account for the box, we are able to browse the shares located on the box and use the ReadyCloud app to sync shares from pc. Everything works.
However, when a user that is _not_ the admin account for the NAS server logs on to readycloud.netgear.com via browser, the user sees the Nas server icon but no shares - none of the shared folders that user has been granted access to show up. Likewise, for the non-admin account the readycloud PC app fails to connect to the NAS server - sees "offline".
This is a little confusing because I support 2 different NAS boxes, and we have 3 main accounts. Both NAS boxes are RN104, and both display the _exact_ same behavior.
Account 1 is admin on NAS1 and can use readycloud.netgear.com via browser and readycloud app just fine, but only on box NAS1.
Account 2 is admin on NAS2 and can use readycloud.netgear.com via browser and readycloud app just fine, but only on box NAS2. Even tho this account is granted access to shares on NAS1 box they do not show up in the readycloud.netgear.com web page and the readycloud app shows NAS1 to be offline. NAS2 works fine for this user.
Account 3 is granted share access to specific file shares on box NAS1 and NAS2. This account is not able to use readycloud.netgear.com web site or readycloud app to access _either_ NAS server. Readycloud.netgear.com does not show any shares for the 2 NAS boxes, and the readycloud app shows both to be offline. This account is normally in the same network as NAS2, and can access the shares on NAS2 via SMB and the local network just fine.
In the migration process on both NAS boxes I used the "leave" and "join" buttons on the Cloud Tab under the readycloud icon, primarily because I was looking at a netgear-supplied instruction that told me I needed to. I re-added share access to the file shares in question after joining / migrating, and the users all accepted the e-mail invitations that were sent as part of the rejoin process.
33 Replies
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- Unfortunately they were created after.
Hello ECPCRepair,
So, after FW update to 6.5.0 you created these users? If that is the case they do not have home/personal shares to backup. Can you try removing these users from ReadyNAS through ReadyCloud portal then re-add one. After adding, logout as the main ReadyCloud account. Make sure to always check the inbox of the email address you invited as you need click the link from the message ReadyCloud sent to confirm the invitation. It will not load the shares nor show the ReadyNAS when you log in the user without confirming the invite first.
Regards,
I appreciate the quick response. Yes, they were created after the update. I removed a user using the admin account on readycloud.netgear.com, I logged out, I logged back in as admin and re-added user and logged out. I clicked the link emailed to the user and it said it received information from the server, and then invitation is confirmed, I clicked OK and nothing I get the same screen that I posted before.
Now there are only some users are needing to use readycloud. There are a total of 9 users that have access to the NAS at the office only 4 need access remotely. Every user at the office has a home folder, is that different than readycloud users?
Can anyone PM me one of the e-mails with the .org in there so I can look at something here?
- Hi Bell98,
Try creating the new profile with a .com email..looks like it's working for me..I'll update u tomorrowHi
I've successfully setup two new user accounts which never had ReadyCloud user names so did not require migration or binding and they login and see shares without any problem. It looks as if my daughter's Netgear account is now useless and she'll need to use one of the accounts I've made that work. I'm convinced migration is at fault as it worked perfectly before.
I only have .com email accounts so can't help with the .org problem
Just as a point of information, the second account I set up, I tried creating a Netgear account, received the confirmation email with the link, only to find on clicking the link I get a "Confirmation email is invalid. You might have requested a new confirmation which invalidates the original." - no I hadn't. What seems simplest to generate a new user account is log into the admin ReadyCloud account and share a folder to your new user's email. That link does work.
Hello again,
OK i tried with two gmails and both are working good. Dont know why .org ones dont work..
When you migrated to a NETGEAR account, did you confirm the new account as per the email you were sent?
Have you contacted support?
Yes, I confirmed the migrated account. I will create a support case this morning.
Hello GreggSmithtx,
Welcome to community!
Can you also make sure the user is entering his/her myNetgear account when logging in which is in an email address format? Please try removing one of the NAS from the network and see if that gets the same problem, the idea is to eliminate the possibility of the 2 NAS conflicting with each other when both are running 6.5.0 FW.
Regards,
I can confirm I am entering the mynetgear account in email address format. The NAS devices are actually in 2 different geographic locations on 2 different networks, so I don't think they could be conflicting with each other.
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