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Forum Discussion
Cannot connect to ReadyCloud
I think i have tried everything and cannot connect to ReadyCloud,
- Changed DNS to 8.8.8.8
- Disable IP 6
- made sure UPnP is enable
- All APPS appeare in Cloud tab, Amazon, goodle Drive, Azure, OneDrive Ect..
- Internet Available and Services Available are check in the Cloud Tab
- Checked users account to insure i can login @ http://readycloud.netgear.com
All i get is is a message - below Ready when i try to connect (ready Cloud 24002000011)
Anyone know how to get aroudn this?
7 Replies
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Hi ylafont,
Please try disabling the antivirus on the NAS and check if you will be able to join the NAS to Readycloud. If it is still the same, please download the system logs of the NAS and then do an OS re-install.
Regards,
JohnCM_S
NETGEAR Community TeamAnti-Virus is not enabled on the NAS, this is also fresh install of the OS, and Firmware(6.9.2).
Out of nowhere the NAS reported ERR: No drives available on boot up a few days ago, which i cannot comprehend. After swapping drives back and forth, removing the MBR from the drives and updating the firmware. I have manage to get it back up and running. These are all new 6TB drives (WD reds). The cost is however, all data lost. luckily - this is a back up NAS! Now the scary thing is on reboot, it happen again. (hoping and praying it is stable now)
Logs are here
Thank you for the assistance.
New logs link
Hi ylafont,
Thank you for providing the logs. Please do not post your logs publicly. You may just PM the logs next time. I have remove the download link.
We will review first the logs and provide you a feedback once we are done.
Regards,
JohnCM_S
NETGEAR Community TeamI am not able to log in either. Goes to site ok but just keeps loading and doesn't change. I think it is down.
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