Can't access certain folders on RN 104 via ReadyCloud

Hello,

I've been pulling my hair trying to find out what happened to my RN104 but so far I haven't gotten the solution I've been searching for so I thought I would post here to see if anyone can help me. I've been able to access the RN104 with the administrative credentials but when my friends try to get access to a certain folder, they can't seem to see anything. Thumbnails won't pop up, previews won't show, and the worst part of it is when they try to download the file, they get an error saying that the file is either corrupt or too large when the file is only 1.0MB in size.

I have full access and have had no problems with it. They have also tried using different browers (Chrome, Firefox, IE) but the same thing happens. We are at our wits end trying to figure out what is wrong. The only thing I can think of is updating to the new firmware because before then, everything was working. Now I have two people who can get to the folder, but when they try to download a file (picture) Windows Photo Viewer can't even display it.

The way that they are accessing the file is via the shared web link I provided them and I checked if it was because the number of access I gave them was up but they still have over 700 times they can access the folder using that link. Any help you can provide would be greatly appreaciated. I have tried turning off and on the RN104 and I have already migrated to MyNetgear so that can't be the issue.

Thank you.