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Forum Discussion
cant see any readynas devices after readycloud downgrade
i have upgraded all my devices to 6.5.0 and "upgraded" my readycloud now none of my devices show up in the readycloud. i have contacted support and as per usually they are there helpful selves. they keep pointinmg me to blind links, unrelated articles etc.
at present point, i have two options
1) factory reset all the boxes, we are talking four 314, two 316 and one 312. i have another four 316's, 314 that i support which will need the same treatment.
2) give up on readycloud, it does very little anyway, gave up with support trying to get replicate to work, remote access was pretty ugly.
has anybody got a link to
1) proper documentation to the upgrade
2) how to reregister the nas boxes in the new upgrade
I am sick of dealing with netgear support and being told "we dont offer phone, email or chat support after the 90 day warranty is up", I have this in writting. Can somebody suggest a NAS box with better support?
Thanks.
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iain_nz wrote:
I am sick of dealing with netgear support and being told "we dont offer phone, email or chat support after the 90 day warranty is up", I have this in writting.
If you purchased your business class ReadyNAS (i.e. 300 series and up) unit from June 1, 2014 to May 31, 2016 then you would have lifetime chat support (this would cover email and online chat, but not phone support). If you purchased the unit a long time after it was manufactured then support may request PoP (i.e. the invoice) to verify the support entitlement. Note that lifetime chat support doesn't include data recovery.
If support questions lifetime chat you can refer them to this: http://kb.netgear.com/app/answers/detail/a_id/26066/~/readynas-support-and-warranty
If you message me the case number I can verify that they have reviewed the support entitlement correctly.
The FAQ Brian referred to is the link support should have provided you. If you need help with any of the steps described in that article or get stuck anywhere let us know.- The units where purchased pre 2014 and I was told no phone, email or chat support. The units where still in the advertised five year warranty. I provided the proof of purchase but have still denied warranty and support cover on multiple occasions via phone, chat and email support.
iain_nz wrote:
The units where purchased pre 2014 and I was told no phone, email or chat support. The units where still in the advertised five year warranty. I provided the proof of purchase but have still denied warranty and support cover on multiple occasions via phone, chat and email support.There is still the option to purchase OnCall support contracts (you can do this online or over the phone). You may also be able to enquire about purchasing per incident support.
When you purchased there was 90 days of basic support included from the date of purchase. Which is common for I.T. products.
Support can do a basic hardware check if you contact us about a hardware issue for products still covered by a lifetime hardware warranty. However the problem you are currently facing is not a hardware issue.You can seek help on the community rather than using support.
The FAQ Brian linked to has had some updates. You may wish to have another look at that. Note before trying the suggestion to try leaving ReadyCLOUD and rejoining it, backup your data, especially the data in home shares for ReadyCLOUD users. When you leave ReadyCLOUD the home shares for all ReadyCLOUD users are deleted.
You should verify under the Cloud tab that your NAS is connected to your new NETGEAR account.Can you send in your logs (see the Sending Logs link in my sig)?
- I gave up, I will look at a replacement qnap or synology box. Any suggestions would be appreciated.
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