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Forum Discussion
ReadyCloud connect problem after Netgear takes control
Hi I had several problems with 6.2.2. and 6.2.3 betas and on 2 occasions the Netgear helpline took control of my RN312. After both distant controls, I lost my connection to ReadyCloud. I had to ca...
rovingmedic wrote: BTW, I always used the same NAS name (different from the default name that includes part of the MAC address). My NAS name was never changed after tech support interventions unless I reset the NAS to factory default (delete all data and reset all settings).
My NAS has a static IP and it has not changed.
I'm not talking about the NAS name but Device ID. The NAS name can be changed and is what is seen on the LAN and on the cloud. The Device ID is an internal unique identification that we cannot change (and I think is used for the readycloud to identify the exacte NAS). You can see the Device ID in the Cloud page Settings of ReadyNAS remote.
Robby
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