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Forum Discussion
ReadyCloud connect problem after Netgear takes control
Hi I had several problems with 6.2.2. and 6.2.3 betas and on 2 occasions the Netgear helpline took control of my RN312. After both distant controls, I lost my connection to ReadyCloud. I had to ca...
@rovingmedic
Hi,
When you previously used a static IP and then switch the device back to obtain an IP via DHCP, the DNS setting sometimes remains set to static. However, in the same process the actual DNS entry is cleared. This is the real cause of the problem, as a functioning DNS access is needed for ReadyCLOUD to work.
So, reconfiguring the DNS settings should correct ReadyCLOUD access problems.
Bye,
Eskender
rovingmedic wrote: When I put it in tech support mode it booted with a DCHP IP. This is different from the static IP. This broke the ReadyCLOUD link..
Hi,
When you previously used a static IP and then switch the device back to obtain an IP via DHCP, the DNS setting sometimes remains set to static. However, in the same process the actual DNS entry is cleared. This is the real cause of the problem, as a functioning DNS access is needed for ReadyCLOUD to work.
So, reconfiguring the DNS settings should correct ReadyCLOUD access problems.
Bye,
Eskender
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