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Forum Discussion
ReadyCLOUD off line
Hello, I have two Readynas 104 - one is working great - the other is show greyed out button on just the readycloud which will not turn off or on, also is not show ticks above showning internet or services, it is configured the same as the other readynas but diffrent IP addresses and names so I havent got a clue - both have been upgraded at the same time and are running firmware 6.6.0.
Help Please.
Thank you
Neil
17 Replies
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Do both use static addresses? If so, check the DNS servers configured for unconnected unit.
Thanks Stephen, both units area static ip, and both units are configured the same - I have tried 8.8.8.8 and 8.8.8.4 and the ip of the router for the DNS
The secondary Google DNS server is 8.8.4.4 not 8.8.8.4.
Can you send in the logs from both devices (see the Sending Logs link in my sig)?
Please specify which is for the unit that is working fine and which isn't.
after the update my device when offline as well. it works on the web portal but not the windows app.
For the Windows/Mac ReadyCLOUD "Offline" issue, it was caused by an incorrectly-published new version.
We corrected it but the downloaded file during that period would continue to expose this issue.
The solution is to remove this file on your computer.
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exeThen, please uninstall the currently-installed version, and go to http://readycloud.netgear.com to download the right version. It won't prompt to update anymore.
Thank you all and sorry for the inconvenience this might have brought to you.
Sorry still not working on the readycloud toggle switch its still will not switch on or off and the join toggle switch is the same I can only click ready cloud or settings, so it takes me around in a circle.
any help please
Ta
Neil
- Hi looks like I am going to factory resore 😶 I hope that does it
Hello neilvranch,
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