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Forum Discussion
Readycloud Online - VPN Disconnected
Hello,
I have a Readynas 312 (Firmware: 6.10.4) which has been part of readycloud for about 5 yers, every now and then a user reports the Online - VPN disconected message and normaly I just remote in and reboot it to resolve.
Tonight a reboot isnt fixing it.
I have also tried uninstalling ReadyCloud from my PC and reinstalling which amde no difference (Ver 1.20)
I have tried disabling Ready cloud and re enabling - this doesnt help.
Logs make it look like something is up as attached.
So far as I can tell, same error all day today but each entry has a different user against it, full log attached but one line below for info.
Mar 02 21:37:01 LMC-Fileserver rcbrokerd[7005]: ERROR:handler.cpp:1351: ERROR [syscmd:AddRemoteUserHandler] :AddRemoteUser GRCM-336-37y9sueloug failed with code=-1
NIC has a fixed IP V4 and uses Google DNS servers 8.8.8.8 & 8.8.4.4 IPv6 disabled.
Thanks
- Its been about two days since this began and still no luck resolving, just re posting to correct forum as accidently posted to the wrong place :-)
24 Replies
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Forgot to attach the logs! Had to attach it as a PDF for some reason, wont let me do it as a text file...
I have also tried leaving ready cloud and re joining with the same managment email address and a new managment email address. both result in the same result - Online - VPN disconected status, and this is with the encryption tick box on or off.
Welcome to the Community!
Have you tried accessing the NAS thru the ReadyCloud Portal? or using another PC to test the ReadyCloud App?
If you have been working with it before and suddenly experienced the issue, try to check if there have been changes on your Network settings or security as it can affect the connection but if it is not happening on other workstations then the issue might be isolated on that one PC you are using
My organization uses ReadyCloud as well.Starting today, Wes Mar 10 2021, I recieved reports that it was connecting with the "Online (VPN disconnected)" . All users are working from home. The ReadyNAS is prorply functioning, accessible locally in the office. I've uninstalled and reinstalled, same errors. The NAS is running 6.10.4 hotfix 1, and has been up for 2 days, 13 hrs. I rebooted on Sunday as some were complaining that it was sluggish. At that point, it had been up for 77 days, and was fine on Monday and Tuesday. No new firmware upgrades lately. No changes to the setup, no new users, no new shares, nothing.
As I can see that the ReadyNAS itself if fine, and that multiple users, in mutiple locations, can't log in, I presume that this is something on the Netgear side of the equation. I am willing and able to assist in troubleshooting if anyone at Netgear would like more/better/differnt information than I have provided here.
Thanks in advance for any assistance available.
Hi
Still not resolved for me yet, but its now with developers who are looking into it. Appears to be a VPN issue.
As soon as they resolve I'll let you know but looks like there are no steps we can take aside from the ones I mentioned in my first post to try and resolve ourselves.
Any updates on this? My users are still not able to connect via ReadyCloud. It fluctuates between "VPN Disconnected" and "Offline"
Our antivirus stopped updating and now today all of our APP VPNs stopped working. Nothing has changed on our end...What's going on Netgear?
Hi all,
We have been using the ReadyCloud App for VPN access now for over 6 years without problems. Last week we also got the "VPN Disconnected" issue. We have several ReadyNAS models, and all show the same error. Rebooting, leaving and joining ReadyCloud etc. does not help. This has happened a two times over the years, and both times the issue was a Netgear server which needed fixing. Does anyone else have the VPN Disconnected issue right now? Since everything was working and we got this issue without changing anything (no new firmware, changes to network infrastructure etc) I really think the issue is on Netgears' side. How would we go about creating a support ticket for this? We do not have a support contract at the moment, but there must be some way to contact Netgear, or?
Very annoying issue and extremely disruptive to our company. If this issue persists we will have to look for a more stable system.
/Christer
I have the same issuee cant log in to admin page remotly, cant access hdd remotley VPN disconnected
Ready cloud dosent work with Apple Osx !
everything is ok while on same remote network on Windows Laptop.
I cant imagen people buying Netgear if they deal with this major problem in manner they do.
How thye want to compeat with synology?
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