Hello, I got a new ReadyNAS 102 2-Bay, Diskless RN10200 out of the box yesterday (and put in a third party HDD). So far everything seems is working fine except I am having problems with ReadyCloud. I am running the newest firmware 6.0.4Readycloud is refusing to discover the ReadyNAS. When I am going through the setup process and I try to discover the device, it prompts me to press the Backup or OK button on the front of the ReadyNAS. However, when I do this, it fails and tells me to try again. If I take no action, after three minutes it fails and tells me I did not press the button within three minutes and need to try again. When I do press the Backup button, it fails immediately and gives this same message (even if it's still less than three minutes). I've tried pressing the Backup button once, holding it for 15 seconds, holding it before I click discover, etc. I have rebooted my computer and also rebooted and unplugged the ReadyNAS and tried again with the exact same results. I tried again throughout the day in case it was some kind of problem with the Readycloud service itself that might have later been corrected, but I continuously get the same result. Obviously it won't allow me do anything else with ReadyCloud, because it says I don't have a registered device because it won't let me discover it. So far I have not seen anyone else raise this specific issue. I believe this might be a problem with ReadyCloud more than a problem with the ReadyNAS hardware itself. Everything on the ReadyNAS remains lit and doesn't seem to have an issue on the device itself.Does the browser I'm using matter at all? Is there going to be a new firmware update that corrects this issue?Please help.

Might be worth trying another browser, what are you using now? The GUI on the NAS itself seems to have issues with IE10. Try Chrome?Do you have a run of the mill router, or something more fancy? I think ReadyCLOUD uses ReadyNAS Remote to connect, if there are picky firewalls, that will likely fail.ReadyNAS OS 6.0.5 is promised soon, with a large amount of bug fixes. That may address something for this.

Hello, thanks for responding.I have tried on IE, Chrome and Firefox and all give identical results.I have downloaded the new firmware 6.0.5 and it is still giving me the same result. The only difference now is that when I try to discover the device, it fails immediately after about 3 seconds whether I press the button or not. I'm using an Actiontec PK5000 modem that is pretty basic and I'm pretty sure there are no major firewalls enabled.Does anyone have any ideas?

Discover isn't working for me either (though I haven't tried the hint to press the backup button). Manage, Access, and Browse all do work though. I don't recall exactly how I got started - though I think I created my ReadyCloud account, and then enabled the ReadyCloud service on the RN102 (entering my Readycloud credentials in settings). Could be that the ReadyCloud account is identical to the ReadyNAS Remote account (I did this a while ago)

TNIS79 wrote:Hello, thanks for responding.I have tried on IE, Chrome and Firefox and all give identical results.I have downloaded the new firmware 6.0.5 and it is still giving me the same result. The only difference now is that when I try to discover the device, it fails immediately after about 3 seconds whether I press the button or not. I'm using an Actiontec PK5000 modem that is pretty basic and I'm pretty sure there are no major firewalls enabled.Does anyone have any ideas?Hi~You can just go to the admin page Cloud->Cloud Services, tick ReadyCloud. Enter your cloud account. It's the same as register from cloud wizard.And for discovery behavior, it's like this:1. After factory default , before go to admin page, you can discover your NAS box in cloud portal.2. If you go through the local setup wizard or just cancel it(after factory default, launch https://your_nas_ip will go to local setup wizard first), you cannot discover your box in cloud portal then.3. Now you can press the backup button in the front panel of your RN102/104/312/314 for 5 seconds, and for RN316/516 you can just press up or down button of the touch pad to find a option for turning on discovery. Then you can discover your box in cloud portal.4. If you're already registered into cloud, even you re-turn on discovery, your box cannot be listed in cloud portal discovery page unless you enter the SN and search it. But this one hasn't in the released cloud portal yet. We will update the cloud portal later.

Hi~You can just go to the admin page Cloud->Cloud Services, tick ReadyCloud. Enter your cloud account. It's the same as register from cloud wizard.And for discovery behavior, it's like this:1. After factory default , before go to admin page, you can discover your NAS box in cloud portal.2. If you go through the local setup wizard or just cancel it(after factory default, launch https://your_nas_ip will go to local setup wizard first), you cannot discover your box in cloud portal then.3. Now you can press the backup button in the front panel of your RN102/104/312/314 for 5 seconds, and for RN316/516 you can just press up or down button of the touch pad to find a option for turning on discovery. Then you can discover your box in cloud portal.4. If you're already registered into cloud, even you re-turn on discovery, your box cannot be listed in cloud portal discovery page unless you enter the SN and search it. But this one hasn't in the released cloud portal yet. We will update the cloud portal later.Having the same problem - had managed to register my RN102 in ReadyCloud initially but later removed access. Was trying it out again but it's not detecting my NAS. Also, the serial number search isn't working either. Any ideas?

ReadyCloud won't discover new ReadyNAS 102

31 Replies

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Nhellie
Virtuoso
Feb 11, 2015
Shaw,

try forwarding port 6300 to your NAS' IP..
_shaw
Aspirant
Feb 13, 2015
Hi. Not quite sure what you mean. I have no port filtering on my switch between Windows or Macintosh PC's and my ReadyNAS.
_shaw
Aspirant
Feb 13, 2015
I usually use port forwarding on a firewall. Ah! Is there some incoming port filtering set up on the ReadyNAS?
Nhellie
Virtuoso
Feb 13, 2015
What I mean is forward port 6300 to the IP of the NAS.
StephenB
Guru - Experienced User
Feb 14, 2015
Nhellie wrote:
What I mean is forward port 6300 to the IP of the NAS.
that is, forward port 6300 in the firewall to the NAS.
_shaw
Aspirant
Feb 14, 2015
Hi - thanks for clarifying. To be clear. I have my NAS set up on a typical domestic arrangement with a small (netgear) switch between several wired computers. This is unmanaged with no firewalling. The gateway to internet services is a small (netgear) DSL router which is using NAT to bridge between a public IP and my private network which I have set up (since installing this NAS) to have no firewall rules set and no port filtering. I have created a service "ReadyNAS on TCP Port 6300" and opened it explicitly for the NAS IP Incoming and Outcoming and restarted everything.

From a PC on the same segment. Admin webpage loads fine - go to cloud tab, switch on readycloud circling timer (about 20 seconds) then it reports "Services Offline". Back open a tab on the browser (in this case chromium portable) login to my account at readycloud.netgear.com which reports I have no registered devices (because I deleted my RN102 when it was not connecting) now click on discover. Nothing. Press the backup button on the NAS for 5 seconds. Nothing. Enter my serial number in the form shown on the Admin Page. Nothing.

Port scan on TCP 6300 shows its open.

My suspicion is that the ReadyCloud database which links all these things is locking me out for some reason. Its a little irritating.
krazydav
Aspirant
Feb 15, 2015
Is IPv6 enabled?
_shaw
Aspirant
Feb 15, 2015
Not on my home network. Its NATed over to an IPv4 192.168.xx.xx range.
I have my readyNAS with a static IP in a small reserved group of IP's, the rest are all served by a DHCP server on the router.
This worked fine with 6.1.
Is IPv6 a requirement of 6.2.2?
StephenB
Guru - Experienced User
Feb 16, 2015
_shaw wrote:
Is IPv6 a requirement of 6.2.2?
No.
krazydav
Aspirant
Feb 16, 2015
I noticed that I seemed to have quite a few issues with readycloud when I disabled IPv6. I asked, but never received an answer from tech support about any relation. I verified the loss of Readycloud on mulitple occasions even with the beta FW/SW. I guess there is a chance I did something wrong, but as soon as I enabled it everything went back to normal.

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ReadyCloud won't discover new ReadyNAS 102

31 Replies

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