I have migrated my Readycloud account to the myNetgear account, and updated the interface and the system FW. I can access the folders and read and write, but the sync funtion no longer works. Also, after migrating my account my product registrations did not transfer. OS: Windows 10PC: i7 4790 quad core

Hello NWWA, Welcome to the community! Did you enter myNetgear account (email address format) and its password when signing in? Regards,

Yes, I migrated my account successfully. I used the email and password associated with my Readycloud account and upgraded to mynetgear account. I received an onscreen message that the migration was succesful.Yet when I attempt to sync the folders to my PC I get a message "offline (readycloud is not available).Why should this matter, I am syncing to my PC not a cloud account?

Hello NWWA, Are you on the network where the NAS is? Please also try going to the admin page, get to Cloud tab then click Settings for ReadyCloud, make sure Use Proxy settings is not marked then click Security, make sure Encryption is enabled. Regards,

Hello Jenn - Yes, I am on the same wired network where the NAS drive is located. I have checked the ReadyCloud settings and the Use Proxy Server is not checked and all the fields are blank. Under the security tab, the encyption is checked, and the specify port incoming connections is unchecked.

Hello NWWA, Sorry I mistyped, Encryption should be disabled. Then test again. Regards,

Since upgrading to Readycloud v1.12 and FW 6.5 I cannot sync folders to my PC.

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JennC
NETGEAR Employee Retired
Jun 02, 2016
Hello NWWA,

Welcome to the community!

Did you enter myNetgear account (email address format) and its password when signing in?

Regards,
- NWWA
  Tutor
  Jun 02, 2016
  Yes, I migrated my account successfully. I used the email and password associated with my Readycloud account and upgraded to mynetgear account. I received an onscreen message that the migration was succesful.
  Yet when I attempt to sync the folders to my PC I get a message "offline (readycloud is not available).
  Why should this matter, I am syncing to my PC not a cloud account?
  - JennC
    NETGEAR Employee Retired
    Jun 03, 2016
    Hello NWWA,
    
    Are you on the network where the NAS is? Please also try going to the admin page, get to Cloud tab then click Settings for ReadyCloud, make sure Use Proxy settings is not marked then click Security, make sure Encryption is enabled.
    
    Regards,
Wicky_W
Tutor
Nov 05, 2016
Hi Jenn and NWWA,
for a few weeks I am new to the NAS-world, but I am somewhat experienced with IT-stuff for a while now..
I have read your conversation above, since I have the same exact behavior observed at my systems.

I can neither sync an existing share down to any of my machines (which are of the following: Win 7 pro, Win 10 pro, Mac OS X 10.11.6) with none of the connected accounts of mine (neither the registration- or "admin"-account, nor an invitated "low-rights" account) nor sync (uploading) a local folder as a new share to the NAS (e. g. "Backup Mac Folder"-function in the ReadyCLOUD App for Mac).
As described above, the connection to the NAS works fine; I can click on any of the available shares and the filebrowser on each machine opens up showing the content.

Has a solution to this problem been found yet?

Kind regards, Wicky
- Wicky_W
  Tutor
  Nov 05, 2016
  In addition to my preceding post I need to clearify the "upload"-sync-problem; it occurs in another way then the "download"-sync problem. The following error-message is shown as a floating window as well in Windows Systems as in Mac OS...
  
  An error occured during synchronization
  Failed to upload file: <filename>, reason: Service Unavailable
  - FramerV
    NETGEAR Employee Retired
    Nov 06, 2016
    Hi Wicky_W,
    
    Might be also best if you do contact support. I checked your account with us and it shows that you still have free support until January 7, 2017.
    
    Contact NETGEAR Support
    
    Regards,