So much trouble trying to get readyCLOUD to work!

Hi there

As a non-pro user I have to say I'm finding this whole process extremely frustrating and needlessly time-consuming. Initially the setup seemed to be going relatively well - I got as far as setting up my ReadyNAS 201 on my home network and have been able to successfully initiate the (extremely slow) Time Machne backup feature. I can see the drives on my network and save and retrieve files and folders from my mac without any issue. It's disppointingly slow, but it works.

But readyCLOUD? Jees! This program is going to give me a hernia.

Firstly, the documentation provided in the manual is wwoefully inadequite. For starters, "joining readyCLOUD" is in a completely different part of the document to the rest of the information about readyCLOUD, meaning that you have to jump backwards and forwards through many pages of text whenever they refer to eachother. Then, the information only gives a cursory overview of how to sign up and add users, but says nothing about the network settings needed in order for the NAS to be visible online. Do I need to set up a static IP? Doesn't say. What happens when the device isn't visible? No idea. Troubleshooting page? Nope. Bearing in mind I am NOT a techie, just a home user (supposedly who this product is aimed at) trying to get the damn thing to work.

So here are the problems I'm having:

 - When I fist set up my readycloud account, I followed the instructions to disover my device (press backup button for 5 seconds, discover), and this worked fine. But when I then went to the Home or Manage pages I just saw a message saying "currently you have no registered or shared devices". There was no help available for this on readyCLOUD, so I googled it, and found a few threads which mentioned something about needing port forwarding or setting the routers IP, all of which doesn't mean very much to me (and none of which is mentioned in the manual). But in any case, their problem was not the same as mine, as they were saying the device was showing as offline, whereas my cloud services had green ticks showing they were Available and Online. 

- Next I turned off readyCLOUD, restarted the NAS, turned readyCLOUD back on and removed my user account in the Users box. I then logegd onto readyCLOUD and deleted my user account, before creating a new one under a different name. I then went through the whole process again of discovering the device on readyCLOUD, and ensuring the user was added in the Users box. At frist it didn't work, but when I then clicked on invite user and followed THAT link back to readyCLOUD where I logged in again, suddently my NAS was now visible in the Home and Manage pages. Success!

 - However, my joy was shotlived. This morning, about an hour after starting my mac up, I got a message from time machine saying it can't find the drive. I then tried to log into the admin page and found that I couldn't access that - my broswer gave me the message that the IP address didn't exist. I then tried logging into readyCLOUD and lo and behold, I now get the message that robNAS is offline. So I restart the NAS, and thankfully now I can log into the admin page again and time machine works, but on readyCLOUD the device is still showing as offline. I logged into the admin page and now the Cloud section has a message saying "services offline" with a big red cross.

I've changed nothing since last night when it worked, so what gives? I'm getting so frustrated with this whole thing that I feel like crying.

Could I ask someone to please explain to me in layman's terms what I need to do to get this readyCLOUD to work? Like, from beginning to end, including anything I need to set up / change in my network settings.

Thank you in advance.

My readyNAS software version is 6.4.0