NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
Replies have been turned off for this discussion
For some reason as of today I am unable to login to my ReadyNAS admin portal or access any of my shares that require admin access (i.e. all drives that don't have guest access). I haven't executed any updates to my system in the last few days. The last event I was involved with was replacing a defective drive last week (which rebuilt to restore my RAID5).
It couldn't have come at a worse time with some deadlines this weekend.
I'd be eternally grateful for any help or suggestiong for next steps to establish what the issue is and how to resolve it.
I have exactly the same problem! in the diary i have found that my account was deleted yesterday at 15:28:13
i have downloaded raidar and schuttled down the firewall avast. then raidar has found the machine and disk volume - then i can dowload my datas.... but what i schould now do????????!!!!!
and i log in with other name and passwort - admin/password
I have this very same problem including my account being deleted at 3.51pm on 30th March.
Any suggestions why this would have happened??
Same issue here. Lost admin/password access for no reason...
Thu Mar 30 2017 16:07:41 Konto: Benutzer "xxx1@gmail.com" wurde gelöscht. Thu Mar 30 2017 16:07:33 Konto: Benutzer "xxx2" wurde gelöscht. Thu Mar 30 2017 16:07:28 Konto: Benutzer "xxx3" wurde gelöscht. Thu Mar 30 2017 16:07:23 Konto: Benutzer "xxx4" wurde gelöscht. Thu Mar 30 2017 16:06:46 Konto: Benutzer "leafuser_xxx5" wurde gelöscht. Thu Mar 30 2017 16:06:46 Konto: Benutzer "leafuser_xxx6" wurde gelöscht. Thu Mar 30 2017 16:06:40 Konto: Benutzer "xxx7@gmail.com" wurde gelöscht. Thu Mar 30 2017 16:06:40 Konto: Benutzer "xxx7@gmail.com" wurde gelöscht. Thu Mar 30 2017 16:06:35 Konto: Benutzer "xxx8@gmail.com" wurde gelöscht No other log entries happened on the same day. The data seems to be lost. I have had snapshots for user folders enabled. How can I recover all the data now???
Until Netgear come back with a formal responce we are expecting all data to be a complete loss!
Still patiently waiting! :(
- Sorry to bring bad news, once ReadyCLOUD home folders have been deleted, there's very little chance to recover any of their content, and you'd need data carving skills and BTRFS knowledge just to attempt it.
I have 2 ReadyNAS devices using ReadyCloud. Today I am finding that all of my ReadyCloud accounts across both devices were deleted. The log entries are below. I also see that both devices have ReadyCloud turned OFF now. This was not my doing. WTF Netgear. You assholes.
Device 1
Thu Mar 30 2017 7:44:47 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:44:43 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:44:37 Account: User 'xxx' was deleted.Device 2
Thu Mar 30 2017 7:47:12 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:47:08 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:47:05 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:46:57 Account: User 'xxx' was deleted.We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
I was affected and am awaiting the email from Netgear. My unit will remain shutdown until I am contacted by Netgear as to the next steps.
Thu Mar 30 2017 8:33:29 Account: User 'XXXXXXXX@gmail.com' was deleted. Thu Mar 30 2017 8:33:22 Account: User 'YYYYYYYY@yahoo.com' was deleted. Appreciated if contacted because my readycloud user and associated home folder was also deleted on the 30th.
- kohdee's comment sounds promising. So I check mails every 10 seconds now...
"If there is a mistake that can be done, it will be done..."
Best wishes for all our data... I would like some assistance as well, please!
Kohdee's message indicates the timeframe as 8AM - 12PM PST, but my users were all deleted at 4:59AM PST. It seems that I'm not the only one with users who were deleted outside the stated timeframe.
I've shutdown my ReadyNAS so that my snap shotting process doesn't overwrite any data that may be recoverable.
I fear that my 2TB+ of data that was in the ReadyCloud Home folders is going to be a serious PITA to recover. I did have a backup running to an external hard drive, but that doesn't have the most recent data which of course happens to be the most critical data.
I will be signing up for a cloud backup service immediately after my data is recovered. Unfortunately there aren't many that work with the ReadyNAS. :-(
dnanthony83 wrote:
I've shutdown my ReadyNAS so that my snap shotting process doesn't overwrite any data that may be recoverable.
Good.
dnanthony83 wrote:
I fear that my 2TB+ of data that was in the ReadyCloud Home folders is going to be a serious PITA to recover. I did have a backup running to an external hard drive, but that doesn't have the most recent data which of course happens to be the most critical data.
Hopefully if no writes have been made it's just a matter of it taking a lot longer and needing a higher capacity USB drive. We obviously can't recover the deleted data directly to the volume it was deleted from.
dnanthony83 wrote:
I will be signing up for a cloud backup service immediately after my data is recovered. Unfortunately there aren't many that work with the ReadyNAS. :-(
We've added a few more cloud service options in ReadyNAS OS 6.7.0 which is now available! Once and only once all data recovery attempts are complete (whether successful or not) and you are ready to move on then you may wish to update to that.
mdgm wrote:We've added a few more cloud service options in ReadyNAS OS 6.7.0 which is now available! Once and only once all data recovery attempts are complete (whether successful or not) and you are ready to move on then you may wish to update to that.
Will this update prevent future ReadyCloud triggered automatic data deletion from the NAS without owners knowledge and acceptance?
I have been using my RN526X running 6.6.1 without issue for weeks. This morning, when I attempted to access the server via ReadyCloud it would not accept my User ID and Password.
I logged into the server via Admin and discovered that all of the Cloud users are gone. They do not appear in the accounts panel at all.
Any idea what ahappened to them or how I can recover the user accounts and the data?
Thanks,
David
Please read the other threads on the subject.
Is this Offline issue related to the RaedyCloud failure of 3/30/17 which deleted all ReadyCloud users and data?
- Thanks for your response. I did do a search and reviewed several other posts prior to posting but did not find a solution. Is there a specific post you can point me to?
- If you talk about recovery attempts, are you referring to RAW recovery or btrfs history based recovery tools? Are you planning to prepare some basic steps or commands that we could try to recover them using the latter?
The recovery we'd try involves using BTRFS recovery tools. The procedure requires the data volume to be unmounted so tech support mode is easiest. It's best done by us.
There are some attempts in progress already but there is a long wait to see what is actually recovered.Curious to know if anyone has been contacted yet. NetGear say they know who was affected but as I havn't contacted support directly about this myself how would I know?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
