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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
Replies have been turned off for this discussion
I have noticed the same problem. Ready Cloud was set to no on the admin page!!! And notice that all other users could not again log in; only I was able to login and set ReadyCloud to on.
How's this possible an what to do to prevent tis in future?
The ready cloud is now back up and running but there appears to be no way to restore the snap shots of the home dirs as they were deleted along with the users :-(
Get it sorted Netgear. This should never have happened
I used daily snap shots of the home dirs to ensure that I could get the files back
When a share is deleted, the snapshots are deleted as well.
Snapshots protect against e.g. accidental file deletion/modification. There are a whole range of problems that snapshots won't help you with. Backups are a crucial part of any strategy to protect important data regardless of which devices you use.
Serialnumber 3EPE51EM00F03
Firmware 6.6.1
Today I couldn't connect to the NAS throug the ReadyCloud. It was reported as offline. But it was on the Network. I connected as admin and found that the Cloud switch was turned off. Much worse all readycloud users except my own have disapeared.
This makes me very very unhappy - how secure is the system ? How is it possible that these crucial data got lost ?
If you wish to attempt recovery of data that was inside deleted ReadyCLOUD home folders: https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1257891#M127405
Otherwise, if you only want to use ReadyCLOUD again, access the local GUI with the local admin user and reactivate ReadyCLOUD.
WARNING: If you want to attempt data recovery, read the top link first.
If you want to recover the password of the local admin account: https://kb.netgear.com/22784/How-do-I-recover-a-lost-administrator-password-on-my-ReadyNAS-OS-6-storage-system
For more info on what happened: https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1258789#M127503
Hello.
I'm using RN102.
I had set access also through the ReadyCLOUD portal.
In recent days, I have not modified the admin settings.
A few days ago suddenly a problem appeared - I can not access RN102 via the ReadyCLOUD portal.
If I log on via the ReadyCLOUD portal then I see the message: RN102 is offline.
On the other hand, I see RN102 on the local network and I have access to shares.
I can not get to the admin panel - either through the local network or through the ReadyCLOUD portal.
I did not change the names and passwords to log on to MyNetgear and ReadyCLOUD (via MyNetgear).
1. How to solve the problem with access by ReadyCLOUD.
2. How to get to the admin panel RN102.I have not noticed that the problem is with the user wil and has been moving for several days. My thought did not go through that situation could happen.
Netgear's big hit. Many customers have lost confidence in the solutions offered by Netgear. I myself wonder whether to switch to solutions like Synology.
To moderators Netdear:
1. Will Netgear be pleased to advise us on resolving the issue and launching RedayCLOUD?
2. Will Netger provide a solution for those who can not log in as administrators?Regards
Hi RobinKrus
Yes getting exactly the same thing. i have not changed password but i have no access to admin either through IP addess or ready cloud. same thing Readynas is offline (which it is not) i can access files and folders through local network fine.
I need an answer to this as i use Readynas Suviellance which relies on access to Admin panel.
Nigel
Hello RobinKrus,
I have exactly the same problems that you have. It started probably two days ago.
I have made no changes (password etc).
Hope Netgear will fix this problem.
Same problem here, lost all acces to my ReadyNAS through Readycloud (AGAIN!). Don't hold your breath for a solution from Netgear, it took 6 months to get a firmware update that fixed the last access issue. This is the worst data storage product I have ever used.
Hello all,
I am sure you are all aware of the recent problems with the ReadyCloud app, having received this email from NetGear;
Dear NETGEAR customers,
Between 1:00 AM and 12:00 PM, March 30th, 2017, US Pacific Time, we unfortunately experienced a ReadyCLOUD server outage. According to our records, a ReadyNAS registered under your name performed a reboot. These events may have reset your home folders, making data in those folders inaccessible.
If you believe you have had data loss in your home folder, you should immediately reboot your ReadyNAS to "Volume Read Only" mode (Note 1) so the current state of the volume is retained. In this situation you should then contact NETGEAR at readycloudsupport@netgear.com from a valid MyNETGEAR email account
Best Regards,
NETGEAR Team
Note 1: To get into “Volume Read Only” mode, you can access the boot menu using the instructions for your device found at https://kb.netgear.com/20898
It appears that ReadyCloud is back up and running, I can access my Drives via both the desktop app and the web browser. However I have been unable to complete my backup job. I have two Nas drives one at home and one in my studio, the studio drive is set to automatically perform a backup job everyday to the home drive using Readynas Replicate. I get the following report;
Is anybody else experiencing problems still or having issues completeing a replicate job? I am not experienced enough to understand whats going wrong with mine but I do know it was working perfectly before the ReadyCloud Server went down.
Regards, Luke
Have you restarted since ReadyCLOUD came back up? If possible, please reboot your NAS and try to restart your job manually.
We've updated our Announcement post on this issue: Having ReadyCLOUD problems since 3/30/17?
I'm also unable to connect to the ReadyNAS Replicate management site, and my Replication jobs are failing. NetGear suggested I "Reset my password" on that site by a process which does not work at all...
So, it amounts to even more salt in the wounds, from a completely unapologetic NetGear. NetGear needs to wake up - THIS IS AN EPIC FAIL that only continues by the way they are handling it.
On the plus side, I'm earning awesome community badges by participating in this painful thread. WTF?? :manmad:
We have had this netgear server for a year now and haven't had any major problems.
Since Friday though when we log in to the readycloud.netgear.com server, it says that our server is "offline" and to check internet connectivity.
We've restarted the internet and unplugged the server and plugged it back in and still get the same result.
Blue lights are blinking.
The server is located in a different office so I'm unable to check the model number right now.
NETGEAR is replying with the following response to similar posts:
"Hi all,
"To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
"Please also see douglas_cheung's response at:
Regards,
[XXXXXX]
NETGEAR Community TeamHi Coloatty,
Thank you for your response.
I am listed as admin on the account and neither myself nor my colleagues received any email or contact from Netgear?
Sophia
Im in the same boat with the "offline" status.
So, I'm guessing I got hit by that ReadyCloud bug, since I couldn't get in to my share (which I had mapped to my laptop). Did an OS reinstall to reset the password, and finally managed to get in to the web admin, and then found out my share had disappeared, along with the snapshots that should have been there to restore such a thing. I had three 4TB disks and one 6TB disk, and I need to obviously try to recover the files. There's about 4TB of files that got deleted (so not a ton, thankfully), but since I had it in X Raid, I'm assuming any sort of attempt to recover means I'll need to connect all of the drives at once to my laptop, correct? Or is there another way to do this disk by disk? I'm aware I need a specific program for recovery (and I'm looking in to which one to use), all I need to know is how I'm connecting the drive (or drives) to do it.
Sokudoningyou wrote:
So, I'm guessing I got hit by that ReadyCloud bug, since I couldn't get in to my share (which I had mapped to my laptop). Did an OS reinstall to reset the password, and finally managed to get in to the web admin, and then found out my share had disappeared, along with the snapshots that should have been there to restore such a thing.
The home folder for the deleted ReadyCLOUD user would have been deleted. You should see as much in the status log. When a share is deleted all the snapshots on the share are deleted as well.
Sokudoningyou wrote:
and I need to obviously try to recover the files.
O.K.
Sokudoningyou wrote:
There's about 4TB of files that got deleted (so not a ton, thankfully)
Well your definition of "a ton" is interesting. That is a lot of data.
Sokudoningyou wrote:
I'm assuming any sort of attempt to recover means I'll need to connect all of the drives at once to my laptop, correct? I'm aware I need a specific program for recovery (and I'm looking in to which one to use), all I need to know is how I'm connecting the drive (or drives) to do it.
Yes with RAID-5 you need at least n-1 disks where n is the number of disks and that's assuming that the RAID array is redundant.
Well your definition of "a ton" is interesting. That is a lot of data.
Sokudoningyou wrote:
I'm aware I need a specific program for recovery (and I'm looking in to which one to use), all I need to know is how I'm connecting the drive (or drives) to do it.
There are multiple different software packages out there. Also did you get our email? If not you may wish to send an email in to readycloudsupport@netgear.com (from a valid MyNETGEAR email account) with your logs zip attached.
For now you should boot to volume read-only mode. You don't want any further writes to be made to your volume as they would reduce the chances of data recovery.
If it's in read only mode, can I still retrieve logs?
Hello Sokudoningyou,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
I haven't been able to connect to my readynas for several days. Haven't manually updated any software to cause it to fault or anything else. Seemed to just fail after attempting to connect one day. Can't see any reason why.
I've reset the modem.
I've reset the nas several times.
I've checked all cables are plugged in correctly.
The lights are all showing that it is functioning (blue cable light is on and no random flashing) but no luck.
Can't login to the admin page to check the status, login box just keeps popping up every time I enter details, despite several attempts and even trying to reset the password. Trying all possible solutions but nothing connecting me in.
Can login to Readycloud online with the same details but it says that the nas is offline and nothing I do seems to rectify things.
Not a technie so don't really know what to do from here.
I've had it for 5 months with no issue until now.
Please help!
Cazzbags wrote:
I've had it for 5 months with no issue until now.
Please help!
One option is paid support (my.netgear.com).
Cazzbags wrote:
I've reset the nas several times.
What exactly did you do here? Forcibly power down and restart? Or something else?
There was a ReadyCloud failure last week that took Readycloud off-line and resulted in data loss for some ReadyNAS owners. That might have triggered your issue, although your symptoms look a bit different.
Yes just powering down from the box itself. Is there another way without logging in?
Netgear Support was unable to recover the data from the ReadyCloud Home Folders that I lost as a result of their outage. Now they're suggesting that I purchase another one of their "cost-effective" products so that they can try to recover my files with another tool. Are you effin kidding me? Why would I give Netgear anymore of my money after this?
Don't get me wrong, I appreciate that Support is trying to help, but telling me to buy another product from Netgear to try to resolve an issue that they created is absurd. I'm more likely to write Netgear's storage solutions off as unreliable and buy a product from a different manufacturer.
Fortunately through all of this I only lost my most recent work as I do have an external backup, but the most recent data is the most critical. Ugh.
From Monday 03.04 there is no need to log in to the ReadyNAS administration panel. I remember my login and password, but after entering them I get a login box again. And when trying to recover password via http://IP/password_recovery/ appears - "Sorry, password recovery has not been set on this device.
Using ReadyCloud to see the NAS, but is offline.
Please help me.
Before doing anything else, read this post from NETGEAR:
ReadyNAS boot menu instructions for RN104:
Mine has been effected as well. Just figured it out last night.
Has anyone had any success with data recovery? I haven't been contacted by support but would highly appreciate it.This is catastrophic for me and have lost a lot of irreplacable data.
If you are not already informed about the ReadyCLOUD outage, read the following:
ReadyCLOUD Outage:
ReadyNAS Boot Menu Instructions (note links to specific models toward bottom of page):
https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu?cid=wmt_netgear_organic
Anyone wanna split the cost of ReclaiMe File Recovery Ultimate? :smileylol:
Netgear should be purchasing a copy for all of those effected because of their outage and software defects.
I totally agree.
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